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Waitakere wins top call centre award

27 August 2004

Waitakere wins top call centre award

Waitakere City Council’s Call Centre has been judged the best Council call centre in the country in the 2004 CRM Contact Centre Awards held in Auckland.

The annual awards review the quality of New Zealand businesses response to customer enquiries over the phone and internet.

Participating call centres are contacted by mystery judges who place 20 calls and send five email requests using a variety of scenarios designed to evaluate the quality of call and email handling.

The call centres’ operators are judged on strengths such as warmth of welcome, listening skills, product knowledge and overall efficiency

Wellington City Council came second in this year’s Industry award for the City Council sector and last year’s winners, Auckland City Council, came third. Seven councils were entered in this sector. Waitakere was judged fifth overall out of 85 organisations.

ENDS


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