Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Police Emergency Communication Centres to receive new staff

Police Emergency Communication Centres to receive new staff

Wednesday, 23 October 2013 - 3:28pm

National News

Deputy Commissioner: Operations Mike Bush today announced the equivalent of 18 full-time equivalent additional staff would be hired to bolster the workforce ahead of the busy summer period.

The reasons given for the increase in the demand over summer include more daylight hours, more traffic on the road, more alcohol consumption and extreme weather events, along with a steadily increasing demand for Police assistance with social issues in their communities.

“We know the pressure starts to come on in August, September and October. Our analysis indicated that demand increases further over the summer period, and we want to meet demands.” Mr Bush said.

Adding to the increased demands on Communications Centre staff has been the introduction of the Crime Reporting Line, service by Communication Centres. The initiative, designed to help process crime reporting such as burglaries and thefts, has been an outstanding success, operating at a significantly higher rate than planned - freeing time up frontline staff to be where they are most needed, but resulting in more pressure on Communication Centres.

"The ultimate goal is to meet higher expected call demands using a range of approaches" said Mr Bush, including looking at better management of *555 calls to ensure that only the calls requiring Communications Centre attention are directed there, and a new workforce management tool introduced earlier this year.

"The workforce management tool has given us the opportunity to become more effective in how we roster to meet demand, and at the same time provide more flexibility for staff.

"It's a more effective way of managing our people; delivering a better match between real-time demand and available staff.

"It will also create a fairer working environment so people aren't working the high demand periods all the time. Ultimately, these changes result in a healthier workforce and better service to victims of crime."

Mr Bush said this renewed focus on service to victims was supported by feedback from the public, with recent external survey results from the quarter ending in September rating overall satisfaction with staff at 91% (up 7% from this time last year), and overall quality of service delivery up 5% to 89%.

The new staff will commence training on 4 November.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

False Electoral Return: John Banks Sentenced To Community Detention, Community Work

“The conviction of John Banks today is another sad chapter for John Banks and the ACT Party”, says Labour candidate for Epsom Michael Wood.

“Mr Banks was found guilty of electoral fraud in June. Regardless of what sentence is handed down, his reputation is in tatters. Sentencing is a matter for the court, and publicly deriding him further brings little benefit.”

“With the conviction confirmed, it is time for the ACT Party to step up to the mark and apologise to the people of Epsom. Mr Banks has suffered the consequences of his actions, but so far the ACT Party has gotten off scott-free” More>>

 

Parliament Today:

Gordon Campbell: On The Rise Of ISIS And Labour

While global attention got distracted by the fate of MH17 and the atrocities in Gaza, the world’s other mega ‘bad news’ story – the rise of ISIS-led fundamentalism in Iraq – has reached a tipping point. More>>

ALSO:

Rebuild: Christchurch City Council Releases Milestone Report

The Cameron Partners report says the Council may need to find an additional $783 million to $883 million by 2019... Options Cameron Partners proposed include increasing rates, borrowing more, maximising insurance payments, and freeing up capital from its commercial assets. More>>

ALSO:

Parliament Today: Parliament Adjourns

The 50th Parliament has adjourned for the final time. After the completion of the adjournment debate, MPs left for the campaign trail with Parliament to be dissolved on August 14 ahead of the September 20 election. More>>

ALSO:

Novopayout: Government-Owned Company To Take Over School Payroll

After lengthy negotiations, the Ministry of Education and the existing school payroll provider, Talent2, have settled both on the amounts payable by Talent2 towards the costs of remediating the Novopay service and a new operating model for the school payroll system. More>>

ALSO:

Employment: Labour Will Raise Minimum Wage, Restore Work Rights

A Labour government will raise the minimum wage $2 an hour to $16.25 and restore work rights to ensure the benefits of economic growth are shared fairly by all New Zealanders, Labour Leader David Cunliffe says. More>>

ALSO:

Police: Crewe File Review Released

No new evidence has come to light implicating any specific person as being responsible for the murders of Jeannette and Harvey Crewe... The review identifies there is a distinct possibility that Exhibit 350 (the brass .22 cartridge case) may be fabricated evidence, and that if this is the case, that a member of Police would have been responsible. More>>

ALSO:

Werewolf Issue #49: Gordon Campbell Interviews Laila Harre

For 25 years, Labour and National have been in virtual agreement about the basics of economic policy, and differed mainly on how to go about managing its social consequences. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news