Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Free App to help residents request help

26 March 2013

Free App to help residents request help

A new smartphone App called FIXiT PNCC will provide Palmerston North residents and businesses with another way to let Council know about issues around the city that may need to be remedied by council.

The free App allows you to take a photo, tag the location on a map and leave a description of the problem. The request is then logged with Council’s Contact Centre and the appropriate staff notified of the issue. Once logged in the system the person who sent the request will receive an acknowledgement.

Palmerston North Mayor Jono Naylor says residents and ratepayers regularly alert us to things like street lights that aren’t working, pot holes, graffiti, leaf litter. On average we receive 687 requests for service a week.

“They’re our eyes and ears to emerging issues in their neighbourhoods. By alerting Council to issues officers are able to assess the extent of the problem: whether it’s Council’s responsibility; if it is already part of Council’s scheduled maintenance programme; and, if it needs to be elevated and fixed straight away.”

“The FixIt App will allow people to easily and quickly send us all relevant details, including a photo and the map location, as and when they see the issue while they’re on the go.”

Mayor Naylor says it will be particularly useful for members of the deaf community and for the increasing number of residents with smart-phones.

Deaf Aotearoa’s community relations officer Lianna Kennedy welcomed the development of the FixIt App.

“I tested the FixIt app with a tree almost falling onto the ground on my way to work,” says Lianna, “wow, it is easy to use.”

“It will be useful for those Deaf people who have a data plan with their phone. It will allow them access to Council’s services which have previously been hard to access.”

Contact Centre manager Peter Roberts says in recent years the number of homes that have dedicated landline phones have decreased while the number of residents with smartphones has increased.

“The App uses a medium that is becoming popular at a time when older mediums (landlines) are losing popularity.”

Peter Roberts says it is important to note that the level of service remains the same, each request will be acknowledged and then activated within the normal timeframes.

FIXiT PNCC is available via the Apple App Store (iPhone) and Google’s Play Store (Android). If you don’t have a smartphone, no problem – you can still contact us:
• email info@pncc.govt.nz
• Service request form on pncc.govt.nz
• by phone 24 hours a day on 356 8199

Peter Roberts recommends that residents take advantage of free WiFi spots, such as the Library, community branches and The Square, to download the App.

The FixIt App is the latest addition to Palmerston North City Council’s family of Apps:
• MyParx which identifies parks and the services provided
• Frog Parking which allows users to identify parking spaces and to pay for parking via credit card without using the meter
• Layar which allows users to identify valuation and rating information regarding all properties (residential and businesses).

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Tokenism Of New Zealand's Role Against Islamic State

To date, the Opposition has continued to occupy itself with the marginalia of the issue. E.g. whether Key did or didn’t know whether Barack Obama would be present at the US briefing last week on IS, or whether New Zealand’s military involvement is or isn’t already a fait accompli.

It might be better to tackle the issue, head on. Our contribution against IS will be to send SAS forces to train the Iraqis? That’s like offering trainers to General Custer just as the 7th cavalry reached the Little Big Horn.
More>>

 

Parliament Today:

Scoop Business: Shell And Todd Caught Drilling Without Approval

Multi-national oil company Shell’s New Zealand arm and local energy giant Todd Energy have breached the new law governing New Zealand’s Exclusive Economic Zone, the Environmental Protection Authority says in an Oct. 10 document released by the Green Party. More>>

ALSO:

Labour: Tea Breaks 'Gone By Lunch Time'

“How cynical that on the eve of Labour weekend, the National government is pushing through legislation that takes away the statutory right to tea and meal breaks along with collective bargaining protections, and makes vulnerable workers jobs even less secure." More>>

ALSO:

Gordon Campbell: On Pharmac, Gough Whitlam And Sleater-Kinney

We’re not at the outset of these negotiations. The outset was six years ago, and negotiators were hoping to have some sort of ‘framework’ deal finished in time for the APEC meeting in a few weeks’ time. These ‘extreme’ positions are what we’ve reached near the intended end of the negotiations… More>>

ALSO:

PM Of Many Hats: October 22 — Parliament Today

Dr RUSSEL NORMAN (Co-Leader – Green) to the Prime Minister: How many times since November 2008 has he spoken with blogger Cameron Slater on the phone and how many times, if any, has he texted him?
Rt Hon JOHN KEY (Prime Minister): None in my capacity as Prime Minister. More>>

ALSO:

Aussie Investigation Dropped: Call On Minister McCully To Pursue The Case Of Balibo Five

West Papua Action is deeply concerned at the lack of any clear outcome from the Australian Federal Police inquiry into the 1975 deaths of the ‘Balibo Five’ including NZ journalist Gary Cunningham. More>>

ALSO:

'Feed The Kids' Bill: Metiria Turei To Lead Fight On Feeding Hungry Children

Green Party Co-leader Metiria Turei is urging all political parties to support the Feed the Kids Bill which she inherited today from Mana leader Hone Harawira. More>>

ALSO:

Parliament Today: State Opening Of Parliament

The House sat at 10.30am on Tuesday before MPs were summoned to hear the Speech from the Throne in the Legislative Council Chamber. More>>

ALSO:

Tertiary Education: Students Doing It Tough As Fees Rise Again

The Government is making it increasingly difficult for Kiwis to gain tertiary education as fees continue to rise and access to student support becomes even more restricted, Labour’s Tertiary Education spokesperson Chris Hipkins says. More>>

ALSO:

Housing, Iraq: PM Press Conference – 20 October 2014

Prime Minister John Key met with press today to discuss:
• Housing prices and redevelopment in Auckland
• Discussions with Tony Abbott on the governmental response to ISIS, and New Zealand’s election to the UN Security Council More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news