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Update - Residents warned over crank calls

Update - "Manukau City Council warns residents over crank calls"

(Media Release 25 July 05)

Manukau City Council continues to receive reports that residents are receiving calls from people posing as Council workers conducting a telephone survey. In one instance, a resident was asked by a person claiming to be working for the Council whether there was a male in the house and if she had a dog. Residents would understandably be alarmed by this sort of questioning.

When Manukau City Council conducts surveys, the agencies employed to do so on its behalf will always adhere to the following protocol:

* They will always immediately identify themselves.

* They will always explain who they are conducting the survey for and the topic of the survey.

* They will always provide a telephone number for residents to call back to verify whether the survey is a genuine Council survey.

The Council does conduct surveys from time to time, and will be conducting surveys this week. It is therefore fitting that residents be reminded of the above survey protocol so they can be sure that who they are dealing with on the phone is a bonafide Council representative.


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