Book Reviews | Gordon Campbell | News Flashes | Scoop Features | Scoop Video | Strange & Bizarre | Search

 


Telecommunications customers to get summaries

Telecommunications customers to get concise summaries of terms and conditions

The Australian Communications Authority (ACA) has made a Determination requiring telecommunications service providers to provide customers with concise summaries of the terms and conditions applying to their service. These summaries are expected to be clear and simple, and readily accessible to customers.

Dr Bob Horton, Acting Chairman of the ACA said, "By being provided with concise, up-to-date summaries of terms and conditions, written in plain language, customers should be better acquainted with their key rights and responsibilities for any service they subscribe to. This is a significant safeguard for customers and should help them to make the right choice of service provider."

The Determination applies to all telecommunications service providers who supply goods and services subject to the terms and conditions in 'standard forms of agreement' lodged with the ACA. It does not apply to situations where customers sign individual contracts with their provider.

"Currently, AAPT, Australink, C&W Optus, Digiplus, Primus, Telstra and Vodafone, and eight Internet service providers* make use of standard forms of agreement that set out the detailed terms and conditions of the relationship between the service provider and the customer. Until now, many customers have not been aware of the existence of standard forms of agreement, let alone read through the terms and conditions contained in them," said Dr Horton.

"Although they are available on demand from your provider, some standard forms of agreement are lengthy and detailed, and this discourages the average customer from accessing them. Simplicity is the key to customer confidence, satisfaction and success in a highly competitive market," he said.

The ACA Determination will ensure that service providers using standard forms of agreement:

Maintain up-to-date concise summaries of key terms and conditions in their standard forms of agreement; and Provide customers with warnings about changes the companies are about to make to the terms and conditions that customers might consider detrimental.

Summaries must be made available to all new customers from March 2000, and all existing customers must have a summary provided to them within the following 6 months. Then, at least every two years, service providers will again have to make the up-to-date summary available to all customers.

Copies of standard forms of agreement are, by law, available from your telecommunications service provider. A copy of the Determination can be found on the ACA's Website at www.aca.gov.au.

*Internet service providers using Standard Forms of Agreement:

Ad-link National

Australia On Line

AOL Bertelsmann Online

Cyberelectric

dingo blue

Pilbara Systems Internet

RockNet ISP

Valylink Centre 3000

© Scoop Media

 
 
 
 
 
World Headlines

 

At The UN: Paris Climate Agreement Moves Closer To Entry Into Force

The Paris Agreement on climate change moved closer toward entering into force in 2016 as 31 more countries joined the agreement today at a special event hosted by United Nations Secretary-General Ban Ki-moon. More>>

ALSO:

ALSO:

Gordon Campbell: On The End Game In Spain (And Other World News)

The coverage of international news seems almost entirely dependent on a random selection of whatever some overseas news agency happens to be carrying overnight... Here are a few interesting international stories that have largely flown beneath the radar this past week. More>>

Amnesty/Human Rights Watch: Appalling Abuse, Neglect Of Refugees On Nauru

Refugees and asylum seekers on Nauru, most of whom have been held there for three years, routinely face neglect by health workers and other service providers who have been hired by the Australian government, as well as frequent unpunished assaults by local Nauruans. More>>

ALSO:

Other Australian Detention

Gordon Campbell: On The Censorship Havoc In South Africa’s State Broadcaster

Demands have included an order to staff that there should be no further negative news about the country’s President Jacob Zuma, and SABC camera operators responsible for choosing camera angles that have allegedly made the President ‘look shorter’ were to be retrained... More>>

ALSO:

Gordon Campbell: On A Bad Week For Malcolm Turnbull, And The Queen

Malcolm Turnbull’s immediate goal – mere survival – is still within his grasp... In every other respect though, this election has been a total disaster for the Liberals. More>>

ALSO:

Gordon Campbell: On Bidding Bye Bye To Boris

Boris Johnson’s exit from the contest for Conservative Party leadership supports the conspiracy theory that he never really expected the “Leave” option to win the referendum – and he has no intention now of picking up the poisoned chalice that managing the outcome will entail... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
Australia
Search Scoop  
 
 
Powered by Vodafone
NZ independent news