Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Resource consent processing feedback pleasing

MEDIA RELEASE


November 30, 2012

Resource consent processing feedback pleasing

The Otago Regional Council (ORC) is pleased to have received consistent performance ratings over the past three years from customers applying for resource consents.


The council has just published the results of its annual consent customer satisfaction survey, which was posted to all applicants who had received a consent decision in the year to June 2012 (182 in total).

The survey responses help ORC improve its consent processing practices by gaining insight into customer satisfaction trends, and assessing how these processes compare with past performance.

The survey consists of structured questions and space is provided for additional feedback. Applicants were given the option of identifying themselves so that responses could be reviewed against council records and practices, and so staff could contact them if necessary.

Analysis of the 2009-10, 2010-11, and 2011-12 results found there was a comparable level of customer satisfaction during the three years under review.

The survey’s return rate was 28 percent – the same as 2010-11, and up on the 2009-10 return rate of 23 percent. Statistical research indicates an average return rate of 15-17 percent is usual for postal surveys.

Eighty percent of consent applicants who returned the survey found the overall quality of ORC service was excellent, very good, or good. Eighty-five percent were satisfied with the time taken to process their application and 79 percent were satisfied with the quality of correspondence from staff.

The survey is part of the requirements of ORC’s ISO 9001 accreditation, which ensures the council operates robust quality management systems.

ORC chairman Stephen Woodhead said the results were satisfactory given the complex nature of processing resource consents for the use and management of substantial natural resources such as rivers, lakes, aquifers, air and land.

“We are grateful that people have taken the time to complete the questionnaire. We take such feedback very seriously and it contributes directly to improvements in our processes,” Mr Woodhead said.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Labour: Cash For Charter Schools, Mould For State Schools

“Recently released financial statements show the Whangarei charter school He Puna Marama received $3.9 million in government funding to the end of last year. Yet their audited accounts show they only spent $1.4 million on education, leaving almost $2.5 million over two years unaccounted for." More>>

ALSO:

Kiwirail Plans Shift From Electric: National Urged Not To Take Backwards Step

The National Government shouldn’t drag New Zealand backwards by replacing its climate friendly electric trains with carbon-polluting diesel trains, the Green Party said today. More>>

ALSO:

Capital Connection:

Harmful Digital Communication Bill Passes: Focus Must Be On Education

InternetNZ acknowledges the passage of the Harmful Digital Communications Bill into law this afternoon, and says that the sooner the education efforts at the heart of the legislation start, the better... More>>

ALSO:

3-Year Transport Plan: No Plans On Six Northland-Election Bridges

The Transport Authority’s decision to fund only four of the 10 bridges promised in National’s shameless Northland by-election bribe is a huge embarrassment for Transport Minister Simon Bridges, Labour’s Transport spokesperson Phil Twyford says. More>>

ALSO:

Gaza Blockade: Māori TV Crew Returning Safely From Israel

A Māori Television crew will be flown back from Israel after their boat was detained by the Israeli Navy while attempting to break the Gaza blockade. More>>

ALSO:

Family Violence: Increasing Reporting But Fewer Resolutions

“We are aware the Police have embarked on a significant programme of change in how they respond to family violence. The data suggests that adequate resourcing including investing in staff training, support and culture change will be required for this to be effective.” More>>

ALSO:

Health: NZ Children Still Suffer Rickets From Lack Of Vitamin D

Vitamin D deficiency continues to cause rickets in young New Zealanders, new University of Otago research has found. The researchers say that their finding suggests that at-risk mothers and children should be better targeted for Vitamin D supplementation. More>>

Also GPs, Housing, Milk: PM Press Conference On The UN Security Council

In a press conference today the Prime Minister discussed the upcoming appointment of New Zealand to chair the UN Security Council. He said they would put pressure Asad in Syria and attempt to “jump start” negotiations between Israel and Palestine. More>>

ALSO:

Housing: State Houses Could Sell To Overseas Groups

Bill English’s admission that he would sell hundreds of New Zealand’s state houses to the Australians is the latest lurch in the Government’s stumbling, half-baked housing policy, Labour’s housing spokesperson Phil Twyford says. More>>

ALSO:

AND:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news