Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Council releases 2013/14 Residents Survey Results

Monday 30 June 2014

Council releases 2013/14 Residents Survey Results

Christchurch City Council has today released the results of its 2013/14 Residents Satisfaction Survey.

Christchurch Chief Executive Karleen Edwards says while the results highlight areas where the Council is performing well, the results also identify areas in need of improvement.

“The overall satisfaction result of the 2013/14 Residents Satisfaction Survey is slightly lower than we would have liked, with 64% achieved against 70% for the previous two years. However if we look at the result in context, it is understandable given the fact that the previous Council was not set up to deal with the severity of the issues created by the earthquakes, including challenges faced by Christchurch residents post-earthquake, particularly around EQC and insurance issues, as well as ongoing frustrations with the rebuild,” she says.

The results of the annual survey, which evaluates both the Council services available to residents such as parks and libraries, as well as the level of service a person receives when dealing directly with Council staff, are now available on the Council website.

“If we look at the results in a positive light, the new Council has been appointed to implement significant change. We now operate on a culture of continuous improvement, so the results of the survey enable us to robustly evaluate the areas performing below target, such as our infrastructure repairs, building consents and social housing facilities, and explore new ways to improve these services as much as possible to better meet the needs of Christchurch residents. It will take time but we are making progress.”

To view the 2013/14 Residents Survey, see attached or visit www.ccc.govt.nz

Background

Christchurch City Council began surveying residents on a regular basis in 1991 with the introduction of a face-to-face Annual Survey of Residents. This framework now includes:

1. A General Service Satisfaction Survey: to measure resident perceptions of satisfaction with Council service delivery. This 15 minute survey is conducted annually in March via telephone to a random sample of 770 Christchurch residents aged 15 years and over. It covers services which the majority of residents receive.

2. A Point of Contact Service Satisfaction Survey: to evaluate the customer service received at the time of contact with Council Services eg at Council Libraries and Service Centres. This survey is conducted throughout the year using a range of methods from on-site face-to-face and self-complete postal/maildrop surveys to web-based surveys.

The results of the surveys listed above feed into future performance planning and reporting of Council service delivery. Many results are among the performance targets for staff (whose targets generally include quantity, quality, efficiency and satisfaction with a given service). The results are also required at year end for the Annual Report.

- ends -

CCC_Point_of_Contact_Service_Satisfaction.pdf
2014_General_Service_Satisfaction_Survey_Report_FINAL_20140523.pdf

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Syriza Win Greek Election: The Rumblings Of The Left

Binoy Kampmark: The left – and by this, the genuine, progressive, unmanagerial left – is getting noisy. The Greek elections are upon us, with the similar challenges being played out from 2012. There are fears of Grexit – a heavy breathing departure from the eurozone that will do everything to rattle the central currency mechanism that has been taking a battering...

Much of this has been triggered by the moral outrage and political response of the left grouping centred on Syriza of Greece. The movement has been said to have similarities to a new constellation of power in Spain, led by Podemos. Syriza, led by Alexis Tsipras, has promised to renegotiate the terms of Greece’s 240 billion euro international bailout arrangements. Both parties point out to the distance between elector and the elected, a creeping death of democratic accountability in favour of market propriety. More>>

 

Transport: Auckland Looks To Light Rail

The Board of Auckland Transport has called for an investigation into a light rail network, which could relieve traffic congestion on some of the region’s busiest roads. This stems from work in 2012 (the City Centre Future Access study) which responded to a government request to develop a robust and achievable solution for access to the CBD. More>>

ALSO:

RMA: Smith's Claims Don't Match Evidence - Greens

The Motu group’s research into the impacts of planning rules looked at the costs related to housing development but not the benefits of environmental protections and does not recommend significant changes to the RMA to reduce the cost of new house builds. More>>

ALSO:

Gordon Campbell: On The Similarities Between John Key And David Cameron

For years now, David Cameron has been the closest available thing to a mentor/analogue to our Prime Minister, such that Key watchers could be interested in an analysis of Cameron that appeared in the British press over the Christmas break. More>>

Gordon Campbell: On Ian Fletcher Resignation & GCSB’s New Role

It may well be that after being shoulder-tapped in Queensland for the GCSB job, three years of living in Wellington has been enough for Fletcher and his family, given that the pending review of the GCSB would have required an even longer commitment from him. Three years of Wellington’s weather is enough for anyone... More>>

ALSO:

Ian Apperley: $10m Or $100m For New Wellington Council IT System?

I feel a Tui Billboard coming on. I commented the other day that it looked like the Council’s Ninth big project was a potential $100 million plus... The Mayor has responded: “I am reassured by the Chief Executive and by Anthony Wilson that the proposed budget is in the region of $10 million.” More>>

ALSO:

Southern Ocean:
Navy Intercepts Illegal Fishing Vessels

Foreign Minister Murray McCully today put illegal fishing vessels operating in the Southern Ocean on notice and vowed to take action against their owners. “As part of a multi-agency operation, the HMNZS WELLINGTON has intercepted two vessels claiming to be flagged to Equatorial Guinea, fishing illegally in the Southern Ocean.” Mr McCully says. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news