11 November 2014

Auckland Council website update

Auckland Council’s website is continuing to experience intermittent technical issues as people try to access the new 2014 property valuations published yesterday.

Acting Chief Finance Officer Kevin Ramsay says the council apologises for the ongoing problem. The council is adding more IT resources and bandwidth to its website to help cope with the traffic.

The website yesterday experienced a more than 1,000% increase in page views for a single day. On an average the site gets between 80,000 to 90,000 daily page views and yesterday, despite the intermittent site fluctuations, there were 977,968 page views.

“IT staff are working long hours to try to make the site more stable and resolve any of the technical issues involved and we apologise for the inconvenience.”

The valuations, which are completed every three years, will be used to help determine the share of rates for each property for year beginning 1 July 2015, but have no impact on the amount of rates council collects overall

Council property valuations – key facts:
• Property valuations help determine the share of rates people pay but have no impact on the amount of rates money the council collects
• This year’s property revaluation showed an average capital value increase of 29 per cent since 2011
• The average residential capital value increase was 34.8 per cent
• All property owners will also receive a notice in the mail in mid-November
• All property owners have the right to object to their values and the objections process is now open.

aucklandcouncil.govt.nz/EN/ratesbuildingproperty/ratesvaluations/valuations/Pages/home.aspx

ENDS

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