Auckland Transport media release

25 February 2014

Customers the Focus at Auckland Transport

The Board of Auckland Transport today established a Customer Focus Committee (CFC), which will drive continuous customer service and customer experience improvements throughout the business.

Mark Gilbert (pictured), who has a background in senior management that incorporated marketing and customer service roles, will Chair the committee.

He says it will provide oversight and advice on a range of initiatives from project planning and market research to implementation. A major priority is an increase in public transport patronage. “Our overarching vision is to put an excellent customer experience at the heart of everything we do” he says.

“We aim to provide outstanding customer service, every time and be a trusted and positive contributor to the lives of all Aucklanders.

“That means a greater emphasis on customer needs and wants no matter what part of the organisation or its services they are engaging with.”

The CFC is a full committee of the Board, with all AT Directors invited to attend. It will meet monthly, beginning in March.

ENDS

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