Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Customer Survey Results Show Steady Performance

Media release

31 August 2012

Customer Survey Results Show Steady Performance

Results of an independent survey carried out by the National Research Bureau (NRB) reveal Whangarei residents rate most local council services highly.

Each year Council surveys a representative sample of residents asking them to rate its services. The results are used to measure levels of service across Council and are incorporated into key indicators in the Annual Report which is due for adoption on 24 October.

Mark Simpson, CEO said the overall service performance has remained steady with some improvements across the organisation.

“Some of our services received outstanding endorsement from residents, with satisfaction with our sporting facilities (90% satisfaction*) and walking tracks (97%) increasing significantly.

“Other services with high satisfaction levels were kerbside rubbish collection (87% satisfaction), playgrounds (93%), Forum North (89%), library (98%), Council cemeteries (96%), public toilets (80%), water supply (98%), beaches and coastal facilities (91%).”

Mr Simpson said the services with the lowest satisfaction levels were stormwater drainage (52% satisfied), wastewater service (45%), maintenance of unsealed roads (52%) and CBD parking (48%).

“Each of the areas with lower satisfaction has been either very recently addressed or is getting further attention in our Long Term Plan. We’re therefore expecting to see higher levels of satisfaction for each of these areas in the future.

“For the last 5 years we have been heavily focusing on wastewater and the last piece of the puzzle is the Kioreroa road wastewater treatment plant upgrade. When it is completed in May next year untreated discharges to the harbour from this site will be eliminated. At that point we expect to see significant improvements to satisfaction in this area.

“The NRB survey results show that 81% of residents think the quality of life in Whangarei is good or very good and 85% believe our District is generally a safe place to live.”

Mr Simpson said the NRB survey gave an essential independent snapshot in time of how well Council was doing in the eyes of its residents.

“It’s very useful for identifying the areas where we are clearly doing a good job as well for identifying those services that we need to devote more attention to.

“Overall it’s a positive result. While it shows that the community thinks we are delivering pretty good services, we are committed to building on this in the future and lifting service quality even higher wherever we can,” he said.

*Satisfaction equals those residents who were either very or fairly satisfied with services provided.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Two Dead, One Injured: Suspect Arrested After Ashburton Shooting

Police apprehended Russell John Tully just after 5pm this evening following the armed incident in Ashburton this morning.

Canterbury dog section and AOS apprehended Tully not far from Lake Hood. No shots were fired although Tully will be treated for minor dog-bite injuries.

Tully is now in custody at Ashburton Police Station. More>>

 

Parliament Today:

John Key Press Conference: Ashburton Shootings, Judith Collins Inquiry

Prime Minister John Key has delayed the release of Nationals’ fiscal policy in light of this morning’s shooting at a Work and Income office in Ashburton... Key also answered questions about Judith Collins, and confirmed that independent inquiry will be held with regard to allegations made against Collins. More>>

ALSO:

Internet MANA: Georgina Beyer Rocks The Waka

“There is now, and always will be, a range of views about many issues within our movement and members are free to express them, but Georgina’s views on Kim Dotcom are not shared by the MANA Movement leadership or the vast majority of MANA members and supporters around the country” states MANA Candidate for Waiariki, Annette Sykes. More>>

ALSO:

IGIS Update: Inquiry Into Release Of NZSIS Information

The Inquiry would be conducted in private and individuals would appear before her separately over a period of more than a week. She does not intend to name those summoned to give evidence until her report is published. “I can confirm that all persons summoned will be required to appear under oath...” More>>

ALSO:

Gordon Campbell:
On John Key’s ‘Blame It On Judith’ Strategy

Right now, Prime Minister John Key seems intent on limiting the scope of any inquiry into his government’s dealings with Cameron Slater. The declared aim is to make that inquiry solely about Judith Collins’ behavior with respect to the Serious Fraud Office. More>>

ALSO:

Maori Council Lawyers' Statement: Supreme Court Decision On Maori Water Rights

“…the Supreme Court refused to give Pouakani people what they asked for, but may have given them something much, much better instead… the Supreme Court has questioned whether the Crown owns the River at all.” More>>

ALSO:

Gordon Campbell: On The Debate, And The Collins Accusation

Debating is a peculiar discipline in that what you say is less important than how you’re saying it. Looking poised, being articulate and staying on topic generally wins the day – and on that score, Labour leader David Cunliffe won what turned out to be a bruising encounter with Prime Minister John Key last night on TVNZ. More>>

ALSO:

Gordon Campbell: On Winston Peters' Latest Bout Of Immigrant Bashing

It is only one poll, but rather than cannibalising each other's vote, Colin Craig and Winston Peters do seem to be managing to find the room to co-exist... Few are questioning how Peters got to this happy place, and what it says about the mood of the electorate. More>>

ALSO:

More Immigration News: First People Trafficking Charges

The first people trafficking charges in New Zealand have been brought by Immigration New Zealand (INZ)... The defendants have been charged under the Crimes Act 1961 for arranging by deception the entry of 18 Indian nationals into New Zealand. More>>

Collins 'Misinterprets Media Reports': "Too Compromised To Remain Justice Minister"

Bizarre claims by Judith Collins this morning that she had been cleared of inappropriate behaviour by the Privacy Commissioner demonstrates she is too compromised to remain Justice Minister, Labour MP Grant Robertson says. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news