Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Police Emergency Communication Centres to receive new staff

Police Emergency Communication Centres to receive new staff

Wednesday, 23 October 2013 - 3:28pm

National News

Deputy Commissioner: Operations Mike Bush today announced the equivalent of 18 full-time equivalent additional staff would be hired to bolster the workforce ahead of the busy summer period.

The reasons given for the increase in the demand over summer include more daylight hours, more traffic on the road, more alcohol consumption and extreme weather events, along with a steadily increasing demand for Police assistance with social issues in their communities.

“We know the pressure starts to come on in August, September and October. Our analysis indicated that demand increases further over the summer period, and we want to meet demands.” Mr Bush said.

Adding to the increased demands on Communications Centre staff has been the introduction of the Crime Reporting Line, service by Communication Centres. The initiative, designed to help process crime reporting such as burglaries and thefts, has been an outstanding success, operating at a significantly higher rate than planned - freeing time up frontline staff to be where they are most needed, but resulting in more pressure on Communication Centres.

"The ultimate goal is to meet higher expected call demands using a range of approaches" said Mr Bush, including looking at better management of *555 calls to ensure that only the calls requiring Communications Centre attention are directed there, and a new workforce management tool introduced earlier this year.

"The workforce management tool has given us the opportunity to become more effective in how we roster to meet demand, and at the same time provide more flexibility for staff.

"It's a more effective way of managing our people; delivering a better match between real-time demand and available staff.

"It will also create a fairer working environment so people aren't working the high demand periods all the time. Ultimately, these changes result in a healthier workforce and better service to victims of crime."

Mr Bush said this renewed focus on service to victims was supported by feedback from the public, with recent external survey results from the quarter ending in September rating overall satisfaction with staff at 91% (up 7% from this time last year), and overall quality of service delivery up 5% to 89%.

The new staff will commence training on 4 November.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Open Source // Open Society - Full Coverage

Gordon Campbell:
On The Reserve Bank And Auckland Housing

The ‘crisis – what crisis?’ response by the government to the Auckland housing price bubble is no longer acceptable.

So says Reserve Bank governor Grant Spencer – who used unusually frank language in his speech and subsequent interviews yesterday to call for a capital gains tax, and to generally chastise central and local government for their inaction on a threat to the country’s economic health and financial stability.

That threat has been real for some time. The housing price bubble has already created a currency bubble... Undaunted, the government keeps calling this situation a success story. More>>

 

PARLIAMENT TODAY:

Bangladesh: GCSB Dragging NZ Into Human Rights Abuses

The New Zealand government should stop providing intelligence assistance to Bangladeshi security agencies that are known to systematically engage in human rights abuses, said the Green Party today. More>>

ALSO:

Troops Heading To Iraq: Government Must Come Clean On Deployment

New Zealanders deserve more than to hear about their troops’ deployment overseas from Australian media, Opposition Leader Andrew Little says. “News from Australia that Kiwi troops are on their way to Iraq this week is another example of the culture of secrecy and unknown protections around the deployment.” More>>

ALSO:

Image: Strikers And Protestors Join Outside McDonald's

A group of protestors took to McDonald’s Manners St today as a part of the international fast food workers day of action to end zero hour contracts. More>>

ALSO:

Greens: Special Education Funds Not Spent

More than $32 million of funding for children with special needs has not been spent by the Government, despite families of children with special needs complaining for years that they’ve been denied the support they deserve. More>>

ALSO:

John Key: Pre-Budget Speech To Business NZ

So this Government will remain relentlessly focused on improving the competitiveness of our economy... We will continue to give businesses a platform to invest, grow and create jobs in the knowledge they will be backed by a clear and consistent government policy programme. More>>

ALSO:

Multimedia: Andrew Little’s Response To John Key’s Pre-Budget Address

Labour Party leader Andrew Little spoke today on John Key’s pre-budget address this afternoon in Wellington. Little said National has had seven years to achieve a surplus and Kiwis have “fufilled their end of the bargain.” More>>

Surplus Baggage: Key Backs Off ‘Artificial Target’

John Key’s attempt to redefine his cornerstone promise of two election campaigns as an artificial target suggests his other promises are works of fiction, says Labour’s Finance spokesperson Grant Robertson. More>>

ALSO:

Gordon Campbell: On UE Pass Rates And University Dropout Rates

Houston, there is clearly a problem with (a) the plunge in pass rates for University Entrance qualifications, which has been especially steep among Maori students and also a problem with (b) the failure rates for Maori students among those who reach university... Unfortunately the two problems seem related. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
More RSS  RSS
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news