Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Council releases 2013/14 Residents Survey Results

Monday 30 June 2014

Council releases 2013/14 Residents Survey Results

Christchurch City Council has today released the results of its 2013/14 Residents Satisfaction Survey.

Christchurch Chief Executive Karleen Edwards says while the results highlight areas where the Council is performing well, the results also identify areas in need of improvement.

“The overall satisfaction result of the 2013/14 Residents Satisfaction Survey is slightly lower than we would have liked, with 64% achieved against 70% for the previous two years. However if we look at the result in context, it is understandable given the fact that the previous Council was not set up to deal with the severity of the issues created by the earthquakes, including challenges faced by Christchurch residents post-earthquake, particularly around EQC and insurance issues, as well as ongoing frustrations with the rebuild,” she says.

The results of the annual survey, which evaluates both the Council services available to residents such as parks and libraries, as well as the level of service a person receives when dealing directly with Council staff, are now available on the Council website.

“If we look at the results in a positive light, the new Council has been appointed to implement significant change. We now operate on a culture of continuous improvement, so the results of the survey enable us to robustly evaluate the areas performing below target, such as our infrastructure repairs, building consents and social housing facilities, and explore new ways to improve these services as much as possible to better meet the needs of Christchurch residents. It will take time but we are making progress.”

To view the 2013/14 Residents Survey, see attached or visit www.ccc.govt.nz

Background

Christchurch City Council began surveying residents on a regular basis in 1991 with the introduction of a face-to-face Annual Survey of Residents. This framework now includes:

1. A General Service Satisfaction Survey: to measure resident perceptions of satisfaction with Council service delivery. This 15 minute survey is conducted annually in March via telephone to a random sample of 770 Christchurch residents aged 15 years and over. It covers services which the majority of residents receive.

2. A Point of Contact Service Satisfaction Survey: to evaluate the customer service received at the time of contact with Council Services eg at Council Libraries and Service Centres. This survey is conducted throughout the year using a range of methods from on-site face-to-face and self-complete postal/maildrop surveys to web-based surveys.

The results of the surveys listed above feed into future performance planning and reporting of Council service delivery. Many results are among the performance targets for staff (whose targets generally include quantity, quality, efficiency and satisfaction with a given service). The results are also required at year end for the Annual Report.

- ends -

CCC_Point_of_Contact_Service_Satisfaction.pdf
2014_General_Service_Satisfaction_Survey_Report_FINAL_20140523.pdf

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Parliament Today:

John Key Press Conference: Ashburton Shootings, Judith Collins Inquiry

Prime Minister John Key has delayed the release of Nationals’ fiscal policy in light of this morning’s shooting at a Work and Income office in Ashburton... Key also answered questions about Judith Collins, and confirmed that independent inquiry will be held with regard to allegations made against Collins. More>>

ALSO:

Internet MANA: Georgina Beyer Rocks The Waka

“There is now, and always will be, a range of views about many issues within our movement and members are free to express them, but Georgina’s views on Kim Dotcom are not shared by the MANA Movement leadership or the vast majority of MANA members and supporters around the country” states MANA Candidate for Waiariki, Annette Sykes. More>>

ALSO:

IGIS Update: Inquiry Into Release Of NZSIS Information

The Inquiry would be conducted in private and individuals would appear before her separately over a period of more than a week. She does not intend to name those summoned to give evidence until her report is published. “I can confirm that all persons summoned will be required to appear under oath...” More>>

ALSO:

Gordon Campbell:
On John Key’s ‘Blame It On Judith’ Strategy

Right now, Prime Minister John Key seems intent on limiting the scope of any inquiry into his government’s dealings with Cameron Slater. The declared aim is to make that inquiry solely about Judith Collins’ behavior with respect to the Serious Fraud Office. More>>

ALSO:

Maori Council Lawyers' Statement: Supreme Court Decision On Maori Water Rights

“…the Supreme Court refused to give Pouakani people what they asked for, but may have given them something much, much better instead… the Supreme Court has questioned whether the Crown owns the River at all.” More>>

ALSO:

Gordon Campbell: On The Debate, And The Collins Accusation

Debating is a peculiar discipline in that what you say is less important than how you’re saying it. Looking poised, being articulate and staying on topic generally wins the day – and on that score, Labour leader David Cunliffe won what turned out to be a bruising encounter with Prime Minister John Key last night on TVNZ. More>>

ALSO:

Gordon Campbell: On Winston Peters' Latest Bout Of Immigrant Bashing

It is only one poll, but rather than cannibalising each other's vote, Colin Craig and Winston Peters do seem to be managing to find the room to co-exist... Few are questioning how Peters got to this happy place, and what it says about the mood of the electorate. More>>

ALSO:

More Immigration News: First People Trafficking Charges

The first people trafficking charges in New Zealand have been brought by Immigration New Zealand (INZ)... The defendants have been charged under the Crimes Act 1961 for arranging by deception the entry of 18 Indian nationals into New Zealand. More>>

Collins 'Misinterprets Media Reports': "Too Compromised To Remain Justice Minister"

Bizarre claims by Judith Collins this morning that she had been cleared of inappropriate behaviour by the Privacy Commissioner demonstrates she is too compromised to remain Justice Minister, Labour MP Grant Robertson says. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news