Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Kawerau resident satisfaction higher than national average

Kawerau resident satisfaction higher than national average

Results from the 2014 community satisfaction survey show Kawerau residents’ satisfaction with Council’s services and facilities is above the national or peer group averages in 11 of the 15 performance measures.

Council commissioned the survey through the National Research Bureau’s Communitrak service. The survey was conducted by telephone interview of 200 Kawerau residents in January and February this year asking residents a standard series of questions to determine how Council is performing in terms of services offered and representation of citizens. These results are then compared to a national average, a peer group average and previous years’ results.

There were some outstanding results for Kawerau including:
• 100 percent satisfaction with community attractiveness and beautification
• satisfaction with Council consultation and community involvement is 30 percent higher in Kawerau than the peer group and national averages.
• satisfaction with the performance of the Mayor and Councillors is almost 40 percent above the peer group and national averages.
• 48 percent of Kawerau residents rate the overall quality of life in the town as very good. This is at least 10 percent higher than both the peer group and national averages.

Almost half the respondents rate Kawerau as a better place to live now than it was three years ago. This is higher than the last survey and well above the peer group and national averages (31% and 30% respectively).

Kawerau Mayor, Malcolm Campbell, was pleased with the results.

“Kawerau has a vibrant community spirit and I am very pleased to see the survey results back that up on so many of the performance measures. I was most impressed with the result that 81 percent of residents think that the town has a good or very good community spirit which compares very well with the national average of just 74%,” Mr Campbell said.

Satisfaction ratings were very high and above national and peer group averages on a wide range of Council facilities and services including the library, public toilets, cemeteries, rubbish collection, water supply, and sewerage disposal. However, residents did report lower satisfaction with dog control services and Council will look into actions they can take to improve their focus in this area.

“These results are important because they set the standard that drives Council activities. Resident satisfaction with what Council is doing is our best tool to know whether we are on track on not. Knowing areas we are doing well and areas where there residents think we could do better drive our service,” Mr Campbell said.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Arming Police: Frontline Police To Routinely Carry Tasers

"In making the decision, the Police executive has considered almost five years worth of 'use of force' data… It consistently shows that the Taser is one of the least injury-causing tactical options available when compared with other options, with a subject injury rate of just over one per cent for all deployments." More>>

ALSO:

Gordon Campbell: On D-Day For Dairy At The TPP

While New Zealand may feel flattered at being called “the Saudi Arabia of milk” it would be more accurate to regard us as the suicide bombers of free trade. More>>

ALSO:

Leaked Letter: Severe Restrictions on State Owned Enterprises

Even an SOE that exists to fulfil a public function neglected by the market or which is a natural monopoly would nevertheless be forced to act "on the basis of commercial considerations" and would be prohibited from discriminating in favour of local businesses in purchases and sales. Foreign companies would be given standing to sue SOEs in domestic courts for perceived departures from the strictures of the TPP... More>>

ALSO:

"Gutted" Safety Bill: Time To Listen To Workplace Victims’ Families

Labour has listened to the families of whose loved ones have been killed at work and calls on other political parties to back its proposals to make workplaces safer and prevent unnecessary deaths on the job. More>>

ALSO:

Regulators: Govt To ‘Crowd-Source’ Regulatory Advice

A wide-ranging set of reforms is to be implemented to shake up the way New Zealand government agencies develop, write and implement regulations. More>>

ALSO:

Board Appointments: Some Minister Appoint Less The 3 In 10 Women

“It’s 2015 not 1915: Ministers who appoint less than 3 in 10 women to their boards must do better, they have no excuse but to do better,” said Dr Blue. More>>

Gordon Campbell: On The 1990s Retro Proposals For Our Health System

As we learned yesterday, the reviews propose that the democratically elected representation on DHBs should be reduced, such that community wishes will be able to be over-ridden by political appointees. In today’s revelations, the reviews also propose a return to the destructive competitive health model of the 1990s. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news