Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


New Contact Centre Operator Brings Jobs And Economic Growth


26 February 2013

New Contact Centre Operator Brings Jobs And Economic Growth To Wellington

For immediate release.

Wellington has scored an early year economic win with Contact Centres Australia (CAA) opening their first New Zealand contact centre in the CBD early in March.

The centre is forecast to create approximately 100 local jobs by July 2013 and the company anticipates they will be able to employ up to 200 staff from across the Wellington region within two year.

CCA is a well respected operator in the Australian market with a track-record as a good employer. They employ 550 staff in Sydney servicing a range of Australian public and private sector clients, with a focus on NGOs.

Contact Centres Australia, which will operate here as Contact Centres New Zealand Ltd, made the decision to locate in Wellington after several interactions with regional economic development agency, Grow Wellington.

Grow Wellington highlighted the region’s competitive advantages over other Australasian locations, a list which included its vibrant culture of collaboration, strong telecommunications infrastructure and high quality workforce.

“CCA dedicated many months to deciding the best option for opening our first New Zealand call centre. With the assistance of Grow Wellington we decided the capital was our preferred option,” says Benjamin Crabbe, Contact Centres New Zealand Director.

“We are looking forward to working with great staff from Wellington. We practice equal opportunities for all our staff and build teams with a diverse demographic. Our call centres are enjoyable places to work with a big emphasis on training and mentoring staff. With the help of our Wellingtonian people we will be building a call centre of excellence in the nation’s capital.”

Gerard Quinn, Grow Wellington CEO is very happy with the working relationship the Creative, Digital and Services team, led by team G.M Sven Pannell, has developed with Contact Centres Australia and Contact Centres New Zealand.

“Choosing Wellington over any other location in New Zealand proves the value proposition the region has for both front and back-office systems in the services sector” says Quinn.

“Communicating this along with Wellington’s strengths in innovation and design is a major priority for Grow Wellington. We’re delighted to see the business attraction work we are doing bearing fruit so early in the year.”


--


About Contact Centres New Zealand
Contact Centres New Zealand will begin to take and make calls on behalf Australian clients from March 2013. With 10 years’ experience in the Call Centre industry the three directors and shareholders intend to grow the business with New Zealand clients.

With humble beginnings servicing the Not For Profit industry the central message that CCNZ will bring to the Wellington market is that good customer service starts at home. CCNZ will be looking to hire great staff that thrive in a supportive environment. Our practices of delivering a diverse workforce into the Call Centre will create jobs for many in the Wellington area.

CCNZ will leverage a strong telephony platform currently being used in Australia. With support from some of the best IT managers in Sydney we will be offering a centre of excellence for New Zealand and Australian companies wanting to outsource their Call Centre requirements.

ENDS

www.growwellington.co.nz



© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

  • Govt Probed Over Health & Safety
  • Questions and Answers 28-05-15
  • Week in Parliament 22-05-15
  • Saturday Sitting
  • House Rises At Midnight
  • Telco Levy Bill Passes
  • Telco Levy Bill Completes First Reading
  • Social Housing Bill Passes Under Urgency

  • Labour Party: McCully Doesn’t Deny Bribe In Saudi Sheep Scandal

    “In Parliament today I asked Murray McCully directly: Why is he the first Minister in history to back a multi-million dollar facilitation arrangement which in other jurisdictions is called a bribe? says Labour’s Export Growth and Trade spokesperson ... More>>

    ALSO:

    Welfare: Closure Of Relationships Aotearoa

    The Aotearoa New Zealand Association of Social Workers (ANZASW) Chief Executive Lucy Sandford-Reed is concerned about the closure of a national service which provides a wide range of services to rural and urban communities throughout New Zealand. More>>

    ALSO:

    TPPA: University Of Auckland Warns Of Negative TPP Impact

    The University of Auckland May 20, 2015 University of Auckland Warns of Negative TPP Impact With the Trans Pacific Partnership (TPP) negotiation drawing to a close, the University of Auckland has expressed serious concerns about its potential implications. ... More>>

    NZ Flag: Flag Referendum Gets Hit Hard In New Poll

    The latest Campbell Live text poll confirms it is time for the Prime Minister to listen to the public and shelve his flag referendum, says the New Zealand First Leader Rt Hon Winston Peters. More>>

    Gordon Campbell: The Government’s Belated Moves On Property Speculation

    Is it a property tax on capital gains or a capital gains tax on property? The Jesuitical distinctions in the government’s spin about its latest moves on property speculators are all about whether the government can claim that it jumped, or confess that it ... More>>

    Grant Robertson:
    Key Can’t Just Be Prime Minister For Parnell

    John Key must show New Zealanders in next week’s Budget that he is more than the Prime Minister for Parnell, and is also the Prime Minister for Pine Hill, Putararu and Palmerston North, Labour’s Finance spokesperson Grant Robertson says. In a ... More>>


    Labour Party: More Regional Jobs Go In Corrections Reshape

    News that 194 Corrections staff are to lose their jobs will have ramifications not only for them and their families but for the wider community, Labour’s Corrections spokesperson Kelvin Davis says. Prison units at Waikeria, Tongariro and Rimutaka ... More>>

    ALSO:

  • NZ First - Prison Job Losses to Send Money Offshore
  • TPPA: ‘Team Obama’ Regroups On Fast Track, Still Not Deliverable

    ‘After yesterday’s stinging and unexpected defeat for the Obama administration’s attempt to advance Fast Track legislation in the US Senate, Senate leaders have worked up a compromise they think will get them past this blockage’, according to Auckland ... More>>

    NZ Government: 5,500 More Doctors And Nurses In Our Hospitals

    Health Minister Jonathan Coleman says a record number of doctors and nurses are working in District Health Boards across the country. More>>

    Controller and Auditor General: Katherine Rich Conflict of Interest Decision

    We are writing to you about a matter that has been raised with us by members of the public. More>>

    ALSO:

    Budget 2015: Andrew Little On The 2015 Budget

    Speaking to the Chamber of Commerce, the Labour opposition leader attacked the government’s approach to economic issues facing New Zealand. He said they have been “more than reckless in their complacency” and “the next week’s budget will do nothing ... More>>

    Defence Force: NZDF Building Partner Capacity Mission Personnel In Iraq

    NZDF Building Partner Capacity Mission Personnel in Iraq The New Zealand Defence Force Building Partner Capacity training mission contingent is in place at Taji Military Complex in Iraq. The Chief of Defence Force Lieutenant General Tim Keating says the ... More>>

    PM Press Conference: ACC Levy Cuts Announced

    In a press conference this afternoon in Wellington, ACC Minister Nikki Kaye proposed $500 million worth of ACC levy cuts. More>>

    Quakes: New Process For Red Zone Crown Offers

    Canterbury Earthquake Recovery Minister Gerry Brownlee has announced a process to give everyone a say on the Crown offers to owners of vacant, commercial/industrial and uninsured properties in the Residential Red Zone. More>>

    ALSO:

    Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
     
    Regional
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news