Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Free App to help residents request help

26 March 2013

Free App to help residents request help

A new smartphone App called FIXiT PNCC will provide Palmerston North residents and businesses with another way to let Council know about issues around the city that may need to be remedied by council.

The free App allows you to take a photo, tag the location on a map and leave a description of the problem. The request is then logged with Council’s Contact Centre and the appropriate staff notified of the issue. Once logged in the system the person who sent the request will receive an acknowledgement.

Palmerston North Mayor Jono Naylor says residents and ratepayers regularly alert us to things like street lights that aren’t working, pot holes, graffiti, leaf litter. On average we receive 687 requests for service a week.

“They’re our eyes and ears to emerging issues in their neighbourhoods. By alerting Council to issues officers are able to assess the extent of the problem: whether it’s Council’s responsibility; if it is already part of Council’s scheduled maintenance programme; and, if it needs to be elevated and fixed straight away.”

“The FixIt App will allow people to easily and quickly send us all relevant details, including a photo and the map location, as and when they see the issue while they’re on the go.”

Mayor Naylor says it will be particularly useful for members of the deaf community and for the increasing number of residents with smart-phones.

Deaf Aotearoa’s community relations officer Lianna Kennedy welcomed the development of the FixIt App.

“I tested the FixIt app with a tree almost falling onto the ground on my way to work,” says Lianna, “wow, it is easy to use.”

“It will be useful for those Deaf people who have a data plan with their phone. It will allow them access to Council’s services which have previously been hard to access.”

Contact Centre manager Peter Roberts says in recent years the number of homes that have dedicated landline phones have decreased while the number of residents with smartphones has increased.

“The App uses a medium that is becoming popular at a time when older mediums (landlines) are losing popularity.”

Peter Roberts says it is important to note that the level of service remains the same, each request will be acknowledged and then activated within the normal timeframes.

FIXiT PNCC is available via the Apple App Store (iPhone) and Google’s Play Store (Android). If you don’t have a smartphone, no problem – you can still contact us:
• email info@pncc.govt.nz
• Service request form on pncc.govt.nz
• by phone 24 hours a day on 356 8199

Peter Roberts recommends that residents take advantage of free WiFi spots, such as the Library, community branches and The Square, to download the App.

The FixIt App is the latest addition to Palmerston North City Council’s family of Apps:
• MyParx which identifies parks and the services provided
• Frog Parking which allows users to identify parking spaces and to pay for parking via credit card without using the meter
• Layar which allows users to identify valuation and rating information regarding all properties (residential and businesses).

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

TV3 Videos: Key's Flip-Flop Over Whale Oil Texts | Slater
Reaction: Greens | More
Dim-Post Link: The Very Odd Slightly Left Of Centre

Gordon Campbell: On Government Arrogance

Right now, National is ramming anti-terrorism measures through Parliament. This legislation will grant the SIS the power to carry out 48 hour bouts of surveillance on anyone without a warrant, and will bestow on government the power to unilaterally revoke anyone’s passports and thus deny them the freedom to travel.

Ludicrously, the public has been given exactly one day to make submissions on these major infringements of their civil liberties. Despite Finlayson’s misleading signals on RNZ that these are only stopgaps until next year’s full review of our security laws, the measures in question will not, in fact, expire until 2018.

Why the insane rush? Good question. More>>

 
 

Parliament Today:

Key Texts With Whale Oil Released: PM Can’t Be Trusted Over Dirty Politics Defence - Greens

John Key’s answers to questions about dirty politics can’t be trusted, after he was forced to admit that he had misled journalists and Parliament about contact with attack blogger Cameron Slater, said the Green Party today.. More>>

ALSO:

Temporary Release Crackdown Continues: Corrections Review Of Phillip Smith Case

“The review by Corrections’ Chief Custodial Officer reveals that the plan for Smith’s series of temporary releases was overly ambitious and misinformed. He’s a highly manipulative and deceptive person who although technically eligible, should not have been considered for temporary release." More>>

ALSO:

White Ribbon Day: Govt Resumes Sexual Violence Trial Proceedings Work

Justice Minister Amy Adams has asked the Law Commission to resume work on proposals for better supporting victims of sexual violence through the criminal process. The Law Commission will revisit its previous work on alternative pre-trial and trial processes to identify options for improving complainants’ experience in court. More>>

ALSO:

"New Faces, Wise Heads": Andrew Little Announces New Labour Line Up

Labour Leader Andrew Little today announced a bold new caucus line up which brings forward new talent and draws on the party’s depth of experience. More>>

ALSO:

Gordon Campbell: On Rick Ellis As Te Papa’s New CEO

The recent appointment of former TVNZ boss Rick Ellis to head Te Papa has copped a fair bit of criticism. Much of it has been inspired by the suspicion that Ellis has been hired to pursue the same purely commercial goals as he did at TVNZ, while similarly neglecting the serious cultural side of his mandate. More>>

Passport Cancellation, Surveillance: Draft 'Foreign Fighters Legislation' Released

The final draft of the Countering Terrorist Fighters Legislation Bill contains proposals previously announced by Mr Key in a major national security speech earlier this month. More>>

ALSO:

Related

Joint Statement: Establishment Of NZ-China Strategic Partnership

At the invitation of Governor-General Lt Gen The Rt Hon Sir Jerry Mateparae and Prime Minister The Rt Hon John Key of New Zealand, President Xi Jinping of the People’s Republic of China made a state visit to New Zealand from 19 to 21 November 2014... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news