Road Rage in the City of Sails

More than a quarter of Aucklanders have experienced a road rage incident

Auckland, Thursday 30 June: One of the consequences of living in a city renowned for its traffic woes is sometimes experiencing a bit of road rage, according to the latest survey from consumer satisfaction company, Canstar Blue.

Aucklanders are the most likely of all those surveyed to have experienced a road rage incident (26%). Those in Otago are the least likely to have experienced an incident where they, or someone else on the road, expressed their anger (10%).

The number of young people experiencing road rage is fairly high, as 24% of Generation Ys and 26% of Generation X claim to have been in an incident, says Canstar New Zealand General Manager, Jose George.

“Baby Boomers are least likely to experience anger on the road (15%). Overall, 22% of New Zealanders are now experiencing incidents and men (23%) are slightly more likely than women (21%) to be involved in an expression of road rage.”

Considering an alternative?

As close to 60% of Kiwis claim that they would hesitate to purchase a car that wasn’t fuel efficient, it’s not surprising that 48% would consider hybrids.

Hybrids and electric vehicles are known for their fuel savings and elements of environmental protection, says George.

“On average a hybrid car consumes about only half the fuel of the same car without the electric motor, often the biggest selling point of the vehicles. They have plenty of perks though with lots of torque, lower CO2 emissions, and as people consider more efficient options, good resale value as well.”

Those in Otago are increasingly interested in buying a hybrid/electric vehicle; 66% say they would consider it this year compared to 49% in 2015. Those in the Bay of Plenty are the least inclined to buy an alternative model (37%).

Men (51%) are also a lot more interested in sustainable cars than women (45%).

Customer satisfaction ratings for 2016

http://www.canstarblue.co.nz/vehicles/cars/

Hyundai has taken out this year’s survey, receiving 5-star ratings across every category. They were the only car brand to get full marks for reliability and driving experience.

While cars are a big ticket item, it’s not all about price. Consumers rated reliability (35%) and driving experience (34%) as their number one drivers of satisfaction, with value for money coming in a distant third (19%), says George.

“Hyundai is known for having a model to suit every lifestyle. They work to drive competition in the marketplace through innovation, and place a lot of emphasis on consumer service, before and after sale – efforts which are appreciated by their customers.”

The survey asked respondents to rate their across seven variables:

1. Reliability

2. Driving experience

3. Value for money

4. Point of sale

5. Car servicing

6. After sale service

7. Overall satisfaction

About the survey

Canstar Blue commissioned I-view to survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction.

The outcomes reported are the results from customers who currently have bought a brand new car from a dealership in the last 3 years. In this case there were 424 respondents.

ends

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