Vodafone moves to Manukau
Friday, 12 May 2000
Vodafone New Zealand has taken up residence in Manukau City with the official opening of its call centre today.
The building, which has been uniquely designed to meet Vodafone's needs, accommodates up to 130 staff and an additional switch.
"Our current customer numbers mean that we have had to expand our call centre team. Therefore, we needed to find a more suitable location for these employees," said Mr John Rohan, Managing Director, Vodafone New Zealand Ltd.
Vodafone now has two call centres, with the other is based in central Auckland. Overall, Vodafone's call centre staff handle more than 200,000 calls per month.
The Manukau call centre is the result of a "design and build" agreement between Vodafone and AMP Asset Management. The partnership means that while AMP owns the building, worth eight million dollars, it has worked with Vodafone throughout the project to ensure the building meets both the technical and personnel requirements of the mobile telecommunications company.
"By joining forces with AMP we end up with a building specifically designed and built to meet our needs," said Mr Rohan.
"Furthermore, our decision
to locate some of our staff and operations in Manukau has
many advantages. Manukau is a vibrant, progressive city and
also home to many of the staff who will be working at this
facility. We're looking forward to being part of this
community," said Mr Rohan.
Vodafone New Zealand Ltd is part of Vodafone AirTouch Plc, the world's largest mobile telecommunications company with more than 53 million customers, excluding paging customers. The company has interests in 25 countries over five continents.
Vodafone New Zealand now has 473,000 customers on its fully digital network and provides coverage to over 96% of the population.
For further information, please
Mark Champion, Corporate Communications Manager, Ph: 09 357 4849, Mob: 021 753 843
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