Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Council releases 2013/14 Residents Survey Results

Monday 30 June 2014

Council releases 2013/14 Residents Survey Results

Christchurch City Council has today released the results of its 2013/14 Residents Satisfaction Survey.

Christchurch Chief Executive Karleen Edwards says while the results highlight areas where the Council is performing well, the results also identify areas in need of improvement.

“The overall satisfaction result of the 2013/14 Residents Satisfaction Survey is slightly lower than we would have liked, with 64% achieved against 70% for the previous two years. However if we look at the result in context, it is understandable given the fact that the previous Council was not set up to deal with the severity of the issues created by the earthquakes, including challenges faced by Christchurch residents post-earthquake, particularly around EQC and insurance issues, as well as ongoing frustrations with the rebuild,” she says.

The results of the annual survey, which evaluates both the Council services available to residents such as parks and libraries, as well as the level of service a person receives when dealing directly with Council staff, are now available on the Council website.

“If we look at the results in a positive light, the new Council has been appointed to implement significant change. We now operate on a culture of continuous improvement, so the results of the survey enable us to robustly evaluate the areas performing below target, such as our infrastructure repairs, building consents and social housing facilities, and explore new ways to improve these services as much as possible to better meet the needs of Christchurch residents. It will take time but we are making progress.”

To view the 2013/14 Residents Survey, see attached or visit www.ccc.govt.nz

Background

Christchurch City Council began surveying residents on a regular basis in 1991 with the introduction of a face-to-face Annual Survey of Residents. This framework now includes:

1. A General Service Satisfaction Survey: to measure resident perceptions of satisfaction with Council service delivery. This 15 minute survey is conducted annually in March via telephone to a random sample of 770 Christchurch residents aged 15 years and over. It covers services which the majority of residents receive.

2. A Point of Contact Service Satisfaction Survey: to evaluate the customer service received at the time of contact with Council Services eg at Council Libraries and Service Centres. This survey is conducted throughout the year using a range of methods from on-site face-to-face and self-complete postal/maildrop surveys to web-based surveys.

The results of the surveys listed above feed into future performance planning and reporting of Council service delivery. Many results are among the performance targets for staff (whose targets generally include quantity, quality, efficiency and satisfaction with a given service). The results are also required at year end for the Annual Report.

- ends -

CCC_Point_of_Contact_Service_Satisfaction.pdf
2014_General_Service_Satisfaction_Survey_Report_FINAL_20140523.pdf

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Hager Revelations: Inquiry Into NZSIS Release Of Goff Docs

The Inspector-General of Intelligence and Security (IGIS), Cheryl Gwyn, announced today that she would be instituting an inquiry concerning allegations that the New Zealand Security Intelligence Service (NZSIS) might have released official information to Mr Cameron Slater, regarding briefings provided to the then Leader of the Opposition, for political purposes...

“I am satisfied there is a sufficient public interest justifying the commencement of an own-motion inquiry into the substance of the issues raised with my Office,” said Ms Gwyn. More>>

 

Parliament Today:

Fish Pun Warning: By Hoki! It’s Labour’s Fisheries Policy

A Labour Government will protect the iconic Kiwi tradition of fishing by improving access to the coast, protecting the rights of recreational fishers and reviewing snapper restrictions, Labour’s Fisheries spokesperson Damien O’Connor says. More>>

ALSO:

It's Official: Governor General Gives Direction To Conduct Election

The Governor General has signed the writ directing the Electoral Commission to conduct the General Election on 20 September 2014. This is the formal authority to run the 2014 election, and enables candidate nominations to open tomorrow Thursday 21 August 2014. More>>

Gordon Campbell: No More Mr Nice Guy

When future historians seek to identify the exact moment when the prime ministerial career of John Key hit the downward slope, they may well point to Key’s interview yesterday with Guyon Espiner on RNZ’s Morning Report. More>>

ALSO:

Dirty (Politics) Weekend: Collins’ Admission Reason For Key To Act

"Despite claiming that the evidence about her in Nicky Hager's book was ‘false’ Judith Collins has now been forced to admit that she did send information about a Ministerial Services staff member to Cameron Slater for him to use in a baseless smear campaign. More>>

ALSO:

Potential Disasters: Underground Coal Fire On Denniston Plateau

Forest & Bird says one or more coal fires have broken out beneath the Denniston Plateau, and that the Department of Conservation (DOC) must stop Bathurst Resources’ preparatory mining work going on there until the fire or fires are extinguished. More>>

ALSO:

Bikes: Nats Plan $100 Million For Urban Cycleways

Prime Minister John Key has today announced $100 million in new funding will be made available over the next four years to accelerate cycleways in urban centres. More>>

ALSO:

New Tax Bracket, Child Poverty Fund: Greens Launch Billion Dollar Plan To Reduce Child Poverty

The Green Party has launched a billion dollar package to significantly reduce child poverty in New Zealand. The details of the plan were released at the party’s campaign launch in Auckland. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news