Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Customer Survey Results Show Steady Performance

Media release

31 August 2012

Customer Survey Results Show Steady Performance

Results of an independent survey carried out by the National Research Bureau (NRB) reveal Whangarei residents rate most local council services highly.

Each year Council surveys a representative sample of residents asking them to rate its services. The results are used to measure levels of service across Council and are incorporated into key indicators in the Annual Report which is due for adoption on 24 October.

Mark Simpson, CEO said the overall service performance has remained steady with some improvements across the organisation.

“Some of our services received outstanding endorsement from residents, with satisfaction with our sporting facilities (90% satisfaction*) and walking tracks (97%) increasing significantly.

“Other services with high satisfaction levels were kerbside rubbish collection (87% satisfaction), playgrounds (93%), Forum North (89%), library (98%), Council cemeteries (96%), public toilets (80%), water supply (98%), beaches and coastal facilities (91%).”

Mr Simpson said the services with the lowest satisfaction levels were stormwater drainage (52% satisfied), wastewater service (45%), maintenance of unsealed roads (52%) and CBD parking (48%).

“Each of the areas with lower satisfaction has been either very recently addressed or is getting further attention in our Long Term Plan. We’re therefore expecting to see higher levels of satisfaction for each of these areas in the future.

“For the last 5 years we have been heavily focusing on wastewater and the last piece of the puzzle is the Kioreroa road wastewater treatment plant upgrade. When it is completed in May next year untreated discharges to the harbour from this site will be eliminated. At that point we expect to see significant improvements to satisfaction in this area.

“The NRB survey results show that 81% of residents think the quality of life in Whangarei is good or very good and 85% believe our District is generally a safe place to live.”

Mr Simpson said the NRB survey gave an essential independent snapshot in time of how well Council was doing in the eyes of its residents.

“It’s very useful for identifying the areas where we are clearly doing a good job as well for identifying those services that we need to devote more attention to.

“Overall it’s a positive result. While it shows that the community thinks we are delivering pretty good services, we are committed to building on this in the future and lifting service quality even higher wherever we can,” he said.

*Satisfaction equals those residents who were either very or fairly satisfied with services provided.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Arming Police: Frontline Police To Routinely Carry Tasers

"In making the decision, the Police executive has considered almost five years worth of 'use of force' data… It consistently shows that the Taser is one of the least injury-causing tactical options available when compared with other options, with a subject injury rate of just over one per cent for all deployments." More>>

ALSO:

Gordon Campbell: On D-Day For Dairy At The TPP

While New Zealand may feel flattered at being called “the Saudi Arabia of milk” it would be more accurate to regard us as the suicide bombers of free trade. More>>

ALSO:

Leaked Letter: Severe Restrictions on State Owned Enterprises

Even an SOE that exists to fulfil a public function neglected by the market or which is a natural monopoly would nevertheless be forced to act "on the basis of commercial considerations" and would be prohibited from discriminating in favour of local businesses in purchases and sales. Foreign companies would be given standing to sue SOEs in domestic courts for perceived departures from the strictures of the TPP... More>>

ALSO:

"Gutted" Safety Bill: Time To Listen To Workplace Victims’ Families

Labour has listened to the families of whose loved ones have been killed at work and calls on other political parties to back its proposals to make workplaces safer and prevent unnecessary deaths on the job. More>>

ALSO:

Regulators: Govt To ‘Crowd-Source’ Regulatory Advice

A wide-ranging set of reforms is to be implemented to shake up the way New Zealand government agencies develop, write and implement regulations. More>>

ALSO:

Board Appointments: Some Minister Appoint Less The 3 In 10 Women

“It’s 2015 not 1915: Ministers who appoint less than 3 in 10 women to their boards must do better, they have no excuse but to do better,” said Dr Blue. More>>

Gordon Campbell: On The 1990s Retro Proposals For Our Health System

As we learned yesterday, the reviews propose that the democratically elected representation on DHBs should be reduced, such that community wishes will be able to be over-ridden by political appointees. In today’s revelations, the reviews also propose a return to the destructive competitive health model of the 1990s. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news