Changing a name is, relatively speaking, the easy part of a re-invention. Changing a culture, getting all the ducks in a row, turning yourself inside-out to become customer-inspired is a much bigger challenge.
Naturally, in any business, not all staff are welcoming of change — and some employees have seen it happen so often, their skepticism is perhaps warranted.
But, based on a core understanding of New Zealanders' own internal operating systems and beliefs, Spark New Zealand went about creating a new internal philosophy which will ultimately be reflected in how its customers view it.
As well as an improved bottom line, Spark New Zealand wants its customers to love it. More>>
The National government heads into the election with its Budget surplus target broadly intact, delivering a set of economic and fiscal forecasts marginally revised from May to reflect weaker commodity prices and a lower tax take. More>>
Today SKYCITY Entertainment Group Limited revealed plans to build a new hotel and pedestrian laneway of bars, restaurants and boutique shopping on land it owns in the Nelson and Hobson Streets block, expanding the SKYCITY Entertainment Precinct. More>>
Changing a name is, relatively speaking, the easy part of a re-invention. Changing a culture, getting all the ducks in a row, turning yourself inside-out to become customer-inspired is a much bigger challenge. More>>
The risk of any cases of Ebola in New Zealand remains very low, but health and border authorities are well prepared... anyone arriving in New Zealand who in the last three weeks has visited countries affected will be screened for symptoms of the disease. More>>
Shareholders in Renaissance Brewing company, the first business to seek equity through crowd-funding in New Zealand, have cancelled their claim on $147,000 of accumulated earnings “to make Renaissance a more attractive investment opportunity.” More>>
New Zealand led the world when Chorus demerged from Telecom. It gave us a telecommunications industry structure where the network is completely separated from the products and services it delivers. The changes brought about a new market dynamic and it dramatically changed Telecom’s role. More>>
Dairy product prices slumped to the lowest level since October 2012 in the latest GlobalDairyTrade auction, paced by whole milk powder and cheddar. More>>
Scoop Business: NZ Jobless Rate Falls To Five-Year Low On Canterbury Growth
New Zealand’s unemployment rate fell to a five-year low in the June quarter as employment growth in Canterbury fuelled the labour market. The kiwi dollar fell after the figures were released. More>>
Southern Oceans: $24 Million For NIWA-Led Deep South Challenge
Funding of $24 million over five years has been approved for New Zealand’s second National Science Challenge - The Deep South Challenge Te Kōmata o Te Tonga, Science and Innovation Minister Steven Joyce says. More>>
Gareth Morgan: The Government’s Fresh Water Policy – Revisited
Fresh water quality is the latest area to be in the sights of Gareth Morgan and his research organisation The Morgan Foundation... They found that the fresh water policy was a bit murkier than the Environment Minister let on. More>>
Interest Rates: RBNZ Hikes OCR To 3.5%, ‘Period Of Assessment’ Now Needed
Reserve Bank governor Graeme Wheeler raised the official cash rate as expected, while signalling a pause in rate hikes to assess the impact of moves so far this year. The kiwi dollar sank after Wheeler said its strength was “unjustified” and that the currency could have “a significant fall.” More>>
Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics
Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>
Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor
The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>
Warming: Warming Signs From State Of Climate Report
Climate data from air, land, sea and ice in 2013 'reflect trends of a warming planet' -- says the latest State of the Climate report, launched by U.S. and New Zealand scientists. More>>
Scoop Business: Embrace Falling Home Affordability, Says NZIER
Despair over the inability to afford a house is misplaced and should be embraced as an opportunity to invest in more wealth-creating activity, says the principal economist at the New Zealand Institute of Economic Research, Shamubeel Eaqub. More>>
Spark New Zealand strongly believes that it is building on the legacy of an initial telephone infrastructure originally started by the New Zealand Post Office. Today it is no longer about copper wires going into peoples' homes, but about digital services and wireless networks seamlessly linking friends, family, business and government.
There are hundreds of millions of dollars invested in this infrastructure — and it is certain that ongoing investment will be needed to keep pace with customer needs and expectations. It competes in a market with ever increasing consumer expectations and demand for services, preferably at the same or lower cost.
Spark New Zealand sees its own and New Zealand's business success as inextricably linked. If people love it, because Spark delivers better digital experiences than its competitors, that success will be mutual... More >>