Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Service Levels Hit High Note On 10th Birthday

Service Levels Hit High Note As North Comms Reaches 10th Birthday

New Zealand Police National News Release
8:46am 6 December 2006
http://www.police.govt.nz/news/release.html?id=2771

As the NZ Police Northern Communications Centre reached its tenth year of operations last month, annual service level figures reveal this could be the best year since detailed records have been kept, despite considerable increases in emergency call demand.

Since 2001, the volume of emergency calls has been increasing. In 2001 North Comms took 250,167 emergency calls and by 2005 this had climbed by almost 130,000 to a total of 376,899.

Over this time service levels (the percentage of emergency calls answered within 10 seconds) have varied from between 74% and 87%. Call demand for 2006 is likely to be even higher but despite this, the current service level is the best yet at 91%.

In 2004 an independent review of the NZ Police Communications Centres was commissioned, led by New South Wales Police Chief Superintendent Mick Corboy, and 61 recommendations were made for improving the way the centres operated. Since the review most of the recommendations have either been implemented or work is under way.

In New Zealand recently to see improvements made since the review, Mr Corboy said he was impressed with progress.

"The time it was taking to answer 111 calls was a real concern when the

panel reviewed the Communications Centres in 2004 and 2005. The world standard is that 90% of emergency calls should be answered within 10 seconds. That's happening all the time in New Zealand now, and I'm very pleased."

North Comms centre manager Superintendent Allan Boreham said the centre had come through some tough times, and staff had shown huge courage and resilience amid scrutiny and criticism to achieve some great results.

"Last week, our service level for 111 calls hit 97% for the second time this year - our best results yet. Compare that to our worst week in February 2005 when we were at 52%, and you can see how far we've come.

"The staff at Police Communications Centres help to save lives and keep the community safe every day and night, and this is just business as usual for them," Superintendent Boreham said.

"I am immensely proud of the improvements that we have made to ensure that our Communications Centres are world class, and we will continue to strive to offer a better service to the community as part of the police response team."


Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Also, Loan Interest: Productivity Commission On Tertiary Education

Key recommendations include better quality control; making it easier for students to transfer between courses; abolishing University Entrance; enabling tertiary institutions to own and control their assets; making it easier for new providers to enter the system; and facilitating more and faster innovation by tertiary education providers... More>>

ALSO:

Higher Payments: Wellington Regional Council Becomes A Living Wage Employer

Councillor Sue Kedgley said she was delighted that the Wellington Regional Council unanimously adopted her motion to become a Living Wage employer, making it the first regional council in New Zealand to do so. More>>

ALSO:

Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>

ALSO:

Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>

ALSO:

With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>

ALSO:

Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news