Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Council encourages after hours callers

24th June 2005

Council encourages after hours callers

Dog owners and rate payers in Manukau will know that this is the time of year to expect those unwelcome bill reminders from the City Council.

Over 34,000 letters have been distributed across Manukau in the past two weeks, all encouraging residents to call the Council on 262 5104 with any enquiries, making it the call centre's busiest time of the year.

Staff are working extra hard to maintain the high standards that are expected, but, given the current volume of calls, the Council is concerned that some callers are not experiencing the usual quality of service. Waiting times, for example, have been particularly affected.

Next year, the Council will stagger the distribution of letters more effectively to prevent a repeat of the situation. Meanwhile, residents are reminded that they don't need to call during office hours to get their questions answered.

Wayne Goodley, Director of City Services, who is responsible for the smooth running of the call centre, says:

"We are here for people 24 hours a day, 7 days a week, so residents can wait until they get home from work, the gym or even after the Lions match at the pub, before they pick up the phone. Those off-peak hours are a good time to call and, if you are calling from Manukau on a land-line, it will cost you nothing to get your questions answered."

Manukau City Council can also confirm that, despite technical problems caused by a printing error on registration forms, dog owners paying for their dog registration at New Zealand Post will receive their early payment discount if paying before the 31st July 2005.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>


Wellington: Predator Free Capital Plan

Wellington City Council (WCC), the Greater Wellington Regional Council (GWRC) and NEXT Foundation, today announced a joint collaboration to make Wellington the first Predator Free capital city in the world. More>>


Gordon Campbell: On Judith Collins’ Efforts At Self Correction

Thousands of prisoners currently in prison may be entitled to an earlier release than expected – and compensation – because Corrections has incorrectly calculated their term of imprisonment. Unless of course, the government buries its mistakes by changing the law and retro-actively getting itself off the hook… More>>


More Justice & Corrections

Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>


Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>


Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>


General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news