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Thousands of claims completed - Southern Response

Thousands of claims completed - Southern Response

We have completed 2,783 overcap claims and are working on another 3,181; cash settlements in progress, repairs and rebuild in design or under construction. We always look at complaints and issues raised with us, and the vast majority of claims are being managed through the system.

If anyone feels their case is not being resolved properly through dealing with us, we have been working hard to provide our customers with dispute resolution services, representation through services like the Residential Advisory Service, which we support as an independent support service, and the Insurance and Savings Ombudsman’s scheme determination to which Southern Response is bound, but not the customer. Both services are free to the customer and we have also arranged for them to be able to retain any alternative dispute resolution services that they may be pursuing. So, there is no down-side for the customers.

We weren’t invited to the protest gathering and can’t speculate on the content.
We are very keen to ensure that our customers and their representatives understand our motives and approach and have offered the leaders of the group meeting this evening the opportunity on a number of occasions to inspect our operations, rather than the potential of proceeding on misinformation, which would have been a risk at this evening’s meeting. To date, they have not taken us up on this offer.

We have responded to the 110 protesters that came in 2013, and those that are our customers are: moving forward: a number of internal policy changes; awaiting further engineer reports; or we’ve made the best offer we can and require them to make concessions. Some weren’t our customers and some continue to have unacceptable demands.

ends

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Gordon Campbell: On First Time Voting (Greens)

For the last two days, I’ve turned my column over to a couple of guest columnists who are first time voters. They’ve been asked to explain why they were voting, for whom and what role they thought their parental upbringing had played in shaping their political beliefs ; and at the end, to choose a piece of music. Today’s guest columnist is Ana Avia-O’Connor, who will be casting her first time vote on Saturday for the Greens.

If I didn’t know any better, it would seem the world has conspired for me to be a Green Party voter. Parents, Green voters? Check. Participation in bilingual education that stressed the importance of inquiry, solidarity and the Treaty? Check. Some sort of vegetarian leanings (seven years and counting, jus’ sayin’)? Check. However, above all of that, I’m voting Green because I believe in supporting the importance of every New Zealander’s contribution to Aotearoa, from the hairdresser in Foxton to the fisherman in Bluff. You could say that I like the cut of the Greens’ jib. More>>

 

Parliament Today:

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Māngere: "False Claim Of Matai Title" - Labour

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Gordon Campbell:
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Water: New Marine Reserves On West Coast Opened

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