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Resident Satisfaction Survey underway

Resident Satisfaction Survey underway

Horowhenua District Council is once again running its Resident Satisfaction Survey to find out what residents and ratepayers think of the services and facilities provided to the community.

The survey is being conducted through phone calls to randomly-selected residents who are then offered the chance to participate. This is being done over four evenings between 7.00pm and 9.00pm, with the next and final session on Wednesday 25 June.

The survey is also available for any resident or ratepayer to complete online and the link can be found on Council's website.

This year for the first time the Council has commissioned and trained a group of nearly 30 Waiopehu College pupils and parents to help conduct the phone survey, as a fundraiser for their upcoming language studies trip to Japan. In previous years the Council has used a Wellington-based survey company.

Council's Chief Executive David Clapperton says this is an innovative use of a local resource and also provides the pupils with an insight into local government and community engagement, on top of earning them funds.

Waiopehu College principal Barry Petherick says the school is delighted to be given the responsibility to help conduct the survey.

"We are very appreciative of the support from the Council as our tour party works on raising funds for the trip next year to Japan. The students involved are finding it to be a very interesting experience.

"It has been a pleasure as Principal to receive positive comment back from the community about the phone manner and engagement of our 'cold callers'."

The Resident Satisfaction Survey can be found online at www.surveymonkey.com/s/HoroDC. This link can also be found on Council's website www.horowhenua.govt.nz.

The online survey will remain open until Sunday 6 July and all responses will remain anonymous.


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