26 February 2013

New Contact Centre Operator Brings Jobs And Economic Growth To Wellington

For immediate release.

Wellington has scored an early year economic win with Contact Centres Australia (CAA) opening their first New Zealand contact centre in the CBD early in March.

The centre is forecast to create approximately 100 local jobs by July 2013 and the company anticipates they will be able to employ up to 200 staff from across the Wellington region within two year.

CCA is a well respected operator in the Australian market with a track-record as a good employer. They employ 550 staff in Sydney servicing a range of Australian public and private sector clients, with a focus on NGOs.

Contact Centres Australia, which will operate here as Contact Centres New Zealand Ltd, made the decision to locate in Wellington after several interactions with regional economic development agency, Grow Wellington.

Grow Wellington highlighted the region’s competitive advantages over other Australasian locations, a list which included its vibrant culture of collaboration, strong telecommunications infrastructure and high quality workforce.

“CCA dedicated many months to deciding the best option for opening our first New Zealand call centre. With the assistance of Grow Wellington we decided the capital was our preferred option,” says Benjamin Crabbe, Contact Centres New Zealand Director.

“We are looking forward to working with great staff from Wellington. We practice equal opportunities for all our staff and build teams with a diverse demographic. Our call centres are enjoyable places to work with a big emphasis on training and mentoring staff. With the help of our Wellingtonian people we will be building a call centre of excellence in the nation’s capital.”

Gerard Quinn, Grow Wellington CEO is very happy with the working relationship the Creative, Digital and Services team, led by team G.M Sven Pannell, has developed with Contact Centres Australia and Contact Centres New Zealand.

“Choosing Wellington over any other location in New Zealand proves the value proposition the region has for both front and back-office systems in the services sector” says Quinn.

“Communicating this along with Wellington’s strengths in innovation and design is a major priority for Grow Wellington. We’re delighted to see the business attraction work we are doing bearing fruit so early in the year.”

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About Contact Centres New Zealand
Contact Centres New Zealand will begin to take and make calls on behalf Australian clients from March 2013. With 10 years’ experience in the Call Centre industry the three directors and shareholders intend to grow the business with New Zealand clients.

With humble beginnings servicing the Not For Profit industry the central message that CCNZ will bring to the Wellington market is that good customer service starts at home. CCNZ will be looking to hire great staff that thrive in a supportive environment. Our practices of delivering a diverse workforce into the Call Centre will create jobs for many in the Wellington area.

CCNZ will leverage a strong telephony platform currently being used in Australia. With support from some of the best IT managers in Sydney we will be offering a centre of excellence for New Zealand and Australian companies wanting to outsource their Call Centre requirements.

ENDS

www.growwellington.co.nz

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Gordon Campbell: On Failures Of Care For Those With Mental Disabilities

Hard to imagine a more disturbing insight into the treatment of the vulnerable than the Health Ministry report on Te Roopu Taurima o Manukau. The Ministry has found that the country’s only kaupapa Maori intellectual disability residential care provider has been “seriously dysfunctional.”

The ministry says the business has failed to recruit and retain quality staff – and says the kaimahi (caregivers) that have been employed are seriously unsuitable for the job, lacking basic knowledge. But Te Roopu Taurima o Manukau doesn’t get all the blame. The report says there’s a significant gap under disability laws to ensure there’s oversight by qualified clinical professionals. More>>