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On the road to a global ‘knowledge library’

For Immediate Release 24 April 2000


Trade New Zealand on the road to a global ‘knowledge library’ with Silent One

Software developer Silent One Ltd and Advantage Group have completed work on a revolutionary web-based ‘knowledge library’ for Trade New Zealand from which information can be shared across 40 offices and 350 people around the world.

Trade New Zealand deals in information, working on behalf of New Zealand exporters through a network of offices stretching from South America to Europe. Dissemination of accurate, comprehensive and timely information is central to creating strong international business alliances for the future of New Zealand’s trade. Trade New Zealand’s global presence is a key strength but it creates its own set of challenges.

Trade New Zealand General Manager Corporate Services Arama Kukutai says the organisation selected the SilentOne product to bring a totally new approach to managing its information.

“We found information was being replicated simply because it was not possible to store it as part of a single enterprise-wide system. We wanted to capture and retain the intellectual capital that we were generating with a tool that was globally accessible, secure, and easy to use.”

SilentOne, an Internet-based solution, has been deployed in both browser and windows client form, providing Trade New Zealand with the ability to create a virtual ‘knowledge library’, from which information can be accessed from almost anywhere in the world.

The result is a powerful and scaleable tool that allows Trade New Zealand to create and maintain a ‘knowledge library’ solution. Trade New Zealand is one of the first users in New Zealand to adopt this technology, which has given it a significant edge in bringing together its knowledge of the global marketplace.

Mr Kukutai said SilentOne is being used to support a culture change in knowledge management within Trade New Zealand.

“We are very pleased with the outcome. We met all of our major milestones within specified time constraints and SilentOne has been well received within Trade New Zealand. We view the use of such a revolutionary tool as a process we will evolve over time to enhance service to our clients through greater leverage of our collective knowledge.”

Silent One Ltd’s Managing Director Ian Hight described SilentOne as a new generation solution.

“The SilentOne product allows the creation of real-time intelligent information libraries -- knowledge libraries -- that allow an organisation to easily distil relevant information and make faster and more informed decisions,” he said.

SilentOne is an integrated approach to identifying, capturing, retrieving, sharing and managing document-based information. It manages all the necessary security, integrity, classification and house-keeping functions with low maintenance for its users. It is fully integrated with Microsoft Office applications, using Microsoft Internet Information Server and Index Server as its core components. SilentOne also uses NT security, allowing customers to leverage their existing Microsoft investment.

Advantage Group customised SilentOne to Trade New Zealand’s precise requirements. Account Director Wayne Forgesson said the close liaison between Silent One Ltd, Advantage and Trade New Zealand was one of the key factors in the project’s success.

“A new product like SilentOne creates enthusiasm and this is very valuable in creating an effective and focused project team,” he said.

“I believe there is no other information product available overseas that is in the same league as SilentOne. Already we are involved in several more SilentOne projects.”

Silent One Ltd is geared to go live with knowledge library developments within other leading New Zealand organisations wanting to benefit from this New Zealand produced product.


About Silent One Ltd:
Silent One Ltd develops Internet-based software that provides an integrated approach to identifying, capturing, retrieving, sharing and managing document-based information. The SilentOne product allows the creation of real-time intelligent information libraries: Knowledge Libraries. Knowledge Libraries allow organizations to easily distill relevant information and make faster and more informed decisions. The company is owned by New Zealand Post (30 per cent) and six Wellington businessmen: Andy Scholz, Geoff Fisher, Guy Beaumont, Peter Yarrall, Don Thomson, and Ian Hight.


ENDS

For further information contact:
Ian Hight, Silent One Ltd Managing Director
Ph: 04-801-6377 Mobile: 021-650-625
E-mail: ian.hight@silentone.com

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