Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Customer Survey Results Show Steady Performance

Media release

31 August 2012

Customer Survey Results Show Steady Performance

Results of an independent survey carried out by the National Research Bureau (NRB) reveal Whangarei residents rate most local council services highly.

Each year Council surveys a representative sample of residents asking them to rate its services. The results are used to measure levels of service across Council and are incorporated into key indicators in the Annual Report which is due for adoption on 24 October.

Mark Simpson, CEO said the overall service performance has remained steady with some improvements across the organisation.

“Some of our services received outstanding endorsement from residents, with satisfaction with our sporting facilities (90% satisfaction*) and walking tracks (97%) increasing significantly.

“Other services with high satisfaction levels were kerbside rubbish collection (87% satisfaction), playgrounds (93%), Forum North (89%), library (98%), Council cemeteries (96%), public toilets (80%), water supply (98%), beaches and coastal facilities (91%).”

Mr Simpson said the services with the lowest satisfaction levels were stormwater drainage (52% satisfied), wastewater service (45%), maintenance of unsealed roads (52%) and CBD parking (48%).

“Each of the areas with lower satisfaction has been either very recently addressed or is getting further attention in our Long Term Plan. We’re therefore expecting to see higher levels of satisfaction for each of these areas in the future.

“For the last 5 years we have been heavily focusing on wastewater and the last piece of the puzzle is the Kioreroa road wastewater treatment plant upgrade. When it is completed in May next year untreated discharges to the harbour from this site will be eliminated. At that point we expect to see significant improvements to satisfaction in this area.

“The NRB survey results show that 81% of residents think the quality of life in Whangarei is good or very good and 85% believe our District is generally a safe place to live.”

Mr Simpson said the NRB survey gave an essential independent snapshot in time of how well Council was doing in the eyes of its residents.

“It’s very useful for identifying the areas where we are clearly doing a good job as well for identifying those services that we need to devote more attention to.

“Overall it’s a positive result. While it shows that the community thinks we are delivering pretty good services, we are committed to building on this in the future and lifting service quality even higher wherever we can,” he said.

*Satisfaction equals those residents who were either very or fairly satisfied with services provided.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Digital Evolution: Scoop Independent News Launches "Operation Chrysalis"

From today Scoop is beginning a process of public consultation with the political, business and civil society groups it has served for the past 15 and a half years.

"It is hoped that in time - with new leadership and increased community engagement - the chrysalis will incubate a new kind of Scoop, one which can sustainably continue Scoop's Mission 'to be an agent of positive change'", says Scoop Founder, Editor and Publisher Alastair Thompson.

"As big publishing shrivels, public participation in contributing and spreading news has grown. Scoop has evolved with this wave by providing an independent platform, committed to upholding democracy, providing a voice to all, and providing the public easy access to information about decisions which affect them." More>>

 

Parliament Adjourns:

Greens: CAA Airport Door Report Conflicts With Brownlee’s Claims

The heavily redacted report into the incident shows conflicting versions of events as told by Gerry Brownlee and the Christchurch airport security staff. The report disputes Brownlee’s claim that he was allowed through, and states that he instead pushed his way through. More>>

ALSO:

TAIC: Final Report On Grounding Of MV Rena

Factors that directly contributed to the grounding included the crew:
- not following standard good practice for planning and executing the voyage
- not following standard good practice for navigation watchkeeping
- not following standard good practice when taking over control of the ship. More>>

ALSO:

Gordon Campbell:
On The Pakistan Schoolchildren Killings

The slaughter of the children in Pakistan is incomprehensibly awful. On the side, it has thrown a spotlight onto something that’s become a pop cultural meme. Fans of the Homeland TV series will be well aware of the collusion between sections of the Pakistan military/security establishment on one hand and sections of the Taliban of the other… More>>

ALSO:

Werewolf Satire:
The Politician’s Song

am a perfect picture of the modern politic-i-an:
I don’t precisely have a plan so much as an ambition;
‘Say what will sound most pleasant to the public’ is my main dictum:
And when in doubt attack someone who already is a victim More>>

ALSO:

Flight: Review Into Phillip Smith’s Escape Submitted To Government

The review follows an earlier operational review by the Department of Corrections and interim measures put in place by the Department shortly after prisoner Smith’s escape, and will inform the Government Inquiry currently underway. More>>

ALSO:

Intelligence: Inspector-General Accepts Apology For Leak Of Report

The Inspector-General of Intelligence and Security, Cheryl Gwyn, has accepted an unreserved apology from Hon Phil Goff MP for disclosing some of the contents of her recent Report into the Release of Information by the NZSIS in July and August 2011 to media prior to its publication. The Inspector-General will not take the matter any further. More>>

ALSO:

Drink: Alcohol Advertising Report Released

The report of the Ministerial Forum on Alcohol Advertising and Sponsorship has been released today, with Ministers noting that further work will be required on the feasibility and impact of the proposals. More>>

ALSO:

Other Report:

Leaked Cabinet Papers: Treasury Calls For Health Cuts

Leaked Cabinet papers that show that Government has been advised to cut the health budget by around $200 million is ringing alarm bells throughout the nursing and midwifery community. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news