Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Police investigating 111 outage on Sunday morning

Police investigating 111 outage on Sunday morning

Police are investigating a technical fault with the 111 system which prevented people from reaching emergency services in the early hours of this morning.

The fault was nationwide and appears to have affected callers trying to get through between midnight and 12.45 am. Callers received an automated message saying the system was overloaded and could not proceed any further.

Acting national manager for Communication Centres, Inspector Mal Schwartfeger said the fault was with the Police system rather than Spark.

The Spark initial call answer point identified the issue and alerted Police.

Standard business continuity processes were put into practice immediately.

“Police went to the back up system and all available call takers were placed on phones to reduce the queue.

It took 35 to 40 minutes to clear the backlog of calls.”

“Police remained on the back up system until the main system was restored and operational at 2am.”

“We apologise to those people who were unable to access emergency services and can assure people that the system has been restored to normal service”.

“We believe a number of callers were affected, however more work needs to be done before we know the exact number. We do know that some callers called back on numerous occasions”

Further investigation is underway to ascertain exactly what caused the fault.

“Any fault with the 111 system is of concern because of the risk to people who may be in life-threatening situations.

We will be taking any necessary steps to ensure the fault does not occur again”

ENDS

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines



Gordon Campbell: On Dune 2, And Images Of Islam


Depictions of Islam in Western popular culture have rarely been positive, even before 9/11. Five years on from the mosque shootings, this is one of the cultural headwinds that the Muslim community has to battle against. Whatever messages of tolerance and inclusion are offered in daylight, much of our culture tends to be hostile to Islam when we’re sitting in the dark, with popcorn.
Any number of movie examples come to mind, beginning with Rudolf Valentino’s role (over a century ago) as the romantic Arab hero in The Sheik...
More


 
 


Government: One-stop Shop Major Projects On The Fast Track

The Coalition Government’s new one-stop-shop fast track consenting regime for regional and national projects of significance will cut red tape and make it easier for New Zealand to build the infrastructure and major projects needed to get the country moving again... More

ALSO:


Government: GPS 2024: Over $20 Billion To Get Transport Back On Track
Transport Minister Simeon Brown has released the draft Government Policy Statement (GPS) on Land Transport, outlining the Coalition Government’s plan to build and maintain a transport system that enables people to get to where they need to go quickly and safely... More

ALSO:

Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More


Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels


 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.