Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Police Emergency Communication Centres to receive new staff

Police Emergency Communication Centres to receive new staff

Wednesday, 23 October 2013 - 3:28pm

National News

Deputy Commissioner: Operations Mike Bush today announced the equivalent of 18 full-time equivalent additional staff would be hired to bolster the workforce ahead of the busy summer period.

The reasons given for the increase in the demand over summer include more daylight hours, more traffic on the road, more alcohol consumption and extreme weather events, along with a steadily increasing demand for Police assistance with social issues in their communities.

“We know the pressure starts to come on in August, September and October. Our analysis indicated that demand increases further over the summer period, and we want to meet demands.” Mr Bush said.

Adding to the increased demands on Communications Centre staff has been the introduction of the Crime Reporting Line, service by Communication Centres. The initiative, designed to help process crime reporting such as burglaries and thefts, has been an outstanding success, operating at a significantly higher rate than planned - freeing time up frontline staff to be where they are most needed, but resulting in more pressure on Communication Centres.

"The ultimate goal is to meet higher expected call demands using a range of approaches" said Mr Bush, including looking at better management of *555 calls to ensure that only the calls requiring Communications Centre attention are directed there, and a new workforce management tool introduced earlier this year.

"The workforce management tool has given us the opportunity to become more effective in how we roster to meet demand, and at the same time provide more flexibility for staff.

"It's a more effective way of managing our people; delivering a better match between real-time demand and available staff.

"It will also create a fairer working environment so people aren't working the high demand periods all the time. Ultimately, these changes result in a healthier workforce and better service to victims of crime."

Mr Bush said this renewed focus on service to victims was supported by feedback from the public, with recent external survey results from the quarter ending in September rating overall satisfaction with staff at 91% (up 7% from this time last year), and overall quality of service delivery up 5% to 89%.

The new staff will commence training on 4 November.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines



Relevant Consents Gained: Government Unveils RMA Reform Package

The government has formally hauled down the flag on its attempts to alter the balance of environmental and economic priorities in the Resource Management Act, unveiling a 180-page Resource Legislation Amendment Bill containing reforms that have been largely endorsed by most political parties. More>>


Closing Schools And Such: Interim Redcliffs Decision Announced

“While the school’s board has argued that circumstances that could give rise to potential disruption are extremely unlikely, advice from technical experts has shown these concerns cannot be ruled out." More>>


Jane Kelsey: High Court Can’t Make Groser Provide TPPA Information Faster

‘This week we went back to court to challenge Trade Minister Groser’s stalling tactics over the release of information on the Trans-Pacific Partnership Agreement negotiations, following a High Court order that he reconsider the Official Information Act request I made last January’, said University of Auckland law professor Jane Kelsey, first applicant in the case. More>>

Werewolf 58: No Climate For Change

The last time the global community tried to take collective action on climate change the world’s leaders finally came to agree that every not-too-onerous effort should be made to hold global warming to 2°C above the pre-industrial average. At Paris, all 150 participant countries nations will have put forward their pledges... On the information available, New Zealand's is the second weakest contribution of any nation in the developed world. More>>


Lambton Quay Shutdown: Object Was Made To Look Like Bomb

Police cordoned off part of Lambton Quay Wednesday afternoon, saying that a suspicious package had been found. Buildings were evacuated and buses were detoured. The army’s explosive ordnance disposal unit was brought to the Quay. More>>


Public Sector Still Shrinking: Record Low Number Of 'Backroom Bureaucrats'

Ongoing restraint in the public sector and a focus on better frontline services has seen a further reduction in the number of core Government employees, State Services Minister Paula Bennett says. More>>


Disobeying The Law: Police Censorship Of Crime Research “An Outrage”

The Green Party is calling on Police Minister Michael Woodhouse to ensure Police scrap controversial contracts that place onerous restrictions on academic researchers’ access to Police data, the Green Party says. More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news