Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Free App to help residents request help

26 March 2013

Free App to help residents request help

A new smartphone App called FIXiT PNCC will provide Palmerston North residents and businesses with another way to let Council know about issues around the city that may need to be remedied by council.

The free App allows you to take a photo, tag the location on a map and leave a description of the problem. The request is then logged with Council’s Contact Centre and the appropriate staff notified of the issue. Once logged in the system the person who sent the request will receive an acknowledgement.

Palmerston North Mayor Jono Naylor says residents and ratepayers regularly alert us to things like street lights that aren’t working, pot holes, graffiti, leaf litter. On average we receive 687 requests for service a week.

“They’re our eyes and ears to emerging issues in their neighbourhoods. By alerting Council to issues officers are able to assess the extent of the problem: whether it’s Council’s responsibility; if it is already part of Council’s scheduled maintenance programme; and, if it needs to be elevated and fixed straight away.”

“The FixIt App will allow people to easily and quickly send us all relevant details, including a photo and the map location, as and when they see the issue while they’re on the go.”

Mayor Naylor says it will be particularly useful for members of the deaf community and for the increasing number of residents with smart-phones.

Deaf Aotearoa’s community relations officer Lianna Kennedy welcomed the development of the FixIt App.

“I tested the FixIt app with a tree almost falling onto the ground on my way to work,” says Lianna, “wow, it is easy to use.”

“It will be useful for those Deaf people who have a data plan with their phone. It will allow them access to Council’s services which have previously been hard to access.”

Contact Centre manager Peter Roberts says in recent years the number of homes that have dedicated landline phones have decreased while the number of residents with smartphones has increased.

“The App uses a medium that is becoming popular at a time when older mediums (landlines) are losing popularity.”

Peter Roberts says it is important to note that the level of service remains the same, each request will be acknowledged and then activated within the normal timeframes.

FIXiT PNCC is available via the Apple App Store (iPhone) and Google’s Play Store (Android). If you don’t have a smartphone, no problem – you can still contact us:
• email info@pncc.govt.nz
• Service request form on pncc.govt.nz
• by phone 24 hours a day on 356 8199

Peter Roberts recommends that residents take advantage of free WiFi spots, such as the Library, community branches and The Square, to download the App.

The FixIt App is the latest addition to Palmerston North City Council’s family of Apps:
• MyParx which identifies parks and the services provided
• Frog Parking which allows users to identify parking spaces and to pay for parking via credit card without using the meter
• Layar which allows users to identify valuation and rating information regarding all properties (residential and businesses).

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Digital Evolution: Scoop Independent News Launches "Operation Chrysalis"

From today Scoop is beginning a process of public consultation with the political, business and civil society groups it has served for the past 15 and a half years.

"It is hoped that in time - with new leadership and increased community engagement - the chrysalis will incubate a new kind of Scoop, one which can sustainably continue Scoop's Mission 'to be an agent of positive change'", says Scoop Founder, Editor and Publisher Alastair Thompson.

"As big publishing shrivels, public participation in contributing and spreading news has grown. Scoop has evolved with this wave by providing an independent platform, committed to upholding democracy, providing a voice to all, and providing the public easy access to information about decisions which affect them." More>>

 

Parliament Adjourns:

Greens: CAA Airport Door Report Conflicts With Brownlee’s Claims

The heavily redacted report into the incident shows conflicting versions of events as told by Gerry Brownlee and the Christchurch airport security staff. The report disputes Brownlee’s claim that he was allowed through, and states that he instead pushed his way through. More>>

ALSO:

TAIC: Final Report On Grounding Of MV Rena

Factors that directly contributed to the grounding included the crew:
- not following standard good practice for planning and executing the voyage
- not following standard good practice for navigation watchkeeping
- not following standard good practice when taking over control of the ship. More>>

ALSO:

Gordon Campbell:
On The Pakistan Schoolchildren Killings

The slaughter of the children in Pakistan is incomprehensibly awful. On the side, it has thrown a spotlight onto something that’s become a pop cultural meme. Fans of the Homeland TV series will be well aware of the collusion between sections of the Pakistan military/security establishment on one hand and sections of the Taliban of the other… More>>

ALSO:

Werewolf Satire:
The Politician’s Song

am a perfect picture of the modern politic-i-an:
I don’t precisely have a plan so much as an ambition;
‘Say what will sound most pleasant to the public’ is my main dictum:
And when in doubt attack someone who already is a victim More>>

ALSO:

Flight: Review Into Phillip Smith’s Escape Submitted To Government

The review follows an earlier operational review by the Department of Corrections and interim measures put in place by the Department shortly after prisoner Smith’s escape, and will inform the Government Inquiry currently underway. More>>

ALSO:

Intelligence: Inspector-General Accepts Apology For Leak Of Report

The Inspector-General of Intelligence and Security, Cheryl Gwyn, has accepted an unreserved apology from Hon Phil Goff MP for disclosing some of the contents of her recent Report into the Release of Information by the NZSIS in July and August 2011 to media prior to its publication. The Inspector-General will not take the matter any further. More>>

ALSO:

Drink: Alcohol Advertising Report Released

The report of the Ministerial Forum on Alcohol Advertising and Sponsorship has been released today, with Ministers noting that further work will be required on the feasibility and impact of the proposals. More>>

ALSO:

Other Report:

Leaked Cabinet Papers: Treasury Calls For Health Cuts

Leaked Cabinet papers that show that Government has been advised to cut the health budget by around $200 million is ringing alarm bells throughout the nursing and midwifery community. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news