Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Thousands of claims completed - Southern Response

Thousands of claims completed - Southern Response

We have completed 2,783 overcap claims and are working on another 3,181; cash settlements in progress, repairs and rebuild in design or under construction. We always look at complaints and issues raised with us, and the vast majority of claims are being managed through the system.

If anyone feels their case is not being resolved properly through dealing with us, we have been working hard to provide our customers with dispute resolution services, representation through services like the Residential Advisory Service, which we support as an independent support service, and the Insurance and Savings Ombudsman’s scheme determination to which Southern Response is bound, but not the customer. Both services are free to the customer and we have also arranged for them to be able to retain any alternative dispute resolution services that they may be pursuing. So, there is no down-side for the customers.

We weren’t invited to the protest gathering and can’t speculate on the content.
We are very keen to ensure that our customers and their representatives understand our motives and approach and have offered the leaders of the group meeting this evening the opportunity on a number of occasions to inspect our operations, rather than the potential of proceeding on misinformation, which would have been a risk at this evening’s meeting. To date, they have not taken us up on this offer.

We have responded to the 110 protesters that came in 2013, and those that are our customers are: moving forward: a number of internal policy changes; awaiting further engineer reports; or we’ve made the best offer we can and require them to make concessions. Some weren’t our customers and some continue to have unacceptable demands.

ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

False Electoral Return: John Banks Sentenced To Community Detention, Community Work

“The conviction of John Banks today is another sad chapter for John Banks and the ACT Party”, says Labour candidate for Epsom Michael Wood.

“Mr Banks was found guilty of electoral fraud in June. Regardless of what sentence is handed down, his reputation is in tatters. Sentencing is a matter for the court, and publicly deriding him further brings little benefit.”

“With the conviction confirmed, it is time for the ACT Party to step up to the mark and apologise to the people of Epsom. Mr Banks has suffered the consequences of his actions, but so far the ACT Party has gotten off scott-free” More>>

 

Parliament Today:

Gordon Campbell: On The Rise Of ISIS And Labour

While global attention got distracted by the fate of MH17 and the atrocities in Gaza, the world’s other mega ‘bad news’ story – the rise of ISIS-led fundamentalism in Iraq – has reached a tipping point. More>>

ALSO:

Rebuild: Christchurch City Council Releases Milestone Report

The Cameron Partners report says the Council may need to find an additional $783 million to $883 million by 2019... Options Cameron Partners proposed include increasing rates, borrowing more, maximising insurance payments, and freeing up capital from its commercial assets. More>>

ALSO:

Parliament Today: Parliament Adjourns

The 50th Parliament has adjourned for the final time. After the completion of the adjournment debate, MPs left for the campaign trail with Parliament to be dissolved on August 14 ahead of the September 20 election. More>>

ALSO:

Novopayout: Government-Owned Company To Take Over School Payroll

After lengthy negotiations, the Ministry of Education and the existing school payroll provider, Talent2, have settled both on the amounts payable by Talent2 towards the costs of remediating the Novopay service and a new operating model for the school payroll system. More>>

ALSO:

Employment: Labour Will Raise Minimum Wage, Restore Work Rights

A Labour government will raise the minimum wage $2 an hour to $16.25 and restore work rights to ensure the benefits of economic growth are shared fairly by all New Zealanders, Labour Leader David Cunliffe says. More>>

ALSO:

Police: Crewe File Review Released

No new evidence has come to light implicating any specific person as being responsible for the murders of Jeannette and Harvey Crewe... The review identifies there is a distinct possibility that Exhibit 350 (the brass .22 cartridge case) may be fabricated evidence, and that if this is the case, that a member of Police would have been responsible. More>>

ALSO:

Werewolf Issue #49: Gordon Campbell Interviews Laila Harre

For 25 years, Labour and National have been in virtual agreement about the basics of economic policy, and differed mainly on how to go about managing its social consequences. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news