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Council Moves To One-Call Service

The Corporate Business Committee decided last night (Tues. 13/3) to proceed with the implementation of a Data Warehouse within the Council’s IT network.

The data warehouse will enable the Council to bring together all the information about the City that it captures, uses, generates and stores on a day-to-day basis in one system and provide the basis for moving to an online customer centre.

“The aim is to provide a seamless cost-efficient service to our residents in the future. Once the warehouse is functioning residents will only need to make one call to deal with all their interactions with Council. With all systems linked residents can be confident that they won’t have to make multiple calls and talk to a number of people and still not be sure they have dealt with all their concerns said Wayne Goodley, City Services Director.

“Council has many different roles and operations, all of which interact with our residents. In the past, as technology has developed, business units have taken advantage of the developments to provide efficiencies in their dealings with residents. The data warehouse will now bring all the information held in Council onto one platform.

“Being on one platform also gives Council the ability to maintain the integrity of the information kept by Council. One phone call will update records kept in all the areas of Council the resident has dealt with.

“Every new development allows Council to manage its investment in IT to provide a greater service to residents. As resident’s expectations of service grow the Council must move to meet them in the most cost-efficient and service enhancing manner. The agreed investment of $1.5 million is 25% less than budgeted and will go a long way to enhancing our ability to control costs and deliver savings.

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