Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Mainstreet Service Awards 2014

Friday 27 June 2014

Mainstreet Service Awards 2014

This year’s winners for outstanding customer service

Mainstreet Wanganui has once again had a team of secret shoppers hard at work in the CBD analysing the customer service of all CBD businesses to find the best. Their findings were announced on Friday night at the Whanganui Regional Museum during the 4th annual Mainstreet Service Awards. As with previous years businesses were sorted into one of three categories:

1 Best Service Hospitality

2 Best Service Retail

3 Best Service Professional Services

Businesses were analysed on a range of customer experience attributes including signage, access, product display, staff presentation, time to serve and local knowledge. For professional services such as banks, lawyers, accountants, financial advisors and insurance brokers’ shoppers also phoned their businesses and researched them via their websites. It is planned that online presence and marketing will be included as a judging criteria in Hospitality and Retail categories from next year as the vast majority of consumers are now using the internet to research products and businesses before they decide to visit or make a purchase.

The secret shoppers would like to acknowledge the runners up in each category:

For Hospitality: Stellar Restaurant and Bar and Spice Guru

For Retail: Footloose Shoes

For Professional Services: The New Zealand Automobile Association

The winners of the Mainstreet Service Awards 2014 are:

Best Service Hospitality: Mint

Mint was runner up in this category last year and this year took it out with their impressive menus across all three meal times and their venue suitability for a variety of age groups including youth, families and older groups. Mint staff have worked hard since opening to continually improve their food offering and to become a mainstay in the Wanganui hospitality scene.

Best Service Retail: The Bike Shed

Bike Shed won this category two years ago and have proven that in the intervening years their attention to detail and service has not wavered. Once again their store layout, access and attentive service impressed the secret shoppers who awarded them top marks in this category for the second time.

Best Service Professional Service: State Insurance

State Insurance have always scored highly in this category but this is the first year they have won. This year it was their team that pushed them over the line with near perfect scores for staff friendliness, presentation, product knowledge and local knowledge.

And the overall winner with the highest overall score was State Insurance
The award ceremony was supported by More FM and Whanganui Regional Museum.

“Once again this judging process has demonstrated the high levels of customer service a variety of businesses offer in our town,” says Mainstreet Marketing

Manager Elise Goodge, “This year businesses were awarded an average score out of 20, a large number of businesses scored 15 or above demonstrating just how close the judging of these awards was.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Patience: Drive Safe

Be patient before passing is the AA's message for drivers this Labour weekend.

"People taking crazy risks to get past other vehicles is one of the most dangerous things on the road,” says AA spokesperson Dylan Thomsen.

“The weather is looking good for the long weekend so the roads will be busy. Unfortunately, that also increases the chances of people getting frustrated and trying a risky passing manoeuvre. When they get past, there will probably be more traffic up ahead anyway so it won’t get people there faster.” More>>

 
 

Parliament Today:

Employment Relations Bill: Govt Strains To Get Tea Break Law Through

The Government has been left with egg on its face - failing to get its much-vaunted, but hugely unpopular, meal break law passed in the first week of its new term, Labour spokesperson on Labour Issues Andrew Little says. More>>

ALSO:

Guns: Police Association Call To Arm Police Full Time

"The new minister gave his view, that Police do not need to be armed, while standing on the forecourt of parliament. The dark irony was that the interview followed immediately after breaking news of a gunman running amok in the Canadian parliament in Ottawa..." More>>

ALSO:

Gordon Campbell: On The Tokenism Of New Zealand's Role Against Islamic State

Our contribution against IS will be to send SAS forces to train the Iraqis? That’s like offering trainers to General Custer just as the 7th cavalry reached the Little Big Horn. More>>

ALSO:

Scoop Business: Shell And Todd Caught Drilling Without Approval

Multi-national oil company Shell’s New Zealand arm and local energy giant Todd Energy have breached the new law governing New Zealand’s Exclusive Economic Zone, the Environmental Protection Authority says in an Oct. 10 document released by the Green Party. More>>

ALSO:

Gordon Campbell: On Pharmac, Gough Whitlam And Sleater-Kinney

We’re not at the outset of these negotiations. The outset was six years ago, and negotiators were hoping to have some sort of ‘framework’ deal finished in time for the APEC meeting in a few weeks’ time. These ‘extreme’ positions are what we’ve reached near the intended end of the negotiations… More>>

ALSO:

PM Of Many Hats: Questions, No Answers On Whale Oil

Dr RUSSEL NORMAN (Co-Leader – Green) to the Prime Minister: How many times since November 2008 has he spoken with blogger Cameron Slater on the phone and how many times, if any, has he texted him?
Rt Hon JOHN KEY (Prime Minister): None in my capacity as Prime Minister. More>>

ALSO:

Aussie Investigation Dropped: Call On Minister McCully To Pursue The Case Of Balibo Five

West Papua Action is deeply concerned at the lack of any clear outcome from the Australian Federal Police inquiry into the 1975 deaths of the ‘Balibo Five’ including NZ journalist Gary Cunningham. More>>

ALSO:

'Feed The Kids' Bill: Metiria Turei To Lead Fight On Feeding Hungry Children

Green Party Co-leader Metiria Turei is urging all political parties to support the Feed the Kids Bill which she inherited today from Mana leader Hone Harawira. More>>

ALSO:

Parliament Today: State Opening Of Parliament

The House sat at 10.30am on Tuesday before MPs were summoned to hear the Speech from the Throne in the Legislative Council Chamber. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news