Customers the Focus at Auckland Transport
Auckland Transport media release
Customers the Focus at Auckland
The Board of Auckland Transport today
established a Customer Focus Committee (CFC), which will
drive continuous customer service and customer experience
improvements throughout the business.
(pictured), who has a background in senior management that
incorporated marketing and customer service roles, will
Chair the committee.
He says it will provide oversight and
advice on a range of initiatives from project planning and
market research to implementation. A major priority is an
increase in public transport patronage. “Our overarching
vision is to put an excellent customer experience at the
heart of everything we do” he says.
“We aim to provide
outstanding customer service, every time and be a trusted
and positive contributor to the lives of all
“That means a greater emphasis on customer
needs and wants no matter what part of the organisation or
its services they are engaging with.”
The CFC is a full
committee of the Board, with all AT Directors invited to
attend. It will meet monthly, beginning in
© Scoop Media
Issue 49: Werewolf Weekender
Philip Matthews: From The Lost Continent
It’s a case of better late than never for Olivier Assayas’ marvellous After May/Apres Mai, which first screened at Venice in 2012, had a couple of North Island screenings last year during the International Film Festival’s “Autumn Events” season, got a theatrical release in Australia – but not here – and only now appears on DVD, after Assayas himself has moved on. More>>
The Complicatist: Blue Eyed & Soulful
For a while in June, the top two singles on the US Billboard charts featured Iggy Azalea, an Australian model turned hip hop performer. To some, this may seem like just the latest chapter in a long saga of whites ripping off black culture, while enriching themselves in the process. Obviously, there’s some truth in the stereotype. Yet it can also obscure the positive collaborations – in jazz, soul music and hip hop – between musicians who treated each other as creative equals, race regardless. More>>
Satire: Carry On Captaining
Oh hello. Scanner Technician Davis. To what do I owe the pleasure?
You think we’re what?
Oh, pish. This vessel has been travelling along smoothly for generations – particularly smoothly in the last few years though I say so myself – and I happen to know we have never once been hit by an asteroid... More>>