Phone survey to find out how Council is doing.

Gisborne District Council is keen to find out what residents think about the services and facilities it provides and how easy it is to do business with. Residents throughout the district may get a phone call in the next week or so asking them to take part in Council’s Annual Resident Satisfaction Survey.

We have a responsibility to track how well our efforts are carrying through to our residents, says Council’s Planning and Performance Manager Harley Dibble. “One of the important ways Council does this is by phone interviewing a representative cross-section of people across district. We use the results to understand where we need to make improvements.”

People living in all five wards of the district will be telephoned, using a randomised selection method. They will be asked their opinions on a wide ranging list about the Council, and the services it delivers to the residents of the district.

“People are busy but Council really appreciates those that take the time to complete the survey. Without their responses we would not be able to track what services residents are happy with or where we need to focus on improvements. This initiative is in the spirit of changes in local government, whereby Councils are urged to take a proactive stance in understanding and meeting residents’ wishes.”

Interviewing for the survey started on Wednesday 4 June and is expected to be completed by Wednesday 18 June. The survey takes approximately 20 minutes. Key Research Ltd, an independent market research company, has been commissioned to do the survey and report to the Council. The results will be published on Council’s website and included in Council’s Annual report available in October.

ENDS

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