Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Resident survey reveals high satisfaction level

12 September 2018

Residents’ satisfaction levels with Marlborough District Council’s services have again rated highly, with drinking water, sewerage and community facilities the top three performers. The Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.

Where comparisons with New Zealand benchmarks are available, almost all Marlborough District Council scores are higher, with many significantly higher. While the satisfaction level with overall performance was down from 84% in 2017 to 77.8% this year, the long term trend has been one of improvement, and last year’s satisfaction score was the highest achieved in a decade of surveying.

The three top rated services in 2018 are:

· Drinking water - 8.2 out of 10

· Sewerage - 7.9 out of 10

· Community facilities - 7.5 out of 10

The three lowest rated services in 2018 are:

· Democratic process - 5.6 out of 10

· Environmental policy and monitoring - 6.1 out of 10

· Biosecurity - 6.2 out of 10

Chief Executive Mark Wheeler said: “Our overall satisfaction score sits at 78%, a slight drop on last year but well ahead of the New Zealand benchmark of 55%. We are equal to or ahead of the New Zealand benchmark on every count.”

“A new question this year - on whether people are satisfied with Council’s communications - achieved a good result at 75%, against the national benchmark of 53%. Regulatory areas - which traditionally are harder to gain high scores for - like resource consents and building consents - at 61% and 63% - are ahead of last year’s scores and well above the New Zealand benchmark.”



“I’d like to thank our hard working staff for their achievements. They often go the extra mile to deliver an excellent customer experience.”

“While we can’t sit on our laurels - there is always room for improvement - people in Marlborough are generally satisfied with their Council’s performance.”

The survey is available at https://www.marlborough.govt.nz/your-council/long-term-and-annual-plans-policies-and-reports/residents-satisfaction-survey The survey will be reported to tomorrow’s Planning, Finance and Community committee meeting.

ends

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Sir Michael Cullen’s Tax Reform

To ordinary wage and salary earners who (a) watch a slice of their gross income being taxed every week via PAYE and who also (b) pay GST on every single thing they buy, there has been something quite surreal about the centre-right’s angry and anguished reactions to the Tax Working Group’s final report... More>>

 
 

89 Cents An Hour: Govt Plans Fix For Minimum Wage For People With Disabilities

IHC is delighted that the Government is looking into replacing the Minimum Wage Exemption (MWE) with a wage supplement to ensure people with disabilities are paid at least the minimum wage. More>>

ALSO:

Te Waihanga: New Independent Commission To Tackle Infrastructure Issues

The New Zealand Infrastructure Commission – Te Waihanga – will be established as an Autonomous Crown Entity to carry out two broad functions – strategy and planning and procurement and delivery support. More>>

ALSO:

Auckland Action Against Poverty: Motels Profit From Housing Crisis

A single motel which charges up to $1,500 per week per room has received over $3 million worth of Government funds to provide emergency assistance, despite never having a Code Compliance Certificate – an offence under the Building Act – and receiving a series of longstanding complaints from occupants... More>>

ALSO:

Gordon Campbell: On The Alleged China Relations Crisis

If New Zealand’s relations with China are ‘deteriorating’ then you still need a microscope to detect the signs... More>>

ALSO:

Environment: Government To End Tenure Review

“Tenure review has resulted in parcels of land being added to the conservation estate, but it has also resulted in more intensive farming and subdivision on the 353,000 ha of land which has been freeholded. This contributed to major landscape change and loss of habitat for native plants and animals,” said Eugenie Sage. More>>

ALSO:

Bell Tolls: Big Changes, Grand Mergers Planned For Vocational Training

“At a time when we’re facing critical skill shortages, too many of our polytechnics and institutes of technology are going broke... More>>

ALSO:

Sallies' State Of The Nation: Progress Stalled In Reducing Inequality

The report shows a lack of tangible progress in key areas including record levels of household debt and a growing gap in educational achievement between poorer and more well off communities. More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels