Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Thousands of claims completed - Southern Response

Thousands of claims completed - Southern Response

We have completed 2,783 overcap claims and are working on another 3,181; cash settlements in progress, repairs and rebuild in design or under construction. We always look at complaints and issues raised with us, and the vast majority of claims are being managed through the system.

If anyone feels their case is not being resolved properly through dealing with us, we have been working hard to provide our customers with dispute resolution services, representation through services like the Residential Advisory Service, which we support as an independent support service, and the Insurance and Savings Ombudsman’s scheme determination to which Southern Response is bound, but not the customer. Both services are free to the customer and we have also arranged for them to be able to retain any alternative dispute resolution services that they may be pursuing. So, there is no down-side for the customers.

We weren’t invited to the protest gathering and can’t speculate on the content.
We are very keen to ensure that our customers and their representatives understand our motives and approach and have offered the leaders of the group meeting this evening the opportunity on a number of occasions to inspect our operations, rather than the potential of proceeding on misinformation, which would have been a risk at this evening’s meeting. To date, they have not taken us up on this offer.

We have responded to the 110 protesters that came in 2013, and those that are our customers are: moving forward: a number of internal policy changes; awaiting further engineer reports; or we’ve made the best offer we can and require them to make concessions. Some weren’t our customers and some continue to have unacceptable demands.

ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Transport Report: LGNZ Calls For Proactive Approach To Mobilise Regions

LGNZ has today released Mobilising the Regions, its major transport study, which highlights the economic and social impact of strategic transport decisions nationally and in the regions, and the direct link between regional development, national prosperity, social well-being and cohesiveness. More>>

ALSO:

Transport: New Rules Bring Double-Deckers To Our Cities

New rules that allow buses, including double-deckers, to carry more people will ramp up the public transport offering in our cities, Transport Minister Simon Bridges and Associate Transport Minister Craig Foss say. More>>

ALSO:

Cycling:


Images & Video: Four Alternative Flags For Referendum

Flag Consideration Panel chair, Professor John Burrows, said the Panel’s decision had been guided first and foremost by the results of its engagement programme across a range of communities where thousands of Kiwis shared what was special about New Zealand, as well as the Panel’s own selection criteria. More>>

ALSO:

Labour: New Figures Show Speculators Rampant

New figures released by the Reserve Bank show there’s been an explosion in mortgage lending with most of the growth going to property investors, Labour’s Housing spokesperson Phil Twyford says. More>>

ALSO:

False Official Information Response: English's Apology Accepted

Finance Minister Bill English is being thanked for his apology to New Zealand First Leader and Member of Parliament for Northland Rt Hon Winston Peters... Mr English says his staff and the Treasury have searched again, and they found the document that they denied having. More>>

ALSO:

Midwives On Pay Equity: Historic Bill Of Rights Case For High Court

“We have been left with no choice.” That from Karen Guilliland, the Chief Executive of the New Zealand College of Midwives, as the organisation prepares to file a pay parity discrimination case on the basis of gender under the NZ Bill of Rights Act in the High Court. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news