Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Resource consent processing feedback pleasing

MEDIA RELEASE


November 30, 2012

Resource consent processing feedback pleasing

The Otago Regional Council (ORC) is pleased to have received consistent performance ratings over the past three years from customers applying for resource consents.


The council has just published the results of its annual consent customer satisfaction survey, which was posted to all applicants who had received a consent decision in the year to June 2012 (182 in total).

The survey responses help ORC improve its consent processing practices by gaining insight into customer satisfaction trends, and assessing how these processes compare with past performance.

The survey consists of structured questions and space is provided for additional feedback. Applicants were given the option of identifying themselves so that responses could be reviewed against council records and practices, and so staff could contact them if necessary.

Analysis of the 2009-10, 2010-11, and 2011-12 results found there was a comparable level of customer satisfaction during the three years under review.

The survey’s return rate was 28 percent – the same as 2010-11, and up on the 2009-10 return rate of 23 percent. Statistical research indicates an average return rate of 15-17 percent is usual for postal surveys.

Eighty percent of consent applicants who returned the survey found the overall quality of ORC service was excellent, very good, or good. Eighty-five percent were satisfied with the time taken to process their application and 79 percent were satisfied with the quality of correspondence from staff.

The survey is part of the requirements of ORC’s ISO 9001 accreditation, which ensures the council operates robust quality management systems.

ORC chairman Stephen Woodhead said the results were satisfactory given the complex nature of processing resource consents for the use and management of substantial natural resources such as rivers, lakes, aquifers, air and land.

“We are grateful that people have taken the time to complete the questionnaire. We take such feedback very seriously and it contributes directly to improvements in our processes,” Mr Woodhead said.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Two Years With New Methods: Crime Stats Show Increase Led By Burglary

The two years of data show an increase in the total victimisation rate of 3.1 per cent, with 12,060 more victimisations in the 2015/16 year when compared to 2014/15 year. From this increase, 72 per cent is attributable to burglaries. More>>

ALSO:

Auckland Relocation Grants: 12 Grants Paid So Far

Since the policy took effect one month ago, 12 applicants have received the non-recoverable grant, supporting 32 people. $54,508 has been paid out, covering things like moving costs, bond, rent in advance and letting fees. More>>

ALSO:

Vaccine Funding Change: HPV Vaccines For All Children

PHARMAC has today announced changes to funded vaccines, which will benefit an extra 100,000 people... The human papillomavirus (HPV) vaccine will be available for all children and adults up to the age of 26 years, and boys will now be included in the HPV school vaccination programme. More>>

ALSO:

Gordon Campbell: On Why The Opinion Polls For Key And Trump Defy Gravity

What is going on? Donald Trump got confirmed as the Republican presidential candidate at a bizarrely chaotic political convention… and promptly received an upwards bump in the polls to where he’s now rating ahead of Hillary Clinton, for only the second time this year. More>>

Sugar: Auckland Leisure Centres Axe Unhealthy Drinks

Auckland Council is to stop selling drinks that are sweetened by sugar from vending machines at its leisure centres in a bid to try to reduce obesity and type 2 diabetes... More>>

ALSO:

Gordon Campbell: On Todd McClay’s Faulty Memory

Time and again, whenever an issue arises the initial response by government is to deny or diminish the problem – nothing to worry about here, everything’s OK, move on. Then, hang on. In line with the usual pattern, as embarrassing details emerged into daylight, the story changed. More>>

ALSO:

Labour's 'Future Of Work': Major Reform Of Careers And Apprenticeships

The next Labour Government will transform careers advice in high schools to ensure every student has a personalised career plan, Leader of the Opposition Andrew Little says. More>>

ALSO:

State Investments Management: Treasury Likes IRD, Not Education Or Corrections

The Inland Revenue Department has scored an 'A' in the first tranche of the Treasury's investor confidence rating for state agencies that manage significant Crown investments and assets, gaining greater autonomy as a result, while the Corrections and Education ministries gained a 'C' rating. More>>

ALSO:

Govt Goal: NZ To Be "Predator Free" By 2050

Prime Minister John Key has today announced the Government has adopted the goal of New Zealand becoming Predator Free by 2050... “That’s why we have adopted this goal. Our ambition is that by 2050 every single part of New Zealand will be completely free of rats, stoats and possums." More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news