Vector media advisory 6.30pm

Vector's outage crews have now repaired all known damage to main supply lines in Auckland’s suburbs.

Their focus now is on repairing the localised damage affecting under 1,200 individual properties. Customers who remain without power or hot water after the main supply line to their suburb or street is reconnected should get in touch with Vector via phone or app to let us know, as there may be localised faults on individual properties.

Those crews, and others solely dedicated to restoring hot water, will continue to work 24/7 until everyone is connected.

We know that accurate estimates for power and/or hot water being restored has been a significant source of customer frustration, and we apologise for this. We’ll publish all new information as soon as we get it.

Information on where our outage crews are currently working is available : https://www.vector.co.nz/personal/outages/outage-map

Updated information on restoration times is available : https://www.vector.co.nz/personal/outages/restoration-times

HOT WATER ISSUES
Vector is aware of hot water issues throughout the region. These are separate to our power restoration work.

Vector’s Head of Network Programme Delivery, Minoru Frederiksens, offers an explanation on the process taken to restore hot water after a major power outage.

That video is available here: https://vimeo.com/264927370

Further information on what to do if you don’t have hot water is also available on our website here: https://www.vector.co.nz/news/what-to-do-if-you-don-t-have-hot-water

PUBLIC SAFETY MESSAGES

Our outage response crews continue to observe massive amounts of tree damage right across Auckland as we work to restore power, and weakened trees are continuing to give way. Vector would like to remind the public to please be wary of large trees or branches for the next few weeks. If you see a tree with damaged branches that haven’t come down, please alert the landowner or Auckland Council.Click her for an official advisory from Auckland Council on the issue of damaged or weakened trees.

All downed power lines should be treated as live, so please stay well away and don’t attempt to cut or move trees that are in contact with lines.

If you use medical equipment that relies on electricity you should let your power company or retailer know first. If you are not able to contact your retailer, please contact Civil Defence on 0800 22 22 00. However, if there is an immediate health threat, please contact your health provider or call 111.

In the meantime, we’re continuing to work with Civil Defence and Auckland Council to provide assistance to impacted communities where we can.

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