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Pauanui water supply restored after emergency shutdown

Pauanui water supply restored

We would like thank all Pauanui residents and visitors for their patience during the emergency water shutdown. The water supply has now been restored.

You may experience water from your taps comes out in sudden spurts or is noisy. This is due to air trapped in the pipe. Try turning your outside taps on first and then leave several cold water taps just cracked on slightly, allowing the trapped air to be safely bled from the line.

Common water supply problems and simple remedies:

My water is a dirty brown or black colour

The experience of “dirty water” is due to the presence of very minute amounts of soluble compounds of iron and manganese that gradually build up as a coating on the pipe wall. When the normal flow of water is disrupted for any reason – such as during a maintenance shutdown, a sudden break in the pipeline, or use of the street fire hydrant - the iron and manganese is re-suspended in the water, causing a brown discoloration.

The water is still completely safe even though its appearance might suggest otherwise.

Usually the discoloration will gradually clear of its own accord, but in severe instances Veolia Water may need to assist residents by flushing the mains in the street to restore clear water.

My clothing has been stained from dirty water

The stains are due to the iron and manganese - refer to above. We recommend that the clothes are kept damp until they can be rewashed when the water clears.

My water is a cloudy whitish colour

During re-filling of the water main after repairs or maintenance some air may be trapped. This is dissolved in the water under pressure and when released forms fine bubbles of air. This is the white colour that is seen. Leave some water standing in a clear glass and the white colour should disappear after a short time.

My water tastes terrible or has an odour

First check your household appliances. Something as simple as a washer on the kettle that has deteriorated can cause an unpleasant taste. Veolia Water may need to flush the street mains on some quieter streets or check for a valve inadvertently left turned off. Sometimes you may need to seek help from your plumber if normal checks and remedies do not clear the problem. If you are new to the district, you may just need to take time to get accustomed to the different taste.

Please contact us on 07 868 0200 if you are still having difficulty.

If you have any other issues with your water supply following this shut down, please contact us on 07 868 0200.

For further information on water shutdowns see our website or follow us on Facebook.



Emergency water shutdown - Pauanui

We would like to advise all Pauanui residents and visitors that the water supply for the entire town has been turned off at 12.45pm to perform urgent repairs for approximately two hours.

We apologise for any inconvenience this may cause.

If you have any issues with your water supply following this shut down, please see our website www.tcdc.govt.nz/watershutdowns for information on common water supply problems and simple remedies.

For updates on this please see our website or follow us on Facebook.

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