Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Council Moves To One-Call Service

The Corporate Business Committee decided last night (Tues. 13/3) to proceed with the implementation of a Data Warehouse within the Council’s IT network.

The data warehouse will enable the Council to bring together all the information about the City that it captures, uses, generates and stores on a day-to-day basis in one system and provide the basis for moving to an online customer centre.

“The aim is to provide a seamless cost-efficient service to our residents in the future. Once the warehouse is functioning residents will only need to make one call to deal with all their interactions with Council. With all systems linked residents can be confident that they won’t have to make multiple calls and talk to a number of people and still not be sure they have dealt with all their concerns said Wayne Goodley, City Services Director.

“Council has many different roles and operations, all of which interact with our residents. In the past, as technology has developed, business units have taken advantage of the developments to provide efficiencies in their dealings with residents. The data warehouse will now bring all the information held in Council onto one platform.

“Being on one platform also gives Council the ability to maintain the integrity of the information kept by Council. One phone call will update records kept in all the areas of Council the resident has dealt with.

“Every new development allows Council to manage its investment in IT to provide a greater service to residents. As resident’s expectations of service grow the Council must move to meet them in the most cost-efficient and service enhancing manner. The agreed investment of $1.5 million is 25% less than budgeted and will go a long way to enhancing our ability to control costs and deliver savings.

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Tax Working Group’s Road Map

Trying to analyse the interim report on the Tax Working Group (TWG) is like trying to review an entire All Blacks game, but at the half- time mark.

With so much still to be finalised, Sir Michael Cullen and his colleagues are going to need all the All Blacks’ fabled finishing skills to get a coherent, fiscally neutral package together by the February 2019 deadline. More>>

 

Meth Testing Report: Housing NZ "To Right Wrong"

Phil Twyford “Housing NZ acknowledges that around 800 tenants suffered by either losing their tenancies, losing their possessions, being suspended from the public housing waiting list, negative effects on their credit ratings or, in the worst cases, being made homeless.” More>>

ALSO:

No Reshuffle: Meka Whaitiri Removed As A Minister

Meka Whaitiri will be removed as a Minister with immediate effect... The decision was made after receiving a report into an incident that occurred on 27 August in Gisborne, involving Meka Whaitiri and one of her staff. More>>

ALSO:

Pay Equity Bill: Making History For Women’s Pay

The Equal Pay Amendment Bill, introduced to the House today, will make it easier for workers to make a pay equity claim , using a more simple and accessible process within New Zealand’s existing bargaining framework. More>>

ALSO:

Suffrage 125: NZ A Trailblazer For Women

“We acknowledge the work of Kate Sheppard, Meri Te Tai Mangakāhia, and all of the suffragists who tirelessly campaigned for the vote… Today we also need to ask each other: how we can continue to make our country a fairer and better place to continue the legacy of the suffragists.” More>>

ALSO:

Asylum: Refugee Quota Increasing To 1500

“The quota increase will take place from July 2020. In the meantime, we will work to increase the number and spread of refugee resettlement and support services. We need to make sure we’re prepared for this change in policy.” More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels