Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Customer Friendly Centre Opens

Media Release
26 March 2001

Customer Friendly Centre Opens

Manukau City Council opens its new Citizen and Customer Centre on Friday 30 March.

The new centre is an expanded and refurbished version of the old facility and boasts many new features designed to make it easier and more comfortable for customers to conduct their dealings with Council.

Mayor Sir Barry Curtis says, “We’ve done this work on the centre because we listened to our customers’ comments about the lack of privacy and the unfriendly layout. We realised that something had to be done. The original layout of the centre was appropriate for the time it was first developed, however customers now have different needs and expectations. The centre is now completely based around the needs of our customers, rather than the needs of staff.”

The centre’s increased size means it now occupies the entire ground floor of Kotuku House. The extra space makes room for many benefits, including private meeting rooms that can be used for complex or confidential business. The traditional ‘public counter’ has been replaced with more private and friendly interview desks, and there’s also a drop off and pick up service at the reception for quick transactions.

A number of additional services have been added to the existing regulatory and rates advisory services available at the centre. These include enquiries and applications for housing for the elderly units, grants and funding, and liquor licensing. Council’s cashiers, who until now have been located at the reception area in the Civic Centre, will also be based in the refurbished customer centre.

Upgraded technology, such as the Geographic Information Service (GIS) and electronic versions of building plans, is being used to better serve customer needs.

“In designing the centre we’ve created something exciting and distinctly Manukau, which you’ll be able to see for yourself when you visit”, Mayor Curtis says.

Media Contact:
Gabrielle Hinton
Corporate Communications
Phone: 09 2628900 x 8650
Fax: 09 2625759
Email: ghinton@manukau.govt.nz

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Also, Loan Interest: Productivity Commission On Tertiary Education

Key recommendations include better quality control; making it easier for students to transfer between courses; abolishing University Entrance; enabling tertiary institutions to own and control their assets; making it easier for new providers to enter the system; and facilitating more and faster innovation by tertiary education providers... More>>


Higher Payments: Wellington Regional Council Becomes A Living Wage Employer

Councillor Sue Kedgley said she was delighted that the Wellington Regional Council unanimously adopted her motion to become a Living Wage employer, making it the first regional council in New Zealand to do so. More>>


Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>


Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>


With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>


Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news