Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Consents, compliance and customer services

Consents, compliance and customer services
September 2, 2005

Results from a customer satisfaction survey indicate improvement in consents and compliance at North Shore City Council.

The results from the recent environmental services survey relating to the building, land use and subdivision consents process show increased customer satisfaction compared to last year.

Top of the poll with a 96 per cent satisfaction rate, an increase of 17 per cent on the previous year, was the customer advisory service. This includes telephone and front-of-house inquiries and assistance with lodging consents and viewing property files.

North Shore City's general manager environmental services, Alison Geddes, reported the survey results yesterday at a meeting of the council's regulatory committee.

"We've had some major challenges this year including the new policy, procedures, and training requirements that come with the introduction of the Building Act 2004.

"We're also in the process of reviewing all of the council's bylaws, a number of which have now been adopted, we've introduced of a major waste minimisation programme, and a new grading system for all food premises across the city," says Ms Geddes.

"As a result of the new Building Act, we now have 20 days in which to process consent applications and we're doing over 70 per cent of these on or before time. This compares well with other local authorities and our own performance last year.

"Sharing some of our waste minimisation services with Waitakare City and Rodney District councils will save $300,000 a year and we've successfully introduced new pool and spa pool safety regulations," she says.

North Shore City's regulatory committee chairperson, Callum Blair, is also pleased with the result.

"They're a reflection of all of the work that has been done to improve our consents processing timeframes and our levels of customer service. We're doing well in other areas too especially in successfully enforcing our building regulations and tree protection rules," he says.

"It's good to hear that in recent months the excellent work of staff within the environmental services division has been recognised and appreciated by their peers, industry professionals, government departments and especially by our customers," says Councillor Blair.

"We continue to excel in the area of environmental programmes and education with the Safe Summer campaign, Enviroschools, Sustainable Living campaign, Waicare and other initiatives that are reaching far and wide to our communities. The number of people participating in environmental education initiatives has risen from 12,000 to almost 23,000.

"Our focus is on continuous improvements in all areas and our priorities for this year are customer service and building upon this year's achievements. There are always new challenges in regulation and compliance but we have dedicated and loyal staff and we'll support them in their work," Callum Blair says.

The report highlighted the recruitment of quality staff in a competitive market and receiving the internationally recognised standard of 'Investors in People' as other successes.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Also, Loan Interest: Productivity Commission On Tertiary Education

Key recommendations include better quality control; making it easier for students to transfer between courses; abolishing University Entrance; enabling tertiary institutions to own and control their assets; making it easier for new providers to enter the system; and facilitating more and faster innovation by tertiary education providers... More>>


Higher Payments: Wellington Regional Council Becomes A Living Wage Employer

Councillor Sue Kedgley said she was delighted that the Wellington Regional Council unanimously adopted her motion to become a Living Wage employer, making it the first regional council in New Zealand to do so. More>>


Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>


Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>


With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>


Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news