Update: Auckland Council website – 3.45pm

Auckland Council says an unprecedented level of activity on its website is likely to be the cause of ongoing technical issues with the site.

The council is working to increase the capacity of the website to help cope with the traffic but expects problems to continue as long as activity remains at levels experienced over the past two days.

People are advised to phone the council’s call centre on 0508 000 021 if they are unable to access their property value via the website and will receive this information over the phone.

Acting Chief Finance Officer Kevin Ramsay says resolving the issues with the website is council’s number one priority and reminded people that letters with values are being delivered over the next few days.

“We apologise that some people are still unable to access their property valuation and ask that they phone our call centre if they need this information urgently,” Mr Ramsay said.

Impact on website:

• The website yesterday experienced a more than 1,000% increase in page views for a single day

• On an average the site gets between 80,000 to 90,000 daily page views

• Yesterday, despite the intermittent site fluctuations, there were 977,968 page views.

Council property valuations – key facts:

• Valuations, which are completed every three years, will be used to help determine the share of rates for each property for year beginning 1 July 2015, but have no impact on the amount of rates council collects overall

• This year’s property revaluation showed an average capital value increase of 29 per cent since 2011

• The average residential capital value increase was 34.8 per cent

• All property owners will also receive a notice in the mail in mid-November

• All property owners have the right to object to their values and the objections process is now open.

aucklandcouncil.govt.nz/EN/ratesbuildingproperty/ratesvaluations/valuations/Pages/home.aspx

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