Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Satisfaction Steady with Wellington Public Transport

7 August 2017

Satisfaction Steady with Wellington Public Transport

An annual customer satisfaction survey of public transport in the Wellington region shows satisfaction on par with last year’s survey at 92%.

Barbara Donaldson, Chair of the Regional Transport Committee, says over 3,800 customers were surveyed and the results showcase Wellington’s Metlink public transport network is continuing to achieve a very high standard of service.

“There are always areas that require an ongoing focus and that’s why public feedback is important to us. We will continually strive to provide the region’s commuters the best public transport network in the country and, particularly this coming year, people are going to notice some great changes.”

Key results from the survey show:
Overall satisfaction with the current trip remained stable and on par with the previous survey at 92%, with the ferry services enjoying a slight increase (+2) to 99%.
• Bus 92% (down 2%)
• Train 93% (steady 0%)
• Harbour ferry 99% (up 2%)
Personal security during the trip:
• Bus 95% (steady 0%)
• Train 96% (steady 0%)
• Harbour ferry 99% (down 1%)

Other key results included:

• 89% (steady 0%) saying they were satisfied with the attitude of the driver or staff
• 80% (up 3%) of rail passengers feel they have enough seats available
• 87% (down 2%) Would recommend Metlink Services to others

In another survey in May, 450 customers were asked what they thought of Metlink’s website with most features rating 4 out of 5 for ease of use.

Councillor Donaldson says customers gave some really useful feedback.

“Thanks to public input, in the next few weeks there will be changes in the website’s journey planner and a new “Locate” option to allow customers to track their bus on a map.

"We now have over 25,000 people signed up with a My Metlink account and over 10,500 Twitter uses. With the stormy winter Wellington’s been having, signing up or following us is useful for receiving notifications and alerts on services when there’s a weather event, road closure or breakdown.”

To create a Metlink account, please go to metlink.org.nz/my-metlink or you can follow us at @metlinkwgtn.

To read a summary of Greater Wellington Regional Council’s Public Transport Satisfaction Survey, please go tohttp://www.gw.govt.nz/assets/council-reports/Report_PDFs/2017.274.pdf


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Back Again: Government Approves TPP11 Mandate

The Government has approved a negotiating mandate for Trans-Pacific Partnership 11 (TPP11), which will ensure New Zealand businesses remain competitive in overseas markets.

Trade Minister Todd McClay says New Zealand will be pushing for the minimal number of changes possible to the original TPP agreement, something that the remaining TPP11 countries have agreed on. More>>




Gordon Campbell: On Why Labour Isn’t Responsible For Barnaby Joyce

As a desperate Turnbull government tries to treat the Barnaby Joyce affair as a Pauline Hanson fever dream – blame it on the foreigners! We’re the victims of the dastardly New Zealand Labour Party! – our own government has chosen to further that narrative, and make itself an accomplice. More>>


Rail: Greens Back Tauranga – Hamilton – Auckland Service

The Green Party today announced that it will trial a passenger rail service between Auckland, Hamilton and Tauranga starting in 2019, when it is in government. More>>


Housing: Voluntary Rental Warrant Of Fitness For Wellington

Wellington City Council is partnering with the University of Otago, Wellington, to launch a voluntary Rental Warrant of Fitness for minimum housing standards in Wellington, Mayor Justin Lester has announced. More>>


Treaty: Agreement In Principle Signed With Moriori

“The Crown acknowledges Moriori was left virtually landless from 1870, hindering its cultural, social and economic development. The Crown also acknowledges its contribution to the myths that the people of Moriori were racially inferior and became extinct." More>>


Susan Devoy: Call For Inquiry Into State Abuse Reaches UN

Race Relations Commissioner Dame Susan Devoy is in Geneva and has asked a United Nations committee to urge the New Zealand government to initiate an inquiry into the physical and sexual abuse of children and disabled people held in state institutions. More>>


(Not National): Cross-Party Agreement On Pike River Re-Entry

The commitment was signed this afternoon by the leaders of Labour, United Future, The Maori Party, and the Green Party and, together with the earlier commitment by New Zealand First, means that there is now a Parliamentary majority behind the families’ fight for truth and justice. More>>






Featured InfoPages

Opening the Election