Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


New Contact Centre Operator Brings Jobs And Economic Growth


26 February 2013

New Contact Centre Operator Brings Jobs And Economic Growth To Wellington

For immediate release.

Wellington has scored an early year economic win with Contact Centres Australia (CAA) opening their first New Zealand contact centre in the CBD early in March.

The centre is forecast to create approximately 100 local jobs by July 2013 and the company anticipates they will be able to employ up to 200 staff from across the Wellington region within two year.

CCA is a well respected operator in the Australian market with a track-record as a good employer. They employ 550 staff in Sydney servicing a range of Australian public and private sector clients, with a focus on NGOs.

Contact Centres Australia, which will operate here as Contact Centres New Zealand Ltd, made the decision to locate in Wellington after several interactions with regional economic development agency, Grow Wellington.

Grow Wellington highlighted the region’s competitive advantages over other Australasian locations, a list which included its vibrant culture of collaboration, strong telecommunications infrastructure and high quality workforce.

“CCA dedicated many months to deciding the best option for opening our first New Zealand call centre. With the assistance of Grow Wellington we decided the capital was our preferred option,” says Benjamin Crabbe, Contact Centres New Zealand Director.

“We are looking forward to working with great staff from Wellington. We practice equal opportunities for all our staff and build teams with a diverse demographic. Our call centres are enjoyable places to work with a big emphasis on training and mentoring staff. With the help of our Wellingtonian people we will be building a call centre of excellence in the nation’s capital.”

Gerard Quinn, Grow Wellington CEO is very happy with the working relationship the Creative, Digital and Services team, led by team G.M Sven Pannell, has developed with Contact Centres Australia and Contact Centres New Zealand.

“Choosing Wellington over any other location in New Zealand proves the value proposition the region has for both front and back-office systems in the services sector” says Quinn.

“Communicating this along with Wellington’s strengths in innovation and design is a major priority for Grow Wellington. We’re delighted to see the business attraction work we are doing bearing fruit so early in the year.”


--


About Contact Centres New Zealand
Contact Centres New Zealand will begin to take and make calls on behalf Australian clients from March 2013. With 10 years’ experience in the Call Centre industry the three directors and shareholders intend to grow the business with New Zealand clients.

With humble beginnings servicing the Not For Profit industry the central message that CCNZ will bring to the Wellington market is that good customer service starts at home. CCNZ will be looking to hire great staff that thrive in a supportive environment. Our practices of delivering a diverse workforce into the Call Centre will create jobs for many in the Wellington area.

CCNZ will leverage a strong telephony platform currently being used in Australia. With support from some of the best IT managers in Sydney we will be offering a centre of excellence for New Zealand and Australian companies wanting to outsource their Call Centre requirements.

ENDS

www.growwellington.co.nz



© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Mana Māori: Kawenata Unites Kaupapa Māori Parties

The Māori Party and Mana Party have signed a historic agreement today to unite Māori politically.

Māori Party president Tukoroirangi Morgan said the kawenata or agreement was a huge step forward for Māori in the lead up to the general elections.

"Today is an important day for the Māori nation because today is when the country's only two kaupapa Māori political parties unite to work tactically together in the best interests of our people," says Mr Morgan. More>>

ALSO:

.

 
 

Immigration: Short Reprieve For Nine Indian Students

A temporary hold on deportations of nine Indian students is a step in the right direction but the Government urgently needs to implement safeguards to stop further injustices to more international students, the Green Party says. More>>

EARLIER:

Welfare: WINZ Breaching Privacy Laws With WINZ Vetting Rules

E tū, the union for security guards, says WINZ may be breaching privacy laws with its new screening process for people visiting WINZ offices. The vetting requires WINZ security guards to check photo ID and whether visitors to WINZ offices have an appointment.More>>

ALSO:

Turnbull Visit: Leaders’ Talks Cement Trade Relations, Science Agreement

Mr English met with Prime Minister Turnbull in Queenstown today to discuss common approaches to bilateral and international issues, including trade and science and innovation. Mr English also thanked Mr Turnbull for Australia’s offer of support for those fighting the fires on the Port Hills in Christchurch. More>>

ALSO:

Youth Guarantee: Upskilling Fund Used For Retraining

News that one in five of the people enrolling in Youth Guarantee already hold qualifications at the level they’re enrolling in highlights the failure of the scheme to reach the disengaged young people it was set up to assist, says Labour’s Education spokesperson Chris Hipkins. More>>

ALSO:

Port Hills Fire: Midday Update, Monday 20 February

• 9 homes destroyed
• 2 homes with partial damage. Damage includes things like cracked windows, heat damage.
• 3 properties with damage to other external structures e.g sheds or outbuildings More>>

ALSO:

Gordon Campbell: On What Trump May Mean For Us

So far not much effort has been put into tracing the possible implications for New Zealand of the stream of executive orders and tweets that have been pouring from the Oval Office. Unfortunately, we may not simply be drive-by rubberneckers at this car wreck for much longer. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news