Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Bus satisfaction grows as improvements continue

An official survey of bus users has revealed great satisfaction with Dunedin and Queenstown’s overhauled bus services.

Overall satisfaction levels for Dunedin have climbed to 93% from 87% last year and are at 95% in Wakatipu (not previously surveyed).

The results were reported to the council’s finance and corporate committee this today.

In Dunedin, some of the key satisfaction indicators, such as ‘how often the service runs’ and the quality of bus information, have jumped by at least 20% in the past year following a major network upgrade last September which simplified routes and increased the frequency and quality of services.

Significant revisions to the website and social media – including an improved journey planner, dynamic timetables and a new alert system – are reflected in big increases in satisfaction with ‘ease of getting route information’ and ‘information about services and delays’.

Passengers of Queenstown’s new Orbus service are also very happy with the service overall, especially with the quality of the buses (95%), route information (95%) and travel times (94%).

There remain some challenges for the Queenstown service, with satisfaction in how often the services run at 78%, and with information about services and delays at 71%. However, these results are in line with expectations, given the pressure for services to fast-growing areas, and continued rush hour congestion and roadworks.

“We’re really pleased with these results” Otago Regional Council Chief Executive Sarah Gardner said. “While we are also aware of areas for ongoing improvement, it’s very heartening to see that those who are making use of the service are quietly happy overall.”

As well as Dunedin’s bus hub, currently under construction, other ongoing changes in the works include increases in frequency for two more routes. In Queenstown, afternoon peak services between Lake Hayes Estate and Jack’s Point which have been hourly will be increased to half-hourly. The council also plans to fast-track the extension of half-hour services to off-peak times between Waverley and Belleknowes in Dunedin.

Queenstown Mayor Jim Boult said he was extremely happy with the results. “It’s great to see the local community embracing the service and making the choice to leave the car at home. If we can maintain growth in passenger numbers, this will lead to further enhancements which will encourage even more people to adopt the bus as a viable alternative.” Dunedin City Council Chief Executive Sue Bidrose said, “Anything that encourages people to use public transport is great for the city and great for the environment. I’m really pleased the partnership between the DCC, the ORC and the NZ Transport Agency is paying off for Dunedin.”

Jim Harland, Director Regional Relationships for the NZ Transport Agency, says it is great to see customer satisfaction with the bus service in Queenstown and Dunedin at such healthy levels.

The survey samples of 200 bus passengers on each network were randomly selected in accordance with NZ Transport Agency guidelines.

ENDS

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Suffrage 125: NZ A Trailblazer For Women

“We acknowledge the work of Kate Sheppard, Meri Te Tai Mangakāhia, and all of the suffragists who tirelessly campaigned for the vote. We also acknowledge the men who supported the cause and voted for the Bill to pass.

“Today we also need to ask each other: how we can continue to make our country a fairer and better place to continue the legacy of the suffragists.

“Aotearoa New Zealand has a female Prime Minister, we have women in cabinet. And I’m here as Acting Minister because the Minister for Women Julie Anne Genter is on maternity leave. New Zealand is a good place to be a woman!” More>>

 
 

Asylum: Refugee Quota Increasing To 1500

“The quota increase will take place from July 2020. In the meantime, we will work to increase the number and spread of refugee resettlement and support services. We need to make sure we’re prepared for this change in policy.” More>>

ALSO:

'Post-Settlement Era': Māori Crown Agency To Be Established

Cabinet has approved the final scope of the Māori Crown portfolio and agreed to establish an agency to oversee Government’s work with Māori in a post-settlement era, announced Crown/ Māori Relations Minister Kelvin Davis. More>>

Gordon Campbell: On Our Military Roles In Iraq & Afghanistan

The politics of the deployment extension have degenerated into a slanging match about whether the previous National government was right or wrong to make the initial commitment to Iraq – and whether the extension is a responsible thing given our joint training role in Iraq with Australia, or is hypocritical in the light of prior statements made by a previous Labour leader... More>>

ALSO:

Commissioner To Be Appointed: Govt To Dismiss Board Of Whitireia And WelTec

Education Minister Chris Hipkins has made a preliminary decision to appoint a Commissioner to Whitireia and WelTec to address the two polytechnics’ financial woes. More>>

ALSO:

Open Government Action Plan: Government To Proactively Release Cabinet Papers

The Cabinet papers will be released no later than 30 business days after a Cabinet decision. This process will be in place for Cabinet papers lodged from 1 January 2019... More>>

ALSO:

NZ Initiative: Evidence Of "Huge" Government Waste

It is not so much that spending is being literally wasted. Rather the best performing countries are achieving much better outcomes relative to their spending. More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels