17 September 2018

Poor weather has unfortunately forced Air New Zealand to cancel services into and out of Queenstown this morning and the disruption is likely to continue throughout the day.

Customers are strongly recommended to consider deferring non-urgent travel today. Those who need to travel should keep an eye on the airline’s Arrivals and Departures page for the latest information. Air New Zealand is not currently able to offer customers the option of travelling by road as many roads in the area are also weather affected.

The airline’s contact centre is naturally experiencing very high call volumes. Customers due to travel today who are able to make changes to their booking online will be sent notifications outlining how they can self-manage any changes. All customers are kindly asked to defer non-urgent calls.

In light of today’s difficulties Air New Zealand is introducing additional ticket flexibility. Customers who no longer require to travel automatically have the option to transfer their booking to another date or hold the fare value in credit for up to 12 months toward future travel without the need to advise our contact centre today. They may also change their travel to another Air New Zealand domestic destination or apply for a refund (normal refund rules apply).

The airline recommends customers ensure they are subscribed to Air New Zealand’s Travel Alert service to receive ongoing updates.

Ends

© Scoop Media