Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Non-Legal Insurance Advocacy Returning Homeowner’s Wellbeing

Non-Legal Insurance Advocacy Returning Homeowner’s Wellbeing


Homeowners with unresolved earthquake insurance claims are burdened down with copious and complicated technical reports and a myriad of explanations amid pressure to make decisions based on information they can no longer make sense of.

Canterbury Insurance Assistance Service, project facilitator, Lorraine Guthrie reports CIAS clients are overwhelmed by the information they now have, highly stressed and increasingly vulnerable from financial pressure and the struggle to remain physically well whilst living in inadequate physical and social conditions. Stress is impacting on couple’s relationships, their capacity to
parent their children and to maintain a healthy social life.

The word advocacy seems to have adverse undertones such as Advocates being combative, confrontational and unreasonable. Hence advocacy services preferring to advertise they offer advice not advocacy. At this late stage, so long after the earthquakes, homeowners NEED a reliable, caring and knowledgeable non-legal advocate to help them; make sense of the information, facilitate actions to make progress and to maintain a vision of the resolution clients no longer believe can happen. None of us should not be apologetic for offering advocacy.

Insurers are now reporting the benefits of having an advocate involved with a client and are welcoming our case facilitators.

CIAS clients become less self-protective, more able to consider options and better prepared, having worked through issues around their insurance claims with a CIAS case facilitator before meeting with EQC or an insurer. Many of the clients we see have lost trust and confidence in virtually everyone and we work hard to get that back so we can move forward with them to assist them to get their claims resolved fairly. We can almost see the stress lifting from clients’ shoulders when a

case facilitator agrees to attend a meeting with them.

We are about maintaining and improving a homeowner’s level of well-being which we believe insurers want also. Whether it is assistance or advocacy we choose to call insurance claims support, let’s just get it out there and available to all those who need it.

CIAS welcomes contact from homeowners either via the website contact form or at
www.cias.org.nz .

ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Parliament Today:

Werewolf: The Defence Pretence

Last year, the world began spending more money on weapons again, for the first time since 2011... New Zealand belongs to a region – Asia and Oceania – where military spending rose sharply in 2015, by 5.4 per cent. More>>

ALSO:

Gordon Campbell: On Not Crying Foul, Argentina

So a couple of guys found to be criminally liable of environmental pollution in Argentina lodge an application with the Overseas Investment Office… in order to buy some prime New Zealand rural land. Seems that their factory back home had carelessly and/or intentionally discharged toxic waste into the Lujan river. Bummer... More>>

ALSO:

Urban & Rural: $303m To Merge And Modernise New Zealand’s Fire Services

Internal Affairs Minister Peter Dunne today announced funding of $303 million over five years to combine urban and rural fire services into one organisation from mid-2017. More>>

ALSO:

High Trust Regime: What Did The PM Tell His Lawyer About Foreign Trusts?

The Government stopped the IRD from reviewing New Zealand foreign trusts shortly after the Prime Minister’s lawyer wrote to the Revenue Minister claiming John Key had promised him the regime would not be changed. More>>

ALSO:

Road Crime: Wicked Campers Vans Classified As Objectionable

The definition of publication includes any "thing that has printed or impressed upon it, or otherwise shown upon it, 1 or more (or a combination of 1 or more) images, representations, signs, statements, or words", The Classification Office has previously classified such 'things' as billboards, t-shirts, and even a drink can. This is the first time the Classification Office has classified a vehicle. More>>

ALSO:

'When New' Repairs: Landmark EQC Settlement

The Earthquake Commission has cut a deal with 98 Canterbury homeowners that affirms the government entity's responsibility to repair earthquake-damaged property to a 'when new' state, as well as covering repairs for undamaged parts of a property and clarifying its position on cash settlement calculations. More>>

ALSO:

Gordon Campbell: On Kiwirail’s Latest Stint In The Dogbox

The denigration of Kiwirail continues. The latest review (based on a 2014 assessment) of the options facing the company have enabled Kiwirail to be hung out to dry once again as a liability and burden on the taxpayer. More>>

ALSO:

Royal Society Report: Good Opportunities To Act Now On Climate Change

There are many actions New Zealand can and should take now to reduce the threat of climate change and transition to a low-carbon economy, a report released today by the Royal Society of New Zealand finds... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news