Book Reviews | Gordon Campbell | News Flashes | Scoop Features | Scoop Video | Strange & Bizarre | Search

 


Consumer Awareness Research Results

The ACA announced today the findings of a wide-ranging consumer survey designed to gauge awareness of the competitive telecommunications environment and consumers' information needs. The results of the research will drive future information campaigns over the coming year.

The research, which comprised a survey of 300 small business and 1200 residential respondents throughout Australia, was undertaken as part of the ACA's ongoing commitment to contribute to an informed community.

With just over two years since the introduction of increased competition, the results of the research show encouraging awareness levels across a range of issues. These include awareness of:

choice in both local and long distance call providers; calling number display; consumer safeguards such as the universal service obligation and the Customer Service Guarantee; and the Telecommunications Industry Ombudsman.

Conversely, the results show that consumers do not have sufficient appreciation of a range of issues, including:

different ways of accessing mobile phones (such as prepaid SIM cards), other than through long term contracts); that it is not only telephone companies who can cable inside customer premises; that emergency service organisations cannot identify the location of a mobile phone caller (unlike calls made from a fixed phone); that extra phone services may be available when subscribing to pay TV; and that not all Internet access is provided for the cost of a local call.

Given almost universal awareness of open competition, the results indicated there was still some lack of knowledge about how to fully benefit from the recent changes. For example, the research showed that nearly half of the small business respondents saw the outcomes of competition as positive for them. The other half stated that it had made no difference, with the reasons for this including either that they were satisfied with their current provider or there had been no reduction in charges..

ACA Member, Esther Alter said "The ACA has a role here in ensuring consumers better understand the changes in the telecommunications environment in order to make the most of the available opportunities such as the Customer Service Guarantee.

This research has identified the type of information sought by consumers on a range of telecommunications matters and will help the ACA to better target the information and how it should be provided."

© Scoop Media

 
 
 
 
 
World Headlines

 

At The UN: Paris Climate Agreement Moves Closer To Entry Into Force

The Paris Agreement on climate change moved closer toward entering into force in 2016 as 31 more countries joined the agreement today at a special event hosted by United Nations Secretary-General Ban Ki-moon. More>>

ALSO:

Gordon Campbell: On The End Game In Spain (And Other World News)

The coverage of international news seems almost entirely dependent on a random selection of whatever some overseas news agency happens to be carrying overnight... Here are a few interesting international stories that have largely flown beneath the radar this past week. More>>

Amnesty/Human Rights Watch: Appalling Abuse, Neglect Of Refugees On Nauru

Refugees and asylum seekers on Nauru, most of whom have been held there for three years, routinely face neglect by health workers and other service providers who have been hired by the Australian government, as well as frequent unpunished assaults by local Nauruans. More>>

ALSO:

Other Australian Detention

Gordon Campbell: On The Censorship Havoc In South Africa’s State Broadcaster

Demands have included an order to staff that there should be no further negative news about the country’s President Jacob Zuma, and SABC camera operators responsible for choosing camera angles that have allegedly made the President ‘look shorter’ were to be retrained... More>>

ALSO:

Gordon Campbell: On A Bad Week For Malcolm Turnbull, And The Queen

Malcolm Turnbull’s immediate goal – mere survival – is still within his grasp... In every other respect though, this election has been a total disaster for the Liberals. More>>

ALSO:

Gordon Campbell: On Bidding Bye Bye To Boris

Boris Johnson’s exit from the contest for Conservative Party leadership supports the conspiracy theory that he never really expected the “Leave” option to win the referendum – and he has no intention now of picking up the poisoned chalice that managing the outcome will entail... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
Australia
Search Scoop  
 
 
Powered by Vodafone
NZ independent news