Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

NZTA should deliver text payment option for Northern Gateway

NZTA should deliver text payment option for Northern Gateway Toll Road
 
Auckland Councillor Cameron Brewer is calling on NZTA to hurry up with its ongoing investigations and deliver drivers better payment options when using the Northern Gateway Toll Road, which he says should preferably include the ability to pay via text.
 
Mr Brewer said drivers are having to endure more unnecessary delays this holiday period, with many people queuing up at kiosks to manually pay their tolls.
 
“The crazy thing is most people carry mobile phones. In fact New Zealand has one of the highest mobile phone ownership rates in the world. It’s time for NZTA to get innovative. Why you can’t simply text a number to pay for your toll and have it added to your phone bill is beyond me.
 
“Within hours of the big Christchurch earthquake people were able to text through a donation, you can text your vote on shows like New Zealand’s Got Talent, and you can now pay for a lot of on-street parking via text. Being able to text to pay for a road toll needs to happen sooner rather than later. It’s pathetic that hot and bothered drivers will again have to waste time this summer because NZTA still hasn’t been able to deliver on a text solution.
 
Earlier this month NZTA responded to Mr Brewer’s enquiries into paying tolls via text with: “Over the past year,  the NZTA and potential service providers have been investigating the use of texting as a possible payment option. There is still work to be undertaken to achieve a fully integrated payment process that can be initiated via a text,  and ensuring it is both cost effective and simple and will be used by a large number of customers. The complexities around this option involve more than simply texting a registration plate number to the NZTA…”
 
Mr Brewer remains adamant that texting to pay for a road toll could and should be done.
 
“Texting payment technology is well established and relatively easy and cost effective to set up, people are used to paying for things via text, and the telco companies love it because they get a nominal slice of each transaction. It’s a no brainer and it would help reduce the net operational cost per transaction which is coming down but it’s still costing NZTA 65c which is still too high given the standard toll is just $2.20,” he says.
 
“Ringing the call centre is very labour intensive and adds a lot of cost to transactions. Kiosks struggle to handle the big numbers at this time of year causing delays, paying via the website is clunky and takes up too much time, and too many people get stung after simply forgetting to pay. All the while, NZTA continues to investigate ways to find more cost effective alternatives but has yet to deliver anything. I say, the answer lies in everyone’s hand and that is their mobile phone.
 
“Rather than having to stop at a roadside kiosk, ringing up a call centre, or remembering to get on the website, NZTA needs to stop wasting time which is again causing unnecessary delays this holiday period. Rolling out a mobile phone solution is well overdue. Being able to text your toll would be popular, cost-effective for NZTA, and would mean happier holidays for everyone,” says Cameron Brewer
 
ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Back Again: Government Approves TPP11 Mandate

The Government has approved a negotiating mandate for Trans-Pacific Partnership 11 (TPP11), which will ensure New Zealand businesses remain competitive in overseas markets.

Trade Minister Todd McClay says New Zealand will be pushing for the minimal number of changes possible to the original TPP agreement, something that the remaining TPP11 countries have agreed on. More>>

ALSO:

.

 
 

Gordon Campbell: On Why Labour Isn’t Responsible For Barnaby Joyce

As a desperate Turnbull government tries to treat the Barnaby Joyce affair as a Pauline Hanson fever dream – blame it on the foreigners! We’re the victims of the dastardly New Zealand Labour Party! – our own government has chosen to further that narrative, and make itself an accomplice. More>>

ALSO:

Rail: Greens Back Tauranga – Hamilton – Auckland Service

The Green Party today announced that it will trial a passenger rail service between Auckland, Hamilton and Tauranga starting in 2019, when it is in government. More>>

ALSO:

Housing: Voluntary Rental Warrant Of Fitness For Wellington

Wellington City Council is partnering with the University of Otago, Wellington, to launch a voluntary Rental Warrant of Fitness for minimum housing standards in Wellington, Mayor Justin Lester has announced. More>>

ALSO:

Treaty: Agreement In Principle Signed With Moriori

“The Crown acknowledges Moriori was left virtually landless from 1870, hindering its cultural, social and economic development. The Crown also acknowledges its contribution to the myths that the people of Moriori were racially inferior and became extinct." More>>

ALSO:

Susan Devoy: Call For Inquiry Into State Abuse Reaches UN

Race Relations Commissioner Dame Susan Devoy is in Geneva and has asked a United Nations committee to urge the New Zealand government to initiate an inquiry into the physical and sexual abuse of children and disabled people held in state institutions. More>>

ALSO:

(Not National): Cross-Party Agreement On Pike River Re-Entry

The commitment was signed this afternoon by the leaders of Labour, United Future, The Maori Party, and the Green Party and, together with the earlier commitment by New Zealand First, means that there is now a Parliamentary majority behind the families’ fight for truth and justice. More>>

ALSO:

Earlier:

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election