Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 


Big Jump In APEC Telephone Inquiries

Auckland City Council

Big Jump In APEC Telephone Inquiries To Auckland City Council

Auckland City Council is fielding an avalanche of APEC-related telephone inquiries, despite the introduction of a special APEC 0800 service.

The Council’s Customer Call Centre received more than 1,000 APEC calls in the first six days of September, with more than 400 received on Monday alone. More than 250 APEC calls had been received by noon today (Tuesday).

Call Centre Management are trying to stem the number of callers by reviewing the information available on a special APEC information service: 0800 APEC 99 (0800 273299).

Council staff say almost all APEC calls are traffic-related, with callers asking for advice on the best route to travel, the timing of motorcade traffic and the impact of APEC leaders extending their stay beyond their earlier expected departure date of next Monday.

Many of the leaders are now planning to leave on Tuesday, extending the disruption to normal Auckland traffic. Leaders’ motorcades will travel to the airport on the southern motorway and an alternative airport route through Gillies Avenue and the Mangere Motorway.

Call Centre Team Manager Steve Merchant said the flow of APEC calls was comparable with that following the Council’s annual rates pack mail out but far greater than was generated by any other issue.

"The number of calls is rocketing and we can only see it increasing further as we get closer to the APEC leaders’ meeting on the weekend," said Mr Merchant.

Mr Merchant said the Council’s 50 Customer Service Representatives were coping well with the extra calls. The council had so far fielded a minimal number of complaints about the time it took to respond to individual calls.

Many of the callers were making inquiries which could have been answered by the automated responses provided on the 0800 line. The 0800 number offers information on a range of APEC topics, including traffic and road closures, but also invites callers to hold for a council Customer Service Representative.

"Most of the information is there but people often want additional reassurance and to discuss how it affects them with a real person".

Council staff are working with the APEC Task Force to see whether traffic information can be given more effectively through the automatic 0800 service.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Also, Loan Interest: Productivity Commission On Tertiary Education

Key recommendations include better quality control; making it easier for students to transfer between courses; abolishing University Entrance; enabling tertiary institutions to own and control their assets; making it easier for new providers to enter the system; and facilitating more and faster innovation by tertiary education providers... More>>

ALSO:

Higher Payments: Wellington Regional Council Becomes A Living Wage Employer

Councillor Sue Kedgley said she was delighted that the Wellington Regional Council unanimously adopted her motion to become a Living Wage employer, making it the first regional council in New Zealand to do so. More>>

ALSO:

Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>

ALSO:

Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>

ALSO:

With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>

ALSO:

Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Regional
Search Scoop  
 
 
Powered by Vodafone
NZ independent news