Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Mainstreet Service Awards 2014

Friday 27 June 2014

Mainstreet Service Awards 2014

This year’s winners for outstanding customer service

Mainstreet Wanganui has once again had a team of secret shoppers hard at work in the CBD analysing the customer service of all CBD businesses to find the best. Their findings were announced on Friday night at the Whanganui Regional Museum during the 4th annual Mainstreet Service Awards. As with previous years businesses were sorted into one of three categories:

1 Best Service Hospitality

2 Best Service Retail

3 Best Service Professional Services

Businesses were analysed on a range of customer experience attributes including signage, access, product display, staff presentation, time to serve and local knowledge. For professional services such as banks, lawyers, accountants, financial advisors and insurance brokers’ shoppers also phoned their businesses and researched them via their websites. It is planned that online presence and marketing will be included as a judging criteria in Hospitality and Retail categories from next year as the vast majority of consumers are now using the internet to research products and businesses before they decide to visit or make a purchase.

The secret shoppers would like to acknowledge the runners up in each category:

For Hospitality: Stellar Restaurant and Bar and Spice Guru

For Retail: Footloose Shoes

For Professional Services: The New Zealand Automobile Association

The winners of the Mainstreet Service Awards 2014 are:

Best Service Hospitality: Mint

Mint was runner up in this category last year and this year took it out with their impressive menus across all three meal times and their venue suitability for a variety of age groups including youth, families and older groups. Mint staff have worked hard since opening to continually improve their food offering and to become a mainstay in the Wanganui hospitality scene.

Best Service Retail: The Bike Shed

Bike Shed won this category two years ago and have proven that in the intervening years their attention to detail and service has not wavered. Once again their store layout, access and attentive service impressed the secret shoppers who awarded them top marks in this category for the second time.

Best Service Professional Service: State Insurance

State Insurance have always scored highly in this category but this is the first year they have won. This year it was their team that pushed them over the line with near perfect scores for staff friendliness, presentation, product knowledge and local knowledge.

And the overall winner with the highest overall score was State Insurance
The award ceremony was supported by More FM and Whanganui Regional Museum.

“Once again this judging process has demonstrated the high levels of customer service a variety of businesses offer in our town,” says Mainstreet Marketing

Manager Elise Goodge, “This year businesses were awarded an average score out of 20, a large number of businesses scored 15 or above demonstrating just how close the judging of these awards was.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

AMA: Scoop's 'Invisible Paywall'

Operation Chrysalis: The Final Countdown - Thanks & There's Still Time To Pledge

Phew! We are now counting down the hours to the end of this crowd-funding campaign at 11pm on Sunday. Thankyou to all those Scoop readers and supporters who have pledged already. You have been awesome. But this is not over yet. More>>

 
 

PARLIAMENT TODAY:

IPCA Reports: Significant Problems In Police Custody

In releasing two reports today, the Independent Police Conduct Authority has highlighted a number of significant problems with the way in which Police deal with people who are detained in Police cells. More>>

ALSO:

Inspector-General of Intelligence and Security: Inquiry Into GCSB Pacific Allegations

The complaints follow recent public allegations about GCSB activities. The complaints, and these public allegations, raise wider questions regarding the collection, retention and sharing of communications data. More>>

ALSO:

TPPA Investment Leak: "NZ Surrender To US" On Corporates Suing Governments

Professor Jane Kelsey: ‘As anticipated, the deal gives foreign investors from the TPPA countries special rights, and the power to sue the government in private offshore tribunals for massive damages if new laws, or even court decisions, significantly affected their bottom line’. More>>

ALSO:

Werewolf: The Myth Of Steven Joyce

Gordon Campbell: The myth of competence that’s been woven around Steven Joyce – the Key government’s “Minister of Everything” and “Mr Fixit” – has been disseminated from high-rises to hamlets, across the country... More>>

ALSO:

RMTU: No Public Submissions On International Government Procurement Deal

“The government is preparing to assent to the Government Procurement Agreement, a World Trade Organisation Treaty which opens up New Zealand Government contracts to foreign companies and closes the door on local businesses and their workers. However the Foreign Affairs, Defence and Trade Select Committee is refusing to take public submissions on the decision.” More>>

ALSO:

Gordon Campbell:
On Pacific Spying

So New Zealand spied on its friends and allies in the Pacific – and has not only been passing on the results to the NSA, but has apparently passed on the details of the Pacific’s relations with Taiwan to our other best friends, the Chinese. On the side, the Key government has also been using the security services to gauge the chances of Trade Minister Tim Groser landing the top job at the WTO... More>>

ALSO:

State Housing Transfer: Salvation Army Opts Out

The Salvation Army has decided against negotiating with Government for the transfer of Housing New Zealand stock.
More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news