Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Customers the Focus at Auckland Transport

Auckland Transport media release

25 February 2014

Customers the Focus at Auckland Transport

The Board of Auckland Transport today established a Customer Focus Committee (CFC), which will drive continuous customer service and customer experience improvements throughout the business.

Mark Gilbert (pictured), who has a background in senior management that incorporated marketing and customer service roles, will Chair the committee.

He says it will provide oversight and advice on a range of initiatives from project planning and market research to implementation. A major priority is an increase in public transport patronage. “Our overarching vision is to put an excellent customer experience at the heart of everything we do” he says.

“We aim to provide outstanding customer service, every time and be a trusted and positive contributor to the lives of all Aucklanders.

“That means a greater emphasis on customer needs and wants no matter what part of the organisation or its services they are engaging with.”

The CFC is a full committee of the Board, with all AT Directors invited to attend. It will meet monthly, beginning in March.


ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On The National Leadership “Contest”

Key’s endorsement of English has turned this “contest” into a race for second place.

This succession was well planned. Lets not forget that English was told by Key in September of his intention to resign, and English was the only member of Cabinet entrusted with that information before it was sprung on everyone else on Monday morning. More>>

Latest: Judith Collins and Jonathan Coleman have withdrawn from the leadership race, leaving Bill English the only candidate to replace John Key as Prime Minister.

 

Education: Charter Schools Misleading Pass Rates

Labour: NCEA results for charter schools have been massively overstated... In one case a school reported a 93.3 per cent pass rate when the facts show only 6.7 per cent of leavers achieved NCEA level two. More>>

ALSO:

Rebstock Report Resolution: SSC Apologises To Derek Leask And Nigel Fyfe

Following a complaint by Mr Leask, the Ombudsman found that the State Services Commission acted unreasonably in relation to Mr Leask and identified numerous deficiencies in the investigation process and in the publication of the final report and in the criticisms it contained of Mr Leask... More>>

ALSO:

International Rankings: Student Results 'Show More Resourcing Needed'

NZEI: New Zealand had only held relatively steady in international rankings in some areas because the average achievement for several other OECD countries had lowered the OECD average -- not because our student achievement has improved. More>>

ALSO:

Earlier:

Salvation Army Report: Beyond The Prison Gate Report

A new Salvation Army report says changes must be made to how prisoners re-enter society for New Zealanders to feel safe and secure in their homes and communities. More>>

ALSO:

Surprise Exit: Gordon Campbell On The Key Resignation

The resignation of John Key is one thing. The way that Key and his deputy Bill English have screwed the scrum on the leadership succession vote (due on December 12) is something else again. It remains to be seen whether the party caucus – ie, the ambitious likes of Steven Joyce, Judith Collins, Paula Bennett, and Amy Adams – will simply roll over... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news