Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Telecom Moves To Protect Phone Customers

Telecom today said it has taken action to turn off 0867 access to some CallPlus associated companies to protect phone calling on the Telecom network.

“It should be no surprise for these companies,” General Manager Industry and Government Relations Bruce Parkes said.

“Telecom has been talking with CallPlus and associated companies since September. In at least five separate letters Telecom told CallPlus that 0867 numbers could not be diverted to another carrier’s access lines in breach of the agreement the two companies had.”

Mr Parkes said Telecom introduced 0867 so it could continue to provide free local Internet calling, but still ensure the network is protected. “However by adding in all of this call forwarding, these companies are increasing the risk of problems for customers on the phone network.”

He said CallPlus and i4free’s underhand call forwarding arrangement with Clear is simply designed to step around the network safety protections of 0867 so they can get paid by Clear for their customers staying on line.

“The other 80 Internet companies that have signed up to 0867 in good faith are finding it a good solution that works well for them. There have already been network emergencies where 0867 has prevented a situation where the network may have become overloaded and customers would not have been able to make voice calls.”

Mr Parkes said all Internet companies including Telecom-owned Xtra are being treated the same. He also criticised Clear for acting irresponsibly.

“It is paying these free Internet companies, from the money it gets from Telecom, to shift Internet calls around our network in a complicated way which completely negates the network management benefits of 0867.

“It is irresponsible behaviour, in a country where there is free local calling, for Clear to pay its customers to generate traffic in this way – especially when the lack of network management puts other customers’ calling at risk.

Clear and CallPlus are making no secret of their scheme. A letter from Call Plus to Telecom said: “By preventing CallPlus from diverting calls to Clear’s network, CallPlus would be precluded from obtaining revenue from Clear…”

“Telecom forwards millions and millions of calls to Clear every year. We are also happy to send Internet traffic to Clear, providing we are able to manage that traffic responsibly for the protection of all customers and that means using 0867 in the way it was designed,” Mr Parkes said.

Mr Parkes said 0867 was necessary because more than half of all residential phone calling now are Internet calls. “We need to design a way to manage Internet calls so that voice calls can still get through.”

ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news