Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

More Support for Advocacy Services Urgently Needed

17 June 2014

Latest Survey Results Show More Support for Advocacy Services Urgently Needed

A growing number of people seeking independent support to resolve earthquake insurance claims is major concern requiring more focus and funding.

That from Canterbury Insurance Assistance Service (CIAS) Project Facilitator Lorraine Guthrie, as new research from the All Right? campaign reveals significant differences in the wellbeing of Christchurch residents who have had their insurance claims settled and those who haven’t.

CIAS who is currently working with around 80 claimants, has been funded by the Christchurch City Council ($200,000) and Lorraine Guthrie says the stress and strain after more than three years is very evident in the clients they work with.

“Our clients are overwhelmed by the information they have collected and collated over the last few years. They are highly stressed and increasingly vulnerable from financial pressure, and struggle to remain physically well while living in inadequate physical and social conditions which just adds to their stress,” she says.

Ms Guthrie says couples relationships are affected, their capacity to parent their children and to maintain a healthy social life is constantly tested.

“Homeowners with unresolved earthquake insurance claims are burdened down with copious and complex technical reports and a myriad of inconsistent explanations around delays amid pressure to make decisions based on information they can no longer make sense of,” she says.

CIAS provides a support service where claimants can be assisted to progress their claims, walking alongside a project facilitator.

“At this point, three and a half years on, homeowners need a reliable, caring and knowledgeable insurance advocate to help them make sense of the information, develop a progress plan and make that progress, a step at the time,” she says. “Many of the clients we see have lost trust and confidence in virtually everyone. We work hard to get that back so we can move forward with them to assist in getting their claims resolved fairly. CIAS has no limitation on the length of time a case facilitator will spend with a client.”

Mike Coleman, chairperson of CIAS, is pleased the services of CIAS are reaching the most vulnerable Cantabrians and is appreciative of Christchurch City Council’s financial support to get the community driven charitable Trust established.

“The All Right? stats show how much of a negative part the delays and lack of resolution around insurance and EQC claims are playing in Cantabrians lives. And it’s really important that as the city and communities rebuild, we can all celebrate those milestones and share in the progress. Unfortunately if you are no further forward from an insurance or EQC perspective, it’s really hard to join in the celebration and that’s another reason why getting these claims resolved should be absolute priority for everyone,” he says.

Outcomes for CIAS clients are increasingly positive and Lorraine Guthrie, says as the advocates work with the claimants, people are less defensive, more able to consider options and better prepared, having worked through issues around their insurance claims with a CIAS case facilitator before meeting with EQC or an insurer.

“We can almost see the stress lifting from clients’ shoulders when a case facilitator meets a prospective CIAS client and dates are made to meet with the insurer or EQC. It’s the support and advocacy of a knowledgeable and experienced person that makes all the difference,” she says. “We all want the same thing in the end, no more and no less.”

CIAS welcomes contact from homeowners via www.cias.org.nz

Source: The All Right? project commissioned Opinions Market Research to undertake both qualitative and quantitative research into Cantabrians’ mental health and wellbeing. This involved a telephone survey of a representative sample of 800 residents over February and March 2014. The findings have been compared with research the project undertook in 2012.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Budget

It may seem like Oliver to be so bold as to ask the Finance Minister for more gruel – but what the Dickens, Steven Joyce… is this Budget really as good as it gets?

Supposedly, the public was going to receive significant rewards – an election year lolly scramble no less – for the eight years of belt tightening that they’ve endured, and for the rundown of essential public services.

Well, what Budget 2017 delivered instead in Education and in Health were allocations barely sufficient to maintain the current levels of service delivery More>>

Scoop Full Coverage: of Budget Announcements & Reaction
Latest: Scoop Search

 
 

Auditor-General Stands Down For Investigation: Gordon Campbell On (Not) Taking Responsibility

So Martin Matthews, our current Auditor-General wishes he could have detected “earlier” the fraud that occurred on his watch at the Ministry of Transport. Hmmm. But he could have detected it earlier, surely? That’s the point. More>>

ALSO:

NGOs Pleased: Govt To Halt Collection Of Client Data

Brenda Pilott, the chair of ComVoices and national manager of Social Service Providers Aotearoa, congratulates the government on its decision to call a halt to the collection of individual client data until the concerns of not-for-profit service providers have been worked through. More>>

ALSO:

Gosh: Blasphemy Law Repeal Struck Down

Chris Hipkins, the MP who tabled a Supplementary Order Paper to add our Blasphemy Law to the Statutes Repeal Bill, said this was a "sad day for freedom of speech, tolerance, and leadership". More>>

ALSO:

Gordon Campbell: On The Navy’s Dealings With Fat Leonard, And Twin Peaks

At an official level, our “she’ll be right” attitude routinely spills over into a keen resentment of anyone who suggests the outcomes may be less than satisfactory… The Navy has now gone one step beyond. It won’t even ask itself whether it did a good job. More>>

ALSO:

NZDF: Fifth Rotation Of Troops Heads To Iraq

The fifth rotation of New Zealand Defence Force troops left today for a six-month mission training Iraqi soldiers. More>>

ALSO:

Gordon Campbell: On The Demonising Of Iran

Will New Zealand still be willing to pursue its recent trade overtures to Iran, now that US President Donald Trump has used his speech in Riyadh to single out Iran as the main source of terrorism and instability in the Middle East? More>>

ALSO:

 
 
 
 

Opening The Election Supporters

 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election
 
 
 
  • PublicAddress
  • Pundit
  • Kiwiblog