Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Kawerau resident satisfaction higher than national average

Kawerau resident satisfaction higher than national average

Results from the 2014 community satisfaction survey show Kawerau residents’ satisfaction with Council’s services and facilities is above the national or peer group averages in 11 of the 15 performance measures.

Council commissioned the survey through the National Research Bureau’s Communitrak service. The survey was conducted by telephone interview of 200 Kawerau residents in January and February this year asking residents a standard series of questions to determine how Council is performing in terms of services offered and representation of citizens. These results are then compared to a national average, a peer group average and previous years’ results.

There were some outstanding results for Kawerau including:
• 100 percent satisfaction with community attractiveness and beautification
• satisfaction with Council consultation and community involvement is 30 percent higher in Kawerau than the peer group and national averages.
• satisfaction with the performance of the Mayor and Councillors is almost 40 percent above the peer group and national averages.
• 48 percent of Kawerau residents rate the overall quality of life in the town as very good. This is at least 10 percent higher than both the peer group and national averages.

Almost half the respondents rate Kawerau as a better place to live now than it was three years ago. This is higher than the last survey and well above the peer group and national averages (31% and 30% respectively).

Kawerau Mayor, Malcolm Campbell, was pleased with the results.

“Kawerau has a vibrant community spirit and I am very pleased to see the survey results back that up on so many of the performance measures. I was most impressed with the result that 81 percent of residents think that the town has a good or very good community spirit which compares very well with the national average of just 74%,” Mr Campbell said.

Satisfaction ratings were very high and above national and peer group averages on a wide range of Council facilities and services including the library, public toilets, cemeteries, rubbish collection, water supply, and sewerage disposal. However, residents did report lower satisfaction with dog control services and Council will look into actions they can take to improve their focus in this area.

“These results are important because they set the standard that drives Council activities. Resident satisfaction with what Council is doing is our best tool to know whether we are on track on not. Knowing areas we are doing well and areas where there residents think we could do better drive our service,” Mr Campbell said.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

AMA: Scoop's 'Invisible Paywall'

Operation Chrysalis: The Final Countdown - Thanks & There's Still Time To Pledge

Phew! We are now counting down the hours to the end of this crowd-funding campaign at 11pm on Sunday. Thankyou to all those Scoop readers and supporters who have pledged already. You have been awesome. But this is not over yet. More>>

 
 

PARLIAMENT TODAY:

IPCA Reports: Significant Problems In Police Custody

In releasing two reports today, the Independent Police Conduct Authority has highlighted a number of significant problems with the way in which Police deal with people who are detained in Police cells. More>>

ALSO:

Inspector-General of Intelligence and Security: Inquiry Into GCSB Pacific Allegations

The complaints follow recent public allegations about GCSB activities. The complaints, and these public allegations, raise wider questions regarding the collection, retention and sharing of communications data. More>>

ALSO:

TPPA Investment Leak: "NZ Surrender To US" On Corporates Suing Governments

Professor Jane Kelsey: ‘As anticipated, the deal gives foreign investors from the TPPA countries special rights, and the power to sue the government in private offshore tribunals for massive damages if new laws, or even court decisions, significantly affected their bottom line’. More>>

ALSO:

Werewolf: The Myth Of Steven Joyce

Gordon Campbell: The myth of competence that’s been woven around Steven Joyce – the Key government’s “Minister of Everything” and “Mr Fixit” – has been disseminated from high-rises to hamlets, across the country... More>>

ALSO:

RMTU: No Public Submissions On International Government Procurement Deal

“The government is preparing to assent to the Government Procurement Agreement, a World Trade Organisation Treaty which opens up New Zealand Government contracts to foreign companies and closes the door on local businesses and their workers. However the Foreign Affairs, Defence and Trade Select Committee is refusing to take public submissions on the decision.” More>>

ALSO:

Gordon Campbell:
On Pacific Spying

So New Zealand spied on its friends and allies in the Pacific – and has not only been passing on the results to the NSA, but has apparently passed on the details of the Pacific’s relations with Taiwan to our other best friends, the Chinese. On the side, the Key government has also been using the security services to gauge the chances of Trade Minister Tim Groser landing the top job at the WTO... More>>

ALSO:

State Housing Transfer: Salvation Army Opts Out

The Salvation Army has decided against negotiating with Government for the transfer of Housing New Zealand stock.
More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news