Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


New Contact Centre Operator Brings Jobs And Economic Growth


26 February 2013

New Contact Centre Operator Brings Jobs And Economic Growth To Wellington

For immediate release.

Wellington has scored an early year economic win with Contact Centres Australia (CAA) opening their first New Zealand contact centre in the CBD early in March.

The centre is forecast to create approximately 100 local jobs by July 2013 and the company anticipates they will be able to employ up to 200 staff from across the Wellington region within two year.

CCA is a well respected operator in the Australian market with a track-record as a good employer. They employ 550 staff in Sydney servicing a range of Australian public and private sector clients, with a focus on NGOs.

Contact Centres Australia, which will operate here as Contact Centres New Zealand Ltd, made the decision to locate in Wellington after several interactions with regional economic development agency, Grow Wellington.

Grow Wellington highlighted the region’s competitive advantages over other Australasian locations, a list which included its vibrant culture of collaboration, strong telecommunications infrastructure and high quality workforce.

“CCA dedicated many months to deciding the best option for opening our first New Zealand call centre. With the assistance of Grow Wellington we decided the capital was our preferred option,” says Benjamin Crabbe, Contact Centres New Zealand Director.

“We are looking forward to working with great staff from Wellington. We practice equal opportunities for all our staff and build teams with a diverse demographic. Our call centres are enjoyable places to work with a big emphasis on training and mentoring staff. With the help of our Wellingtonian people we will be building a call centre of excellence in the nation’s capital.”

Gerard Quinn, Grow Wellington CEO is very happy with the working relationship the Creative, Digital and Services team, led by team G.M Sven Pannell, has developed with Contact Centres Australia and Contact Centres New Zealand.

“Choosing Wellington over any other location in New Zealand proves the value proposition the region has for both front and back-office systems in the services sector” says Quinn.

“Communicating this along with Wellington’s strengths in innovation and design is a major priority for Grow Wellington. We’re delighted to see the business attraction work we are doing bearing fruit so early in the year.”


--


About Contact Centres New Zealand
Contact Centres New Zealand will begin to take and make calls on behalf Australian clients from March 2013. With 10 years’ experience in the Call Centre industry the three directors and shareholders intend to grow the business with New Zealand clients.

With humble beginnings servicing the Not For Profit industry the central message that CCNZ will bring to the Wellington market is that good customer service starts at home. CCNZ will be looking to hire great staff that thrive in a supportive environment. Our practices of delivering a diverse workforce into the Call Centre will create jobs for many in the Wellington area.

CCNZ will leverage a strong telephony platform currently being used in Australia. With support from some of the best IT managers in Sydney we will be offering a centre of excellence for New Zealand and Australian companies wanting to outsource their Call Centre requirements.

ENDS

www.growwellington.co.nz



© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On The Pakistan Schoolchildren Killings

The slaughter of the children in Pakistan is incomprehensibly awful. On the side, it has thrown a spotlight onto something that’s become a pop cultural meme. Fans of the Homeland TV series will be well aware of the collusion between sections of the Pakistan military/security establishment on one hand and sections of the Taliban of the other…

Reportedly, it was the breakdown of the relationship between the Pakistan Taliban and the Pakistan military – which for the first time, began bombing Taliban enclaves in the Tribal Federated Areas earlier this year – that led to this revenge attack on the school, which is attended by the children of the military. More>>

 

Parliament Adjourns:

Police: Phillip Smith Investigation Passport Charge

A 25 year-old man will appear in the Whanganui District Court today charged with the Passports Act offence of False Representations. The charges were laid on December 9 by the Auckland-based Phillip Smith investigation... More>>

Intelligence: Inspector-General Accepts Apology For Leak Of Report

The Inspector-General of Intelligence and Security, Cheryl Gwyn, has accepted an unreserved apology from Hon Phil Goff MP for disclosing some of the contents of her recent Report into the Release of Information by the NZSIS in July and August 2011 to media prior to its publication. The Inspector-General will not take the matter any further. More>>

ALSO:

Drink: Alcohol Advertising Report Released

The report of the Ministerial Forum on Alcohol Advertising and Sponsorship has been released today, with Ministers noting that further work will be required on the feasibility and impact of the proposals. More>>

ALSO:

Other Report:

Leaked Cabinet Papers: Treasury Calls For Health Cuts

Leaked Cabinet papers that show that Government has been advised to cut the health budget by around $200 million is ringing alarm bells throughout the nursing and midwifery community. More>>

ALSO:

Maori Party: Tribunal Report Confirms Iwi Ownership Of Lake Waikaremoana

“We are pleased for the claimants that eight years after the hearing began on Lake Waikaremoana they have some closure,” says Māori Party Co-leader Te Ururoa Flavell. “Most importantly, the report confirms freshwater is a taonga and identifies the ownership rights of Tūhoe, Ngāti Ruapani, Ngāti Kahungunu, and Ngāi Tamaterangi to the lake bed.” More>>

ALSO:

Climate Performance Report - Not Achieved: NZ Government Part Of Global Climate Problem

The New Zealand Government’s position on climate change is part of the global problem that we need to overcome if we are to avoid catastrophic climate change, the Green Party said. More>>

ALSO:

NSW Police Statement: Three Dead Following Martin Place Siege

About 2.10am (Tuesday 16 December), a confrontation occurred between police and a man who had taken a number of people hostage inside a café on Martin Place. Shots were fired during the confrontation. As a result, the 50-year-old man was pronounced dead after being taken to hospital. Another man, aged 34, and a woman, aged 38, were pronounced dead after being taken to hospital. More>>

ALSO:

Gordon Campbell: On The Sydney Siege (And DHB Budget Cuts)
Whenever the authorities bring a siege situation to an end, there will be criticism if – as has happened in Sydney – any hostages are seriously hurt, or killed... In the Sydney Morning Herald this morning, columnist Peter Hartcher raises a different point – that the initial public response had been noticeably different to the agitated reactions of politicians and the media. More>>

ALSO:

Gordon Campbell: On Income Inequality, And Yo Ho Ho Christmas Songs

As 2014 grinds to a close, we probably didn’t need one more reminder of this government’s ability to stare reality in the face and declare black to be a very fine shade of white... Yet on Wednesday, there was Finance Minister Bill English trying to tell RNZ that the OECD was (a) wrong (b) using old data and (c) somehow anti-growth and in any case (d) New Zealand allegedly already had a strongly re-distributive tax system... More>>

Werewolf: Public Health - The Silent Crisis

Gordon Campbell: New Zealand’s public health system has been in crisis for so long that its failings – and deteriorating performance vis a vis other developed countries – now tend to be treated as its normal mode of being. More>>

ALSO:

Parliament Today: House Adjourns For Summer

Parliament has risen for the summer break with the Adjournment Motion agreed just after 5pm on Wednesday. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news