Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Customer Friendly Centre Opens


Media Release
26 March 2001

Customer Friendly Centre Opens

Manukau City Council opens its new Citizen and Customer Centre on Friday 30 March.

The new centre is an expanded and refurbished version of the old facility and boasts many new features designed to make it easier and more comfortable for customers to conduct their dealings with Council.

Mayor Sir Barry Curtis says, “We’ve done this work on the centre because we listened to our customers’ comments about the lack of privacy and the unfriendly layout. We realised that something had to be done. The original layout of the centre was appropriate for the time it was first developed, however customers now have different needs and expectations. The centre is now completely based around the needs of our customers, rather than the needs of staff.”

The centre’s increased size means it now occupies the entire ground floor of Kotuku House. The extra space makes room for many benefits, including private meeting rooms that can be used for complex or confidential business. The traditional ‘public counter’ has been replaced with more private and friendly interview desks, and there’s also a drop off and pick up service at the reception for quick transactions.

A number of additional services have been added to the existing regulatory and rates advisory services available at the centre. These include enquiries and applications for housing for the elderly units, grants and funding, and liquor licensing. Council’s cashiers, who until now have been located at the reception area in the Civic Centre, will also be based in the refurbished customer centre.



Upgraded technology, such as the Geographic Information Service (GIS) and electronic versions of building plans, is being used to better serve customer needs.

“In designing the centre we’ve created something exciting and distinctly Manukau, which you’ll be able to see for yourself when you visit”, Mayor Curtis says.

ENDS
Media Contact:
Gabrielle Hinton
Corporate Communications
Phone: 09 2628900 x 8650
Fax: 09 2625759
Email: ghinton@manukau.govt.nz


© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Joseph Cederwall: The End Of ‘Objectivity’ In Journalism

... and the dawn of something much better?
2019 looks like it might well be another really bad, terrible, not so good year for the traditional journalism model globally. Already in January three leading US digital outlets—BuzzFeed, the Huffington Post, and Vice announced layoffs that have left many accomplished journalists unemployed. Consolidation of journalism looks set to continue unabated as larger (sharky) media conglomerates swallow up smaller players globally. We also appear to be witnessing the death throes of the concept of ‘objective’ truth in journalism. However, perhaps that is not at all as bad as it sounds, and we are just finally waking up to the reality that it never really existed in the first place... More>>

 
 

Environment: Government To End Tenure Review

“Tenure review has resulted in parcels of land being added to the conservation estate, but it has also resulted in more intensive farming and subdivision on the 353,000 ha of land which has been freeholded. This contributed to major landscape change and loss of habitat for native plants and animals,” said Eugenie Sage. More>>

ALSO:

Bell Tolls: Big Changes, Grand Mergers Planned For Vocational Training

“At a time when we’re facing critical skill shortages, too many of our polytechnics and institutes of technology are going broke... More>>

ALSO:

Sallies' State Of The Nation: Progress Stalled In Reducing Inequality

The report shows a lack of tangible progress in key areas including record levels of household debt and a growing gap in educational achievement between poorer and more well off communities. More>>

ALSO:

Party Politics In Tax Morale Survey: SSC To Seek Answers From IRD

Minister of State Services Chris Hipkins has today asked the State Services Commissioner Peter Hughes to examine IRD’s reported inappropriate use of a public survey. More>>

ALSO:

Health: Prohibiting Smoking In Vehicles Carrying Children

Under the change, Police will be able to require people to stop smoking in their cars if children (under 18) are present. Police will also be able to use their discretion to give warnings, refer people to stop-smoking support services, or issue an infringement fee of $50... It is expected that this amendment will become law by the end of 2019. More>>

ALSO:

Waitangi Day: Nationwide Events Commemorate Treaty Signing

“From large-scale events attracting tens of thousands of people such as those at Hoani Waititi Marae in Auckland and the Porirua Waterfront, to smaller gatherings in areas as far flung as the Chatham Islands and to the significant commemorations at Waitangi, these events are an opportunity for us to reflect on the signing of the Treaty of Waitangi.” More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels