Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Thousands of claims completed - Southern Response

Thousands of claims completed - Southern Response

We have completed 2,783 overcap claims and are working on another 3,181; cash settlements in progress, repairs and rebuild in design or under construction. We always look at complaints and issues raised with us, and the vast majority of claims are being managed through the system.

If anyone feels their case is not being resolved properly through dealing with us, we have been working hard to provide our customers with dispute resolution services, representation through services like the Residential Advisory Service, which we support as an independent support service, and the Insurance and Savings Ombudsman’s scheme determination to which Southern Response is bound, but not the customer. Both services are free to the customer and we have also arranged for them to be able to retain any alternative dispute resolution services that they may be pursuing. So, there is no down-side for the customers.

We weren’t invited to the protest gathering and can’t speculate on the content.
We are very keen to ensure that our customers and their representatives understand our motives and approach and have offered the leaders of the group meeting this evening the opportunity on a number of occasions to inspect our operations, rather than the potential of proceeding on misinformation, which would have been a risk at this evening’s meeting. To date, they have not taken us up on this offer.

We have responded to the 110 protesters that came in 2013, and those that are our customers are: moving forward: a number of internal policy changes; awaiting further engineer reports; or we’ve made the best offer we can and require them to make concessions. Some weren’t our customers and some continue to have unacceptable demands.

ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

TV3 Video: Key 'Genuinely Couldn't Recall' Texts
Reaction: Greens | More

Gordon Campbell: On Government Arrogance

Right now, National is ramming anti-terrorism measures through Parliament. This legislation will grant the SIS the power to carry out 48 hour bouts of surveillance on anyone without a warrant, and will bestow on government the power to unilaterally revoke anyone’s passports and thus deny them the freedom to travel.

Ludicrously, the public has been given exactly one day to make submissions on these major infringements of their civil liberties. Despite Finlayson’s misleading signals on RNZ that these are only stopgaps until next year’s full review of our security laws, the measures in question will not, in fact, expire until 2018.

Why the insane rush? Good question. More>>

 
 

Parliament Today:

Key Texts With Whale Oil Released: PM Can’t Be Trusted Over Dirty Politics Defence - Greens

John Key’s answers to questions about dirty politics can’t be trusted, after he was forced to admit that he had misled journalists and Parliament about contact with attack blogger Cameron Slater, said the Green Party today.. More>>

ALSO:

Temporary Release Crackdown Continues: Corrections Review Of Phillip Smith Case

“The review by Corrections’ Chief Custodial Officer reveals that the plan for Smith’s series of temporary releases was overly ambitious and misinformed. He’s a highly manipulative and deceptive person who although technically eligible, should not have been considered for temporary release." More>>

ALSO:

White Ribbon Day: Govt Resumes Sexual Violence Trial Proceedings Work

Justice Minister Amy Adams has asked the Law Commission to resume work on proposals for better supporting victims of sexual violence through the criminal process. The Law Commission will revisit its previous work on alternative pre-trial and trial processes to identify options for improving complainants’ experience in court. More>>

ALSO:

"New Faces, Wise Heads": Andrew Little Announces New Labour Line Up

Labour Leader Andrew Little today announced a bold new caucus line up which brings forward new talent and draws on the party’s depth of experience. More>>

ALSO:

Gordon Campbell: On Rick Ellis As Te Papa’s New CEO

The recent appointment of former TVNZ boss Rick Ellis to head Te Papa has copped a fair bit of criticism. Much of it has been inspired by the suspicion that Ellis has been hired to pursue the same purely commercial goals as he did at TVNZ, while similarly neglecting the serious cultural side of his mandate. More>>

Passport Cancellation, Surveillance: Draft 'Foreign Fighters Legislation' Released

The final draft of the Countering Terrorist Fighters Legislation Bill contains proposals previously announced by Mr Key in a major national security speech earlier this month. More>>

ALSO:

Related

Joint Statement: Establishment Of NZ-China Strategic Partnership

At the invitation of Governor-General Lt Gen The Rt Hon Sir Jerry Mateparae and Prime Minister The Rt Hon John Key of New Zealand, President Xi Jinping of the People’s Republic of China made a state visit to New Zealand from 19 to 21 November 2014... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news