Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Enhanced service at new headquarters

Enhanced service at new headquarters

Customers to Waitakere City Council’s new headquarters can expect enhanced service when it opens its doors on Monday 24 July at 8am.

Having a true “one-stop-shop” operation for the first time, will mean that visitors can be rapidly directed to a point where their needs can be dealt with as conveniently as possible. This is aimed at reducing queuing time to an absolute minimum.

While straightforward transactions, such as receipt of payments and notifying staff of the arrival of visitors, will be handled by the counter staff. Visitors with more complex and time-consuming transactions will be directed to purpose-designed areas adjacent to the main counter.

Adjacent to the counter is a property information area where customers will be able to view pre-ordered property information and also gain access to drainage plans. Staff will be located in this area to assist with any enquiries.

In another area, there are eight interview booths where customers and staff can discuss complex transactions such as lodging building and planning consents.

In addition, a self-help kiosk just inside the main entrance doors will allow customers to access information via the council's website and related sites, and to view rates-related information.

At particularly busy times, such as when rates payments are due, queues may be split to ensure customers with appointments and general queries are still attended to quickly.

The customer focus continues outside the building, with parking times of 15, 30, 60 and 120 minutes - more flexible than the existing 10 and 60 minute designations at the current civic centre.

The council’s website www.waitakere.govt.nz will not change after the move, nor will the 24-hour, 7 day a week call centre 839 0400.

Once finished, the air bridge over the railway lines will provide a direct link from the centre of Henderson to the council’s customer service area.

Waitakere Central Civic Centre is the council’s new home in the heart of Henderson. It has an administration and civic building of approximately 12,000 square metres and houses over 670 staff. The site is just over one hectare and sits adjacent to A grade office space being developed by Waitakere Properties.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>


Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>


With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>


Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>


Wellington: Predator Free Capital Plan

Wellington City Council (WCC), the Greater Wellington Regional Council (GWRC) and NEXT Foundation, today announced a joint collaboration to make Wellington the first Predator Free capital city in the world. More>>


Gordon Campbell: On Judith Collins’ Efforts At Self Correction

Thousands of prisoners currently in prison may be entitled to an earlier release than expected – and compensation – because Corrections has incorrectly calculated their term of imprisonment. Unless of course, the government buries its mistakes by changing the law and retro-actively getting itself off the hook… More>>


More Justice & Corrections

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news