Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


NZTA should deliver text payment option for Northern Gateway

NZTA should deliver text payment option for Northern Gateway Toll Road
 
Auckland Councillor Cameron Brewer is calling on NZTA to hurry up with its ongoing investigations and deliver drivers better payment options when using the Northern Gateway Toll Road, which he says should preferably include the ability to pay via text.
 
Mr Brewer said drivers are having to endure more unnecessary delays this holiday period, with many people queuing up at kiosks to manually pay their tolls.
 
“The crazy thing is most people carry mobile phones. In fact New Zealand has one of the highest mobile phone ownership rates in the world. It’s time for NZTA to get innovative. Why you can’t simply text a number to pay for your toll and have it added to your phone bill is beyond me.
 
“Within hours of the big Christchurch earthquake people were able to text through a donation, you can text your vote on shows like New Zealand’s Got Talent, and you can now pay for a lot of on-street parking via text. Being able to text to pay for a road toll needs to happen sooner rather than later. It’s pathetic that hot and bothered drivers will again have to waste time this summer because NZTA still hasn’t been able to deliver on a text solution.
 
Earlier this month NZTA responded to Mr Brewer’s enquiries into paying tolls via text with: “Over the past year,  the NZTA and potential service providers have been investigating the use of texting as a possible payment option. There is still work to be undertaken to achieve a fully integrated payment process that can be initiated via a text,  and ensuring it is both cost effective and simple and will be used by a large number of customers. The complexities around this option involve more than simply texting a registration plate number to the NZTA…”
 
Mr Brewer remains adamant that texting to pay for a road toll could and should be done.
 
“Texting payment technology is well established and relatively easy and cost effective to set up, people are used to paying for things via text, and the telco companies love it because they get a nominal slice of each transaction. It’s a no brainer and it would help reduce the net operational cost per transaction which is coming down but it’s still costing NZTA 65c which is still too high given the standard toll is just $2.20,” he says.
 
“Ringing the call centre is very labour intensive and adds a lot of cost to transactions. Kiosks struggle to handle the big numbers at this time of year causing delays, paying via the website is clunky and takes up too much time, and too many people get stung after simply forgetting to pay. All the while, NZTA continues to investigate ways to find more cost effective alternatives but has yet to deliver anything. I say, the answer lies in everyone’s hand and that is their mobile phone.
 
“Rather than having to stop at a roadside kiosk, ringing up a call centre, or remembering to get on the website, NZTA needs to stop wasting time which is again causing unnecessary delays this holiday period. Rolling out a mobile phone solution is well overdue. Being able to text your toll would be popular, cost-effective for NZTA, and would mean happier holidays for everyone,” says Cameron Brewer
 
ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On The National Leadership “Contest”

Key’s endorsement of English has turned this “contest” into a race for second place.

This succession was well planned. Lets not forget that English was told by Key in September of his intention to resign, and English was the only member of Cabinet entrusted with that information before it was sprung on everyone else on Monday morning. More>>

Latest: Judith Collins and Jonathan Coleman have withdrawn from the leadership race, leaving Bill English the only candidate to replace John Key as Prime Minister.

 

Education, Marketing, Taxes: Health Groups Call For Actions For Sugary Drinks

The New Zealand Dental Association is launching a new consensus statement on Sugary Drinks endorsed by key health organisations. The actions seek to reduce harm caused by sugary drinks consumption. More>>

ALSO:

More Departures? David Shearer Proposed For UN Peacekeeping Role

Mt Albert MP David Shearer is being proposed for a demanding and exciting role heading the United Nations peacekeeping force in South Sudan, says Labour Leader Andrew Little. More>>

ALSO:

Security Agencies' Reports: GCSB Wants To Give ISPs More Power To Block Threats

The Government Communications Security Bureau wants to give internet service providers more information and power to block cyber threats which are increasing, its director told the intelligence and security select committee yesterday.. More>>

ALSO:

Education: Charter Schools Misleading Pass Rates

Labour: NCEA results for charter schools have been massively overstated... In one case a school reported a 93.3 per cent pass rate when the facts show only 6.7 per cent of leavers achieved NCEA level two. More>>

ALSO:

Rebstock Report Resolution: SSC Apologises To Derek Leask And Nigel Fyfe

Following a complaint by Mr Leask, the Ombudsman found that the State Services Commission acted unreasonably in relation to Mr Leask and identified numerous deficiencies in the investigation process and in the publication of the final report and in the criticisms it contained of Mr Leask... More>>

ALSO:

International Rankings: Student Results 'Show More Resourcing Needed'

NZEI: New Zealand had only held relatively steady in international rankings in some areas because the average achievement for several other OECD countries had lowered the OECD average -- not because our student achievement has improved. More>>

ALSO:

Earlier:

Salvation Army Report: Beyond The Prison Gate Report

A new Salvation Army report says changes must be made to how prisoners re-enter society for New Zealanders to feel safe and secure in their homes and communities. More>>

ALSO:

Surprise Exit: Gordon Campbell On The Key Resignation

The resignation of John Key is one thing. The way that Key and his deputy Bill English have screwed the scrum on the leadership succession vote (due on December 12) is something else again. It remains to be seen whether the party caucus – ie, the ambitious likes of Steven Joyce, Judith Collins, Paula Bennett, and Amy Adams – will simply roll over... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news