Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Police Emergency Communication Centres to receive new staff

Police Emergency Communication Centres to receive new staff

Wednesday, 23 October 2013 - 3:28pm

National News

Deputy Commissioner: Operations Mike Bush today announced the equivalent of 18 full-time equivalent additional staff would be hired to bolster the workforce ahead of the busy summer period.

The reasons given for the increase in the demand over summer include more daylight hours, more traffic on the road, more alcohol consumption and extreme weather events, along with a steadily increasing demand for Police assistance with social issues in their communities.

“We know the pressure starts to come on in August, September and October. Our analysis indicated that demand increases further over the summer period, and we want to meet demands.” Mr Bush said.

Adding to the increased demands on Communications Centre staff has been the introduction of the Crime Reporting Line, service by Communication Centres. The initiative, designed to help process crime reporting such as burglaries and thefts, has been an outstanding success, operating at a significantly higher rate than planned - freeing time up frontline staff to be where they are most needed, but resulting in more pressure on Communication Centres.

"The ultimate goal is to meet higher expected call demands using a range of approaches" said Mr Bush, including looking at better management of *555 calls to ensure that only the calls requiring Communications Centre attention are directed there, and a new workforce management tool introduced earlier this year.

"The workforce management tool has given us the opportunity to become more effective in how we roster to meet demand, and at the same time provide more flexibility for staff.

"It's a more effective way of managing our people; delivering a better match between real-time demand and available staff.

"It will also create a fairer working environment so people aren't working the high demand periods all the time. Ultimately, these changes result in a healthier workforce and better service to victims of crime."

Mr Bush said this renewed focus on service to victims was supported by feedback from the public, with recent external survey results from the quarter ending in September rating overall satisfaction with staff at 91% (up 7% from this time last year), and overall quality of service delivery up 5% to 89%.

The new staff will commence training on 4 November.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Greens: Russel Norman To Stand Down As Co-Leader

Green Party Co-leader Dr Russel Norman has announced today that he will stand down as leader at the party’s Annual General Meeting in May. Dr Norman will remain as Co-leader and retain his finance and climate change portfolios until the AGM.

“After nearly a decade as Co-leader, now is a good time to find a new challenge for myself, and to spend more time with my family” said Dr Norman.

“This is my ninth year as Co-leader and I think it’s time for a change. Now is a good time for new leadership for the Party. My replacement will start from a strengthened base and will have a full parliamentary term to establish himself in the role and take the Greens into government in 2017." More>>

 

Gordon Campbell: On The Eleanor Catton Rumpus

If anyone was in doubt about the accuracy of the comments made in India by Eleanor Catton, the reaction from some quarters here at home has gone a long way to proving her point… More>>

ALSO:

More Rent Assistance, Less State-Owned Housing: John Key Speech - Next Steps In Social Housing

"We are going to ensure that more people get into social housing over the next three years, whether that is run by Housing New Zealand or a community provider. The social housing budget provides for around 62,000 income-related rent subsidies a year. We are committed to increasing that to around 65,000 subsidies by 2017/18, which will cost an extra $40 million a year." More>>

ALSO:

The Future Of Work: Andrew Little - State Of The Nation 2015

In 2005 when I led the EPMU we worked together with Air New Zealand to find a way to keep engineering jobs that were heading overseas. A lot of these workers were people I’d known for years and they were facing not just losing their jobs but not being able to find the kind of work they do without going overseas. A lot of people were facing personal and financial upheaval.... More>>

ALSO:

Gordon Campbell: On The Sabin Case, The Pressures On Greece And (Songs About) Coyotes

Mike Sabin is a National MP, and the current chairman of Parliament’s law and order committee. Yet reportedly, he is being investigated by the Police over an assault complaint... However, the PM will not comment on any aspect of the story. More>>

ALSO:

Houses, ISIS, King (& Catton): PM Post-Cabinet Press Conference

The Prime Minister met with reporters to discuss: • Social housing, the Auckland housing market • The prospect of joining international forces to combat ISIS • David Bain’s compensation • The lowering of the flag for the King of Saudi Arabia's death ... More>>

ALSO:

Gordon Campbell: On Tomorrow’s Speeches By John Key And Andrew Little

The Key government has already kicked off the political year on a stridently ideological note, with Environment Minister Nick Smith choosing to lay all manner of sins at the door of the RMA. Tomorrow, the government will wheeling out its best salesman – Prime Minister John Key – to sell its plans for state housing… . More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news