Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Residents’ Satisfaction Still on the Up

Residents’ Satisfaction Still on the Up

Dunedin (Monday, 28 July 2014) – Residents’ satisfaction with the Dunedin City Council’s performance continues to rise.

Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003.

The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.”

Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Toitū Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas.

Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months.

Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services.

The survey was carried out by independent research company Key Research of Tauranga.

A report with the full results and detailed information on how the survey was conducted is available at www.dunedin.govt.nz/ros.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Minister of Finance: Plan Shows $100 Billion Infrastructure Projects

Finance Minister Bill English has today launched the Government’s Ten Year Capital Intentions Plan (CIP) which shows a pipeline of $100.9 billion worth of infrastructure projects over the next decade. More>>


Werewolf: Safe Landings Gordon Campbell on the safety challenge to the Wellington runway extension.

The safety-related legal challenge revolves around the size of the 90 metre long Runway End Safety Area (RESA) being proposed for the runway extension. More>>


Environment Commissioner: We Need To Work Together On Climate Change And Farming

“The debate around agricultural emissions and the ETS has been polarised for too long,” said the Commissioner. “But the ETS is not the only way forward – there are other things that can be done.” More>>


NZ Super Fund: Seeking To Put A Market Price On Climate Change

Oct. 19 (BusinessDesk) - The New Zealand Superannuation Fund says it will devise a set of rules to assess investment winners and losers under climate change, a strategy that could rule out fossil fuels or producers such as current portfolio member Exxon ... More>>


Rejuvenation: Parata Will Not Contest 2017 Election

Education Minister and National List MP Hekia Parata has today announced that she will not be contesting the next election. She advised the Prime Minister of her decision earlier this year. More>>

Prisons Grow: Government Approves Plans For Increased Prison Capacity

Despite significant progress in reducing crime the number of prisoners has increased faster than projected. This is because the proportion of offenders charged with serious crimes has risen, meaning more people are being remanded in custody and serving more of their sentences in prison. More>>


Gordon Campbell: On Plastic Bag Activism, And Street Harassment

Amusing to see the Act Party experiencing another outbreak of young fogey-ism. What has aroused the ire of Act Leader David Seymour this time is the introduction of a Greens private members bill to the ballot process, calling for a 15 cents levy on plastic bags to reduce pollution. More>>


Unclear Weapons: US Navy Ship Cleared To Visit NZ For Navy's 75th

United States Navy ship, the USS Sampson, has been given clearance to visit New Zealand next month by Prime Minister John Key... “The process for considering the visit by the USS Sampson is the same as that used for all ships attending the International Naval Review." More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news