EziBuy Joins CLEAR in Online Partnership
1 February 2000
EziBuy joins CLEAR in online partnership
CLEAR Communications is partnering with EziBuy - one of Australasia’s most successful mail-order catalogue companies – to make it even easier for its customers to purchase on and offline.
EziBuy, which operates New Zealand’s largest single-site call centre, has enlisted CLEAR to assist in implementing its e-commerce strategy, as well as providing a full range of toll-free, local, national and international phone services and call centre expertise.
Each of EziBuy’s sites – in Palmerston North, Mt Wellington and Albany – will be connected to the CLEAR frame relay network, with access to the Internet. CLEAR will also assist EziBuy in the development of its web site and will provide its credit card verification software Payment Gateway via Application Service Provisioning (ASP).
The 22-year-old catalogue company offers a diverse range of products including clothing and gifts. Its seven-day call centre takes orders from all over New Zealand, the Pacific Islands and Australia.
EziBuy Marketing Director Matt Toynbee says EziBuy had been looking for a partner capable of helping them better service more customers through world class systems. CLEAR’s strategic direction matches EziBuy’s growth ambitions, he says.
EziBuy is celebrating the change to CLEAR by surprising 30 of its customers with vouchers for free toll calls with CLEAR.
CLEAR’s Marketing Communications Manager Rochelle Lockley says CLEAR’s call centre and e-commerce specialists will help EziBuy to expand to include a high-tech contact centre to handle telephone, email, fax and online orders. CLEAR’s information technology expertise will also be put to use to make buying online with EziBuy even faster and more secure.
“It’s a great opportunity for CLEAR to put all of its diverse business services to use for a large customer who can really benefit from our expertise.”