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Survey Results Show Satisfaction

Survey Results Show Satisfaction

New Zealand Police Wellington News Release
8:56am 15 October 2008


Wellington Police District is encouraged by survey results released today which show that 79 percent of people living in the Greater Wellington region are satisfied or very satisfied with police service delivery.

Inspector Mike Hill, Upper Hutt Area Commander and 'Service First' project leader for the Wellington District, said results from the Citizens' Satisfaction Survey conducted by Gravitas Research and Strategy Ltd earlier this year are useful indicators for police on where and how to shape policing services.

"We aim to get it right but know that the nature of our business means that we won't please all of the people all of the time," he said. "The survey indicators however do give us some understanding on what we're doing right, and aspects of our business that we can do better."

The survey, conducted between February and July this year, asked 8300 randomly selected people (940 in the Wellington Police District - Wellington City, Porirua and the Kapiti Coast, the Hutt Valley and the Wairarapa) about their levels of trust and confidence in police. People who had contact with police over the previous six months were also asked about their experiences of police services.

Seventy one percent of people in the Wellington District recorded trust and confidence in police, and this did not change on whether they had had contact with police or not.

Nearly 79 percent of those polled in the Wellington Police District were satisfied or very satisfied with police service delivery.

Other key points were:

• 89.6 percent said their expectations of service were met or exceeded • 91.4 percent thought our staff were competent • 85.4 percent said our police staff did what they said they would do• 89.7 percent said they were treated fairly• 72 percent felt their individual circumstances were taken into account • 74.4 percent felt police ῷere good value for tax dollars spent .

The survey used a standardised set of questions called the Common Measurements Tool, part of wider State Services Commission research on public service delivery.

Inspector Hill said the sample size is too small to break the results down to the individual five Areas which make up the Wellington Police District.

"That's something which may happen in the future," he said.


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