Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Resource consent processing feedback pleasing

MEDIA RELEASE


November 30, 2012

Resource consent processing feedback pleasing

The Otago Regional Council (ORC) is pleased to have received consistent performance ratings over the past three years from customers applying for resource consents.


The council has just published the results of its annual consent customer satisfaction survey, which was posted to all applicants who had received a consent decision in the year to June 2012 (182 in total).

The survey responses help ORC improve its consent processing practices by gaining insight into customer satisfaction trends, and assessing how these processes compare with past performance.

The survey consists of structured questions and space is provided for additional feedback. Applicants were given the option of identifying themselves so that responses could be reviewed against council records and practices, and so staff could contact them if necessary.

Analysis of the 2009-10, 2010-11, and 2011-12 results found there was a comparable level of customer satisfaction during the three years under review.

The survey’s return rate was 28 percent – the same as 2010-11, and up on the 2009-10 return rate of 23 percent. Statistical research indicates an average return rate of 15-17 percent is usual for postal surveys.

Eighty percent of consent applicants who returned the survey found the overall quality of ORC service was excellent, very good, or good. Eighty-five percent were satisfied with the time taken to process their application and 79 percent were satisfied with the quality of correspondence from staff.

The survey is part of the requirements of ORC’s ISO 9001 accreditation, which ensures the council operates robust quality management systems.

ORC chairman Stephen Woodhead said the results were satisfactory given the complex nature of processing resource consents for the use and management of substantial natural resources such as rivers, lakes, aquifers, air and land.

“We are grateful that people have taken the time to complete the questionnaire. We take such feedback very seriously and it contributes directly to improvements in our processes,” Mr Woodhead said.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Patience: Drive Safe

Be patient before passing is the AA's message for drivers this Labour weekend.

"People taking crazy risks to get past other vehicles is one of the most dangerous things on the road,” says AA spokesperson Dylan Thomsen.

“The weather is looking good for the long weekend so the roads will be busy. Unfortunately, that also increases the chances of people getting frustrated and trying a risky passing manoeuvre. When they get past, there will probably be more traffic up ahead anyway so it won’t get people there faster.” More>>

 
 

Parliament Today:

Employment Relations Bill: Govt Strains To Get Tea Break Law Through

The Government has been left with egg on its face - failing to get its much-vaunted, but hugely unpopular, meal break law passed in the first week of its new term, Labour spokesperson on Labour Issues Andrew Little says. More>>

ALSO:

Guns: Police Association Call To Arm Police Full Time

"The new minister gave his view, that Police do not need to be armed, while standing on the forecourt of parliament. The dark irony was that the interview followed immediately after breaking news of a gunman running amok in the Canadian parliament in Ottawa..." More>>

ALSO:

Gordon Campbell: On The Tokenism Of New Zealand's Role Against Islamic State

Our contribution against IS will be to send SAS forces to train the Iraqis? That’s like offering trainers to General Custer just as the 7th cavalry reached the Little Big Horn. More>>

ALSO:

Scoop Business: Shell And Todd Caught Drilling Without Approval

Multi-national oil company Shell’s New Zealand arm and local energy giant Todd Energy have breached the new law governing New Zealand’s Exclusive Economic Zone, the Environmental Protection Authority says in an Oct. 10 document released by the Green Party. More>>

ALSO:

Gordon Campbell: On Pharmac, Gough Whitlam And Sleater-Kinney

We’re not at the outset of these negotiations. The outset was six years ago, and negotiators were hoping to have some sort of ‘framework’ deal finished in time for the APEC meeting in a few weeks’ time. These ‘extreme’ positions are what we’ve reached near the intended end of the negotiations… More>>

ALSO:

PM Of Many Hats: Questions, No Answers On Whale Oil

Dr RUSSEL NORMAN (Co-Leader – Green) to the Prime Minister: How many times since November 2008 has he spoken with blogger Cameron Slater on the phone and how many times, if any, has he texted him?
Rt Hon JOHN KEY (Prime Minister): None in my capacity as Prime Minister. More>>

ALSO:

Aussie Investigation Dropped: Call On Minister McCully To Pursue The Case Of Balibo Five

West Papua Action is deeply concerned at the lack of any clear outcome from the Australian Federal Police inquiry into the 1975 deaths of the ‘Balibo Five’ including NZ journalist Gary Cunningham. More>>

ALSO:

'Feed The Kids' Bill: Metiria Turei To Lead Fight On Feeding Hungry Children

Green Party Co-leader Metiria Turei is urging all political parties to support the Feed the Kids Bill which she inherited today from Mana leader Hone Harawira. More>>

ALSO:

Parliament Today: State Opening Of Parliament

The House sat at 10.30am on Tuesday before MPs were summoned to hear the Speech from the Throne in the Legislative Council Chamber. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news