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Synergy releases Changepoint

Synergy International Limited has secured exclusive distribution rights in New Zealand for Changepoint, one of the most integrated IT packages available for IT related professional services organisations and IT departments.

“Forward thinking IT Departments and professional services organisations are increasingly using professional services automation (PSA) solutions like Changepoint to drive process change and replace obsolete and costly home grown systems,” Synergy Wellington General Manager, Garth Hamilton, said.

“This system responds to growing concerns among services organisations of all sizes about the flexibility, productivity and cost efficiency of their internal systems.”

Changepoint increases the productivity of professional services employees, according to IT consulting and market research company AberdeenGroup.

Dubbed the ‘front office for IT’, Changepoint consists of four key modules that support IT services providers in the life cycle of a project:
 Service Delivery Management: The core of Changepoint, this module includes capabilities for project management, time and expense capture and invoicing, resource management, change control, and the ability to capture best practice methodologies. It can also be used to capture and compare individual skill sets to project requirements.
 Customer Relationship Management (CRM): This module is used by systems integrators to maximise revenues and by IT departments to manage pipelines and maintain relationships across the enterprise. It offers promotion, prospecting and sales capabilities.
 Support Management: This element is most useful to internal IT organisations. It includes release planning, help desk, bug tracking, feature request, and asset management functionality. By integrating support management into PSA, new software releases can be developed according to the real needs and demands of customers, and support can be attuned to the actual systems used in the field.
 Management: Used by senior executives to get an holistic view of their operations. It includes real-time reports such as project profitability, resource performance, time sheet compliance, project slippage, project win ratio, and custom reports.

It provides three distinct PSA solutions for four categories of IT services providers:
 IT departments: emphasising project management, development, systems maintenance, and support.
 IT consulting firms: emphasising marketing and business development, opportunity management, delivery management, and finance.
 software vendors: emphasising marketing, sales, services, development, finance and administration, and support.
 IT consulting divisions: emphasising marketing, sales, service, delivery management, and financial management.

“While similar in structure, these solutions emphasise services where they fit best,” Mr Hamilton said. “For instance, an internal IT services department does not generally spend time on sales and marketing. It focuses on project management, development, and support activities.”

He said professional services automation software is viewed as mandatory for managing the business by an increasing number of systems integrators and IT organisations.

“PSA solutions offer service organisations the same potential as materials requirement planning and enterprise resource planning applications provided the manufacturing and distribution sectors -- significant efficiency improvements.”

“Synergy understands this imperative and has obtained exclusive distribution rights for Changepoint in New Zealand.”

A Canadian based software company, Changepoint Corporation was founded in 1992 to deliver resource and project management solutions. When asked by clients for engagement life cycle management capabilities, they designed Changepoint. The company has since racked up an impressive list of customers, including IBM, FedEx, Hewlett Packard, Dell and Guardian Life.

Synergy is an information technology consulting company specialising in the end to end delivery of management and information technology solutions.

Founded in 1992 and now employing some 150 staff, Synergy has recently implemented Changepoint internally. It has found significant benefits in time, expenses and resource management, Mr Hamilton said.

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