Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Residents’ Satisfaction Still on the Up


Residents’ Satisfaction Still on the Up

Dunedin (Monday, 28 July 2014) – Residents’ satisfaction with the Dunedin City Council’s performance continues to rise.

Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003.

The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.”

Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Toitū Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas.

Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months.

Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services.

The survey was carried out by independent research company Key Research of Tauranga.

A report with the full results and detailed information on how the survey was conducted is available at www.dunedin.govt.nz/ros.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Farcical Elevation Of David Seymour

With the election won, it’s time to find jobs for the boy. David Seymour is the Act Party’s latest scrounger to be rewarded by the National Party, and not only with a seat in Parliament. This time around, a couple of parliamentary Undersecretary posts in education and regulatory reform have been thrown in, plus an annual salary of $175,000 while he learns the ropes. Shouldn’t Seymour at least be put on a 90 day trial before he gets his hands on that sort of serious moolah?

It would be for his own good, really. At this rate, Act is never going to learn how to make its own way in the world More>>

 

As Key Mulls Joining ISIS Fighting: McCully Speech To UN Backs Security Council Bid

It is an honour to address you today on behalf of the Prime Minister and Government of New Zealand. Our General Election took place last week - our Prime Minister Rt Hon John Key is engaged in forming a government and that is why he is unable to be here in New York... More>>

ALSO:

Labour: Cunliffe Triggers Party Wide Leadership Contest

David Cunliffe has resigned as Labour Leader, but says he will seek re-election... If there is any contest the election will have to go through a process involving the party membership and union affiliates. More>>

ALSO:

Flyover Appeal: Progress And Certainty, Or Confusion And More Delays?

Lindsay Shelton: The Transport Agency, embarrassed by the rejection of its flyover alongside the Basin Reserve, says it’s appealing because the decision could “constrain progress.” Yet for most clear-sighted Wellingtonians a 300-metre-long concrete structure above Kent and Cambridge Terraces would in no way be seen as progress… More>>

ALSO:

Gordon Campbell: On Cunliffe’s Last Stand

Right now, embattled Labour leader David Cunliffe has three options. None of them are particularly attractive for him personally, or for the Labour Party... More>>

ALSO:

Key Seeking 'New Ideas': Look To Children’s Commissioner On Poverty - Greens

John Key should not reinvent the wheel when it comes to ideas for tackling child poverty, and instead look to the recommendations of the Children’s Commissioner’s Expert Group on Child Poverty, Green Party co-leader Metiria Turei says. More>>

ALSO:

'Safe To Re-Enter' - OIA Docs: Safety Is Absolute Priority At Pike River Mine

“We understand that the time it is taking to complete our evaluation of the risks is frustrating for the family members and we are trying to complete this work as quickly as we can,” Ms Dunphy says. “It is Solid Energy’s responsibility to make this decision and we will do so, once we have all the information required to make a fully-informed decision.” More>>

ALSO:

Images & Report: Mihi To Welcome Newly-Elected MPs To Parliament

The 29 newly elected MPs were welcomed into Parliament with a Mihi. Parliament’s current Speaker David Carter offered advice from his experience working in Parliament advising the MPs to work collaboratively. More>>

Gordon Campbell: On Labour’s Very Bad Year

While Labour leader David Cunliffe still appears to be in denial about the extent of Saturday night’s debacle, there was hardly a single redeeming feature about the election results for the centre-left... More>>

ALSO:

General Election NZ: National Win

Election Night: With almost all votes counted National and John Key have won a third term and are close to being able to govern alone if they so choose. Key has indicated he will still reach out to form a Government with ACT, United Future and Maori Party. More>>

ALSO:

Perfectly-Timed Anniversaries: Suffrage Day Is Last Chance To Enrol

“The last chance to enrol is Friday 19 September. You can’t enrol on election day.” More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
More RSS  RSS
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news