Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Police accept findings of IPCA report

Police accept findings of IPCA report into Police Communications Response to Cattle on Old Coach Road

Thursday, 27 February 2014 - 10:22am

Southern

Police accepts the findings of a report into the serious injury of a Dunedin truck driver following a Police Communicator's failure to record key information after two emergency calls regarding wandering stock.

The Independent Police Conduct Authority (IPCA) report relates to an incident in June 2012, in which the driver collided with a cattle beast near the Southland town of Mataura, following reports to Police of cattle on the road posing a risk to motorists.

The report found that a Police Communicator's failure to record the rural address property identification (RAPID) number following the first call, or create a new job for the second report of wandering cattle, was contrary to Police policy and hindered Police’s ability to accurately locate the cattle.

Southern Communications Centre Manager Inspector Kieren Kortegast said Police had met with the driver following the incident, and had apologised for the failure.

"Police are concerned with any call from the public that results in service failure, which in this case had serious consequences.

"The staff member in question missed the opportunity to prevent a collision that has caused serious injury to a member of the public.

"In this case, the staff member has not received RAPID number training, an issue that has since been addressed. However, his actions at the time in disregarding information offered by the public were not consistent with procedure," Mr Kortegast said.

The same communicator took a second call re the wandering stock some 40 minutes later. He incorrectly assumed that this had already been dealt with and did not enter a new event or update the existing job. This is a breach of Police procedure, as a new job is to be created or an existing job updated for all calls such as this.

"The individual communicator's actions in this case fell well short of the high standards of service we set for ourselves. We take these standards seriously, and the performance of the staff member in this instance compelled us to refer this matter to the IPCA" said Inspector Kortegast.

"All Police Communications staff receive comprehensive training on the range of methods available to locate and verify incidents, including the use of RAPID number identification.

"This incident has reinforced to all our staff the critical importance of creating events, and recording, RAPID details and other key information. It is about using all available means to provide the best possible service to the public."

The staff member has since attended RAPID number training, and has been subject to a disciplinary process concerning the failure to enter a new event for the additional call.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Tokenism Of New Zealand's Role Against Islamic State

To date, the Opposition has continued to occupy itself with the marginalia of the issue. E.g. whether Key did or didn’t know whether Barack Obama would be present at the US briefing last week on IS, or whether New Zealand’s military involvement is or isn’t already a fait accompli.

It might be better to tackle the issue, head on. Our contribution against IS will be to send SAS forces to train the Iraqis? That’s like offering trainers to General Custer just as the 7th cavalry reached the Little Big Horn.
More>>

 

Parliament Today:

Scoop Business: Shell And Todd Caught Drilling Without Approval

Multi-national oil company Shell’s New Zealand arm and local energy giant Todd Energy have breached the new law governing New Zealand’s Exclusive Economic Zone, the Environmental Protection Authority says in an Oct. 10 document released by the Green Party. More>>

ALSO:

Labour: Tea Breaks 'Gone By Lunch Time'

“How cynical that on the eve of Labour weekend, the National government is pushing through legislation that takes away the statutory right to tea and meal breaks along with collective bargaining protections, and makes vulnerable workers jobs even less secure." More>>

ALSO:

Gordon Campbell: On Pharmac, Gough Whitlam And Sleater-Kinney

We’re not at the outset of these negotiations. The outset was six years ago, and negotiators were hoping to have some sort of ‘framework’ deal finished in time for the APEC meeting in a few weeks’ time. These ‘extreme’ positions are what we’ve reached near the intended end of the negotiations… More>>

ALSO:

PM Of Many Hats: Questions, No Answers On Whale Oil

Dr RUSSEL NORMAN (Co-Leader – Green) to the Prime Minister: How many times since November 2008 has he spoken with blogger Cameron Slater on the phone and how many times, if any, has he texted him?
Rt Hon JOHN KEY (Prime Minister): None in my capacity as Prime Minister. More>>

ALSO:

Aussie Investigation Dropped: Call On Minister McCully To Pursue The Case Of Balibo Five

West Papua Action is deeply concerned at the lack of any clear outcome from the Australian Federal Police inquiry into the 1975 deaths of the ‘Balibo Five’ including NZ journalist Gary Cunningham. More>>

ALSO:

'Feed The Kids' Bill: Metiria Turei To Lead Fight On Feeding Hungry Children

Green Party Co-leader Metiria Turei is urging all political parties to support the Feed the Kids Bill which she inherited today from Mana leader Hone Harawira. More>>

ALSO:

Parliament Today: State Opening Of Parliament

The House sat at 10.30am on Tuesday before MPs were summoned to hear the Speech from the Throne in the Legislative Council Chamber. More>>

ALSO:

Tertiary Education: Students Doing It Tough As Fees Rise Again

The Government is making it increasingly difficult for Kiwis to gain tertiary education as fees continue to rise and access to student support becomes even more restricted, Labour’s Tertiary Education spokesperson Chris Hipkins says. More>>

ALSO:

Housing, Iraq: PM Press Conference – 20 October 2014

Prime Minister John Key met with press today to discuss:
• Housing prices and redevelopment in Auckland
• Discussions with Tony Abbott on the governmental response to ISIS, and New Zealand’s election to the UN Security Council More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news