Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Lessons from test of email and text alert systems

Lessons from test of email and text alert systems

30 September 2014

The regional test of the email and text message alerting system on the weekend went well but there were a number of lessons learnt from the test which will be worked on in the coming weeks.

Bay of Plenty Civil Defence operates a free subscription-based, text message and email alerting system to let subscribers know if there is a significant emergency in the region and what to do.

During the test on the weekend, most people received their messages at around 10:15am as planned, however some people did not receive them until much later.

Bay of Plenty Civil Defence Emergency Management Group Team Leader, Angela Reade said that the focus was now on rectifying these issues.

“Overall, we were happy with the test and most people seem to have received their text and email messages as planned. We are also really pleased with the buy-in from the community and the number of people who signed up to receive these alerts. This is a good sign that people are thinking carefully about their preparedness for an emergency and taking all the steps they can.

“However, we did have a number of issues including some people not receiving messages until many hours later and some people not receiving them at all. There are a number of possible reasons for this and we are working closely with the system provider and other relevant groups to get to the root of the problem to resolve it. This is a priority for our group at the moment,” Ms Reade said. “This is why we test our systems to ensure that things run smoothly on the day”.

Residents are encouraged to sign up to the service and to follow Civil Defence on Facebook and Twitter to keep up to date with the latest Civil Defence information.

“The system is robust and the nature of a test like the one on Sunday is to ensure that we can improve it constantly. So feedback is important – if you received the messages or if you didn’t, we would like to hear from you on our website (www.bopcivildefence.govt.nz). Feedback will help us get a better handle on where and what time the issues were for some subscribers.

“A final thanks to all those who got involved with Get Ready week and took the opportunity to make sure their family and friends were prepared should a real disaster strike. We are all working towards a more resilient Bay of Plenty community,” Ms Reade said.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Veronika Meduna: The Kaikoura Rebuild

A Scoop Foundation Investigation

Friday will be a big day for people north of Kaikōura – and for hundreds of construction workers who are racing to reopen State Highway 1 in time for the holiday season.

By the afternoon, the South Island’s main transport corridor will be open to traffic again, more than a year after a magnitude 7.8 earthquake mangled bridges and tunnels, twisted rail tracks and buried sections of the road under massive landslides. More>>


BPS HYEFU WYSIWYG: Labour's Budget Plans, Families Package

“Today we are announcing the full details of the Government’s Families Package. This is paid for by rejecting National’s tax cuts and instead targeting spending at those who need it most. It will lift 88,000 children out of poverty by 2021." More>>


Gordon Campbell: On Defence Spending, Alabama, And Dolly Parton

The spending lavished on Defence projects to meet the risks that could maybe, possibly, theoretically face New Zealand in future is breath-taking, given how successive governments have been reluctant to spend even a fraction of those amounts on the nation’s actual social needs. More>>


Members' Bills: End Of Life Choice Bill Passes First Reading

The End of Life Choice Bill in the name of David Seymour has been sent to a select committee for consideration by 76 votes to 44. It is the third time Parliament has voted on the issue in recent decades and the first time such a Bill has made it over the first hurdle. More>>


State Sector: MPI Survives Defrag Of Portfolios

The Ministry for Primary Industries will not be split under the new government, but will instead serve as an overarching body for four portfolio-based entities focused on fisheries, forestry, biosecurity and food safety. More>>


Gordon Campbell: On Vulnerable Kids, RNZ Funding, And Poppy

The decision to remove the word ‘vulnerable’ from the Ministry for Vulnerable Children could well mark a whole shift in approach to the care of children in need... More>>





Featured InfoPages