Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


More Support for Advocacy Services Urgently Needed

17 June 2014

Latest Survey Results Show More Support for Advocacy Services Urgently Needed

A growing number of people seeking independent support to resolve earthquake insurance claims is major concern requiring more focus and funding.

That from Canterbury Insurance Assistance Service (CIAS) Project Facilitator Lorraine Guthrie, as new research from the All Right? campaign reveals significant differences in the wellbeing of Christchurch residents who have had their insurance claims settled and those who haven’t.

CIAS who is currently working with around 80 claimants, has been funded by the Christchurch City Council ($200,000) and Lorraine Guthrie says the stress and strain after more than three years is very evident in the clients they work with.

“Our clients are overwhelmed by the information they have collected and collated over the last few years. They are highly stressed and increasingly vulnerable from financial pressure, and struggle to remain physically well while living in inadequate physical and social conditions which just adds to their stress,” she says.

Ms Guthrie says couples relationships are affected, their capacity to parent their children and to maintain a healthy social life is constantly tested.

“Homeowners with unresolved earthquake insurance claims are burdened down with copious and complex technical reports and a myriad of inconsistent explanations around delays amid pressure to make decisions based on information they can no longer make sense of,” she says.

CIAS provides a support service where claimants can be assisted to progress their claims, walking alongside a project facilitator.

“At this point, three and a half years on, homeowners need a reliable, caring and knowledgeable insurance advocate to help them make sense of the information, develop a progress plan and make that progress, a step at the time,” she says. “Many of the clients we see have lost trust and confidence in virtually everyone. We work hard to get that back so we can move forward with them to assist in getting their claims resolved fairly. CIAS has no limitation on the length of time a case facilitator will spend with a client.”

Mike Coleman, chairperson of CIAS, is pleased the services of CIAS are reaching the most vulnerable Cantabrians and is appreciative of Christchurch City Council’s financial support to get the community driven charitable Trust established.

“The All Right? stats show how much of a negative part the delays and lack of resolution around insurance and EQC claims are playing in Cantabrians lives. And it’s really important that as the city and communities rebuild, we can all celebrate those milestones and share in the progress. Unfortunately if you are no further forward from an insurance or EQC perspective, it’s really hard to join in the celebration and that’s another reason why getting these claims resolved should be absolute priority for everyone,” he says.

Outcomes for CIAS clients are increasingly positive and Lorraine Guthrie, says as the advocates work with the claimants, people are less defensive, more able to consider options and better prepared, having worked through issues around their insurance claims with a CIAS case facilitator before meeting with EQC or an insurer.

“We can almost see the stress lifting from clients’ shoulders when a case facilitator meets a prospective CIAS client and dates are made to meet with the insurer or EQC. It’s the support and advocacy of a knowledgeable and experienced person that makes all the difference,” she says. “We all want the same thing in the end, no more and no less.”

CIAS welcomes contact from homeowners via www.cias.org.nz

Source: The All Right? project commissioned Opinions Market Research to undertake both qualitative and quantitative research into Cantabrians’ mental health and wellbeing. This involved a telephone survey of a representative sample of 800 residents over February and March 2014. The findings have been compared with research the project undertook in 2012.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On The Inadequate Response To Sexual Violence Prevention

On combatting sexual violence, the government has finally begun to undo some of the problems that were of its own making. Early in March, ACC launched the Integrated Services for Sensitive Claims scheme – a package aimed at improving the attitudes of ACC staff towards sexual violence victims, and offering them more substantive support.

Hopefully, this will help to reverse the damage done with the insensitive, punitive ACC policy put in place by the incoming Key government in 2009, which in some parts of New Zealand, saw 90 per cent of sexual violence victims being turned away by ACC. More>>

 

PARLIAMENT TODAY:

"To Help Families Get Ahead": April 1 Changes Kick In

Prime Minister John Key says Paid Parental Leave, the parental tax credit, the minimum wage and Superannuation will increase, while average ACC levies will fall, and more people will be helped in to home ownership... More>>

ALSO:

Climate: Ministers Exclude Emissions From ‘Environment Reporting'

The National Party Government has today revealed that the national environmental report topics for this year will, incredibly, exclude New Zealand’s greenhouse gas emissions, the Green Party said today. More>>

ALSO:

No Retrial: Freedom At Last For Teina Pora

The Māori Party is relieved that the Privy Council has cleared the final legal hurdle for Teina Pora who was wrongfully convicted of murder and sent to prison for 22 years. More>>

ALSO:

Germanwings Crash: Privacy Act Supports Aviation Safeguards In New Zealand

Reports that German privacy laws may have contributed to the Germanwings air crash have prompted New Zealand’s Privacy Commissioner to reassure the public that the Privacy Act is no impediment to medical practitioners notifying appropriate authorities to a pilot’s health concerns. More>>

ALSO:

Treaty: Taranaki Iwi Ngāruahine Settles Treaty Claims For $67.5mln

The settlement includes a $13.5 million payment the government made in June 2013, as well as land in the Taranaki region. The settlement also includes four culturally significant sites, the Waipakari Reserve, Te Kohinga Reserve, Te Ngutu o te Manu and Te Poho o Taranaki. More>>

ALSO:

Gordon Campbell: On A Funeral In Asia, The Northland By-Election, And News Priorities

Supposedly, New Zealand’s destiny lies in Asia, and that was one of Foreign Minister Murray McCully’s rationales for his bungled reforms at MFAT. OK. So, if that’s the case why didn’t Prime Minister John Key attend the state funeral on Sunday of Singapore’s founding leader Lee Kuan Yew? More>>

ALSO:

Werewolf Satire: Not Flag-Waving; Flag-Drowning

The panel choosing the flag options has no visual artists at all. Now, I’ve kerned the odd ligature in my time and I know my recto from my French curve so I thought I’d offer a few suggestions before they get past their depth. More>>

ALSO:

IPCA Reports: Significant Problems In Police Custody

In releasing two reports today, the Independent Police Conduct Authority has highlighted a number of significant problems with the way in which Police deal with people who are detained in Police cells. More>>

ALSO:

Inspector-General of Intelligence and Security: Inquiry Into GCSB Pacific Allegations

The complaints follow recent public allegations about GCSB activities. The complaints, and these public allegations, raise wider questions regarding the collection, retention and sharing of communications data. More>>

ALSO:

TPPA Investment Leak: "NZ Surrender To US" On Corporates Suing Governments

Professor Jane Kelsey: ‘As anticipated, the deal gives foreign investors from the TPPA countries special rights, and the power to sue the government in private offshore tribunals for massive damages if new laws, or even court decisions, significantly affected their bottom line’. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news