27 August 2004

Waitakere wins top call centre award

Waitakere City Council’s Call Centre has been judged the best Council call centre in the country in the 2004 CRM Contact Centre Awards held in Auckland.

The annual awards review the quality of New Zealand businesses response to customer enquiries over the phone and internet.

Participating call centres are contacted by mystery judges who place 20 calls and send five email requests using a variety of scenarios designed to evaluate the quality of call and email handling.

The call centres’ operators are judged on strengths such as warmth of welcome, listening skills, product knowledge and overall efficiency

Wellington City Council came second in this year’s Industry award for the City Council sector and last year’s winners, Auckland City Council, came third. Seven councils were entered in this sector. Waitakere was judged fifth overall out of 85 organisations.

ENDS

© Scoop Media

Gordon Campbell: On the Sony cyber attack

Given the layers of meta-irony involved, the saga of the Sony cyber attack seemed at the outset more like a snarky European art film than a popcorn entry at the multiplex.

Yet now with (a) President Barack Obama weighing in on the side of artistic freedom and calling for the US to make a ‘proportionate response’quickly followed by (b) North Korea’s entire Internet service going down, and with both these events being followed by (c) Sony deciding to backtrack and release The Interview film that had made it a target for the dastardly North Koreans in the first place, then ay caramba…the whole world will now be watching how this affair pans out. More>>