19 November 2013

AT HOP roll-out passes halfway point

Auckland Transport is just over halfway through the roll-out of its new integrated public transport card, AT HOP.

Just under 150,000 AT HOP cards are being used by customers, accounting for approximately 77 per cent of all trips on those parts of the network which are live.

In the past month there have been more than 1.2 million AT HOP transactions across bus, ferry and train (an average of 41,348 transactions per day).

Auckland Transport’s Chief Operating Officer, Greg Edmonds, says the roll-out is progressing according to plan but acknowledges some customers may have experienced some technical issues which are inevitable with a project of this scale and complexity.

“We are building a world-class system from scratch and when you are relying on technology unfortunately there may be problems along the way. We would like to thank our customers for their patience and support as we move to full implementation.”

Meanwhile, the roll-out continues on the bus network. AT HOP can now be used on LINK (City, Inner and Outer) buses and some Metrolink buses. Remaining Metrolink buses are planned to launch AT HOP on 24 November 2013.

To assist our customers Auckland Transport has ambassadors on buses and at stops.

Anyone with questions about AT HOP can call Auckland Transport on 09-3664467 or go to: www.ATHOP.co.nz

www.aucklandtransport.govt.nz

ENDS

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