Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


New Contact Centre Operator Brings Jobs And Economic Growth


26 February 2013

New Contact Centre Operator Brings Jobs And Economic Growth To Wellington

For immediate release.

Wellington has scored an early year economic win with Contact Centres Australia (CAA) opening their first New Zealand contact centre in the CBD early in March.

The centre is forecast to create approximately 100 local jobs by July 2013 and the company anticipates they will be able to employ up to 200 staff from across the Wellington region within two year.

CCA is a well respected operator in the Australian market with a track-record as a good employer. They employ 550 staff in Sydney servicing a range of Australian public and private sector clients, with a focus on NGOs.

Contact Centres Australia, which will operate here as Contact Centres New Zealand Ltd, made the decision to locate in Wellington after several interactions with regional economic development agency, Grow Wellington.

Grow Wellington highlighted the region’s competitive advantages over other Australasian locations, a list which included its vibrant culture of collaboration, strong telecommunications infrastructure and high quality workforce.

“CCA dedicated many months to deciding the best option for opening our first New Zealand call centre. With the assistance of Grow Wellington we decided the capital was our preferred option,” says Benjamin Crabbe, Contact Centres New Zealand Director.

“We are looking forward to working with great staff from Wellington. We practice equal opportunities for all our staff and build teams with a diverse demographic. Our call centres are enjoyable places to work with a big emphasis on training and mentoring staff. With the help of our Wellingtonian people we will be building a call centre of excellence in the nation’s capital.”

Gerard Quinn, Grow Wellington CEO is very happy with the working relationship the Creative, Digital and Services team, led by team G.M Sven Pannell, has developed with Contact Centres Australia and Contact Centres New Zealand.

“Choosing Wellington over any other location in New Zealand proves the value proposition the region has for both front and back-office systems in the services sector” says Quinn.

“Communicating this along with Wellington’s strengths in innovation and design is a major priority for Grow Wellington. We’re delighted to see the business attraction work we are doing bearing fruit so early in the year.”


--


About Contact Centres New Zealand
Contact Centres New Zealand will begin to take and make calls on behalf Australian clients from March 2013. With 10 years’ experience in the Call Centre industry the three directors and shareholders intend to grow the business with New Zealand clients.

With humble beginnings servicing the Not For Profit industry the central message that CCNZ will bring to the Wellington market is that good customer service starts at home. CCNZ will be looking to hire great staff that thrive in a supportive environment. Our practices of delivering a diverse workforce into the Call Centre will create jobs for many in the Wellington area.

CCNZ will leverage a strong telephony platform currently being used in Australia. With support from some of the best IT managers in Sydney we will be offering a centre of excellence for New Zealand and Australian companies wanting to outsource their Call Centre requirements.

ENDS

www.growwellington.co.nz



© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Regulators: Govt To ‘Crowd-Source’ Regulatory Advice

A wide-ranging set of reforms is to be implemented to shake up the way New Zealand government agencies develop, write and implement regulations. More>>

ALSO:

Board Appointments: Some Minister Appoint Less The 3 In 10 Women

“It’s 2015 not 1915: Ministers who appoint less than 3 in 10 women to their boards must do better, they have no excuse but to do better,” said Dr Blue. More>>

Gordon Campbell: On The 1990s Retro Proposals For Our Health System

As we learned yesterday, the reviews propose that the democratically elected representation on DHBs should be reduced, such that community wishes will be able to be over-ridden by political appointees. In today’s revelations, the reviews also propose a return to the destructive competitive health model of the 1990s. More>>

ALSO:

Post-Cab Press Conference: Foreign Buyers Register, TPP And Serco

At a press conference today in Wellington, John Key discussed the foreign buyers register as well as the TPP and Serco. Key was questioned on whether a stamp tax might be used as a tool to deal with foreign buyers. More>>

ALSO:

Lyndon Hood Satire: Serco To Outsource Prison To Public Sector

In response to high-profile failings, multinational omnicorporation Serco will introduce public management in its prison system. Serco's New Zealand manager, speaking on condition of anonymity, has announced plans for managers from the Department of Corrections to run the Mt Eden Correctional Facility. More>>

National Party Conference: Plans To Nudge Immigrants Towards Regions

The Government will introduce a package of immigration measures aimed at improving the spread of workers, skills and investment across New Zealand, Immigration Minister Michael Woodhouse says. More>>

ALSO:

Corrections: Serco Relieved Of Control At Mt Eden Prison, Retains Contract

Multi-national private prison operator Serco has been forced to hand back control of Auckland's Mt Eden remand prison to the Department of Corrections, which has used a 'step-in' clause in its contract with Serco following a string of increasingly serious allegations about contraband, prisoner injuries and a death. More>>

ALSO:

Other Experiments: Failing Charter School Stays Open 'For Kids'

Education Minister Hekia Parata says she has given Te Pumanawa o te Wairua in Northland a chance to continue operating because of her concerns about finding other educational opportunities for its students. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news