Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Customer Survey Results Show Steady Performance

Media release

31 August 2012

Customer Survey Results Show Steady Performance

Results of an independent survey carried out by the National Research Bureau (NRB) reveal Whangarei residents rate most local council services highly.

Each year Council surveys a representative sample of residents asking them to rate its services. The results are used to measure levels of service across Council and are incorporated into key indicators in the Annual Report which is due for adoption on 24 October.

Mark Simpson, CEO said the overall service performance has remained steady with some improvements across the organisation.

“Some of our services received outstanding endorsement from residents, with satisfaction with our sporting facilities (90% satisfaction*) and walking tracks (97%) increasing significantly.

“Other services with high satisfaction levels were kerbside rubbish collection (87% satisfaction), playgrounds (93%), Forum North (89%), library (98%), Council cemeteries (96%), public toilets (80%), water supply (98%), beaches and coastal facilities (91%).”

Mr Simpson said the services with the lowest satisfaction levels were stormwater drainage (52% satisfied), wastewater service (45%), maintenance of unsealed roads (52%) and CBD parking (48%).

“Each of the areas with lower satisfaction has been either very recently addressed or is getting further attention in our Long Term Plan. We’re therefore expecting to see higher levels of satisfaction for each of these areas in the future.

“For the last 5 years we have been heavily focusing on wastewater and the last piece of the puzzle is the Kioreroa road wastewater treatment plant upgrade. When it is completed in May next year untreated discharges to the harbour from this site will be eliminated. At that point we expect to see significant improvements to satisfaction in this area.

“The NRB survey results show that 81% of residents think the quality of life in Whangarei is good or very good and 85% believe our District is generally a safe place to live.”

Mr Simpson said the NRB survey gave an essential independent snapshot in time of how well Council was doing in the eyes of its residents.

“It’s very useful for identifying the areas where we are clearly doing a good job as well for identifying those services that we need to devote more attention to.

“Overall it’s a positive result. While it shows that the community thinks we are delivering pretty good services, we are committed to building on this in the future and lifting service quality even higher wherever we can,” he said.

*Satisfaction equals those residents who were either very or fairly satisfied with services provided.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Act, The Centre-Right’s Perennial Ugly Duckling

National has just endorsed Act leader David Seymour in Epsom, it being that time on the electoral calendar for the ceremonial anointing to take place once again.

Act endures, despite its thoroughly fossilized views: it is the only lighthouse still shining the beams of 1980s market fundamentalism out into the electoral darkness. More>>

 

Turei To Be Interviewed By MSD: Gordon Campbell On The Real Truth Deficit In Welfare

It has been astonishing to see the amount of time and energy being spent on what Greens co-leader Metiria Turei did or didn’t do properly as a beneficiary back in the early 1990s – as compared to how little time and energy is being put into the point of her personal example. More>>

ALSO:

Gordon Campbell: On The Bojo Visit

British Foreign Minister Boris Johnson is in town, just over a year since his political career peaked… and then wobbled off into a grey zone of indecision… Currently, Johnson is touring the former colonies, talking up the historical ties. More>>

ALSO:

Tertiary Ed: Government Responds To Productivity Commission

The work programme will focus on four key areas. • Creating a more student-centred system • Meeting the needs of industry through relevant, responsive, and supportive teaching • Improving performance across the system • Enabling and encouraging innovative new models and providers More>>

ALSO:

PM's Science Advisor: Youth Suicide In NZ Discussion Paper

The paper discusses the multiple factors involved in youth suicide and possible and evidence-based approaches to prevention. It points out the very different context in which young people now live their lives and the challenges of the transition from childhood to adulthood. More>>

ALSO:

Drug Deaths: Accurate Information Is Vital

Drug Foundation: The spike in hospital admissions and reported deaths in Auckland as a result of people taking unknown substances is not being helped by an information vacuum. More>>

ALSO:

Backing Dunne & Seymour: National Signals Election Intentions

“We are encouraging National supporters to give their electorate vote to ACT candidate, David Seymour, in Epsom, and United Future candidate, Peter Dunne, in Ohariu – and their party vote to National." More>>

ALSO:

Climate Policy: Govt's New Proposals For ETS

“Last year, as a result of stage one of the review, we announced the phase out of the one-for-two measure in the ETS. I am now announcing further changes as a result of stage two of the review.” More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election