Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Council releases 2013/14 Residents Survey Results

Monday 30 June 2014

Council releases 2013/14 Residents Survey Results

Christchurch City Council has today released the results of its 2013/14 Residents Satisfaction Survey.

Christchurch Chief Executive Karleen Edwards says while the results highlight areas where the Council is performing well, the results also identify areas in need of improvement.

“The overall satisfaction result of the 2013/14 Residents Satisfaction Survey is slightly lower than we would have liked, with 64% achieved against 70% for the previous two years. However if we look at the result in context, it is understandable given the fact that the previous Council was not set up to deal with the severity of the issues created by the earthquakes, including challenges faced by Christchurch residents post-earthquake, particularly around EQC and insurance issues, as well as ongoing frustrations with the rebuild,” she says.

The results of the annual survey, which evaluates both the Council services available to residents such as parks and libraries, as well as the level of service a person receives when dealing directly with Council staff, are now available on the Council website.

“If we look at the results in a positive light, the new Council has been appointed to implement significant change. We now operate on a culture of continuous improvement, so the results of the survey enable us to robustly evaluate the areas performing below target, such as our infrastructure repairs, building consents and social housing facilities, and explore new ways to improve these services as much as possible to better meet the needs of Christchurch residents. It will take time but we are making progress.”

To view the 2013/14 Residents Survey, see attached or visit www.ccc.govt.nz

Background

Christchurch City Council began surveying residents on a regular basis in 1991 with the introduction of a face-to-face Annual Survey of Residents. This framework now includes:

1. A General Service Satisfaction Survey: to measure resident perceptions of satisfaction with Council service delivery. This 15 minute survey is conducted annually in March via telephone to a random sample of 770 Christchurch residents aged 15 years and over. It covers services which the majority of residents receive.

2. A Point of Contact Service Satisfaction Survey: to evaluate the customer service received at the time of contact with Council Services eg at Council Libraries and Service Centres. This survey is conducted throughout the year using a range of methods from on-site face-to-face and self-complete postal/maildrop surveys to web-based surveys.

The results of the surveys listed above feed into future performance planning and reporting of Council service delivery. Many results are among the performance targets for staff (whose targets generally include quantity, quality, efficiency and satisfaction with a given service). The results are also required at year end for the Annual Report.

- ends -

CCC_Point_of_Contact_Service_Satisfaction.pdf
2014_General_Service_Satisfaction_Survey_Report_FINAL_20140523.pdf

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Wage Hike For MPs (and Paul Robeson)

Hard to tell what is more infuriating. Is it the 5.3% increase on the already bloated salaries of MPs, or their pantomime of outrage at being gifted with such a wonderful back-dated bonanza?

As usual, Prime Minister John Key has busily tried to distance himself from the political fallout, even though he happens to be the main beneficiary of the Remuneration Authority’s generosity. Finance Minister Bill English says with a straight face that it would actually be very hard to give the money back...

Even if it were true, it would actually be very easy for English and any other guilty colleagues, to give the extra money away. There are any number of food banks or homeless shelters who would be able to put the money to good use. More>>

 

PARLIAMENT TODAY:

No Designers Or Visual Artists: Flag Panel Members Announced

The Government has appointed 12 New Zealanders as members of the Flag Consideration Panel which will engage with the public about a possible new New Zealand flag, Deputy Prime Minister Bill English says. More>>

ALSO:

Labour MP Stands Down From Portfolio: Comment From Carmel Sepuloni

The first I knew of my mother’s charges was when I was called by a reporter yesterday. I spoke to Andrew and we agreed there is a conflict of interest at the present time which means I will temporarily stand aside from the Social Development portfolio. It’s the right thing to do… . More>>

ALSO:

Gordon Campbell: On Whether NZ Troops Are The Least Of Islamic State’s Problems

Given that it has been politically packaged and sold as a training mission, the Iraq deployment announced yesterday by Prime Minister John Key seemed to be mysteriously short of actual trainers... The other wing of the argument is whether a troop deployment is (a) the only effective way and (b) the appropriate time to combat Islamic State. More>>

ALSO:

143 Troops, Possible SAS Deployment, Legalities Unsorted: PM’s Statement On ISIL

Mr Speaker, today I am announcing to the House the Government’s decisions about our contribution to the fight against the Islamic State of Iraq and the Levant, or ISIL... More>>

ALSO:

Liu Saga: PM's Dinner With Controversial Donor

John Key must front up to New Zealand and say what he discussed with Donghua Liu when the disgraced businessman paid $25,000 for the Prime Minister to come to dinner at his Remuera home, the Green Party said today. More>>

ALSO:

Roads: National MP 'Concerned' At Overseas Driver Crashes

Waitaki MP and Parliamentary Private Secretary for Tourism Jacqui Dean said she was concerned at the number of fatal crashes involving overseas licence holders and she really felt that the time had come for more to be done. More>>

ALSO:

Parliament Today: Parole Bill Passes

A bill reducing parole hearings deemed to be unnecessary has passed. The third reading of the Parole Amendment Bill was completed by 104 to 16 with the Greens and Maori Party opposed. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news