Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Omega Experts, Expanding In New Zealand Market

MEDIACOM-RELEASE-OMEGA-PEFORMANCE-CORP

OMEGA PERFORMANCE, INTERNATIONAL FINANCE AND CALL CENTRE EXPERTS, EXPANDING IN NEW ZEALAND MARKET

WELLINGTON, New Zealand, May 15 RNewswire-AsiaNet/ -- Omega Performance Corporation, an international training and consulting firm, has expanded their New Zealand presence with a new office in Wellington. The company has an extensive world-wide client list in banking, financial services, and call centres.

"The New Zealand market is unique," explains David G. Falwell, President and Chief Executive Officer with Omega Performance. "Omega has shown our commitment to the unique needs of this market over the past seven years, through our work with clients such ASB Bank, BNZ, The National Bank, WestpacTrust, and others. We are also seeing significant growth across the broader financial services and call centre industries. This new office expansion provides our clients with the presence of local industry experts to handle increasing client and market demand." Mr. Falwell was formerly Managing Director of the company's Sydney office, where he had responsibility for developing Omega's business in Australasia and New Zealand.

According to recent industry research, the Asia-Pacific call centre industry is growing at the rate of 25% per year. The New Zealand region is gaining attention from the call centre industry because of its location, increasingly high-tech economic base, skilled workforce, and reasonable cost of living. And the banking and financial services market in the region continues to grow with consumer demand for diversified services.

Both markets are receiving pressure from consumers to increase customer service levels. A recent call centre survey showed that 85% of call centres interviewed felt that their organisation was customer focused, but only 27% train their staff to be more customer focused. Consumer magazine's October 1999 survey on bank customer satisfaction emphasised the importance of staying customer-focused and maintaining high levels of service quality. Thirty-five percent of survey respondents have had a problem with their bank, yet almost 4 out of every 10 complaints are not resolved to the customer's satisfaction.

Omega Performance has significant global expertise in developing full-service, sales, and credit cultures within the financial services and call centre markets. The National Bank of New Zealand, an Omega Performance client, received above average customer satisfaction ratings in the Consumer magazine survey. Henry Ford, General Manager Branch Network with The National Bank of New Zealand, has led a significant engagement with Omega that is boosting customer service and sales. "We have always been committed to providing the service our clients deserve," Ford reports. "Omega is helping our organisation significantly improve customer service scores and increase customer retention. In this competitive market, we must continue to improve in new ways. We are delighted to have Omega as our improvement partner."

Stephen Billing, the new Vice President for Omega's New Zealand office, has been in corporate training for the past decade and has extensive experience both in banking and some of New Zealand's highest profile call centres including Telecom and Inland Revenue. Don Kennedy has also joined the company as Senior Consultant. Mr. Kennedy has worked with Omega programmes in New Zealand since 1994 and brings to the table an extensive training and banking industry background.

Omega Performance Corporation is an international company dedicated to improving the performance of financial institutions and call centres by improving the performance of their people. For more information, visit the company's website at www.omega-performance.com

ENDS...

Web site: http://www.omega-performance.com

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Voluntary Administration: Renaissance Brewing Up For Sale

Renaissance Brewing, the first local company to raise capital through equity crowdfunding, is up for sale after cash flow woes and product management issues led to the appointment of voluntary administrators. More>>

Elsewhere:

Approval: Northern Corridor Decision Released

The approval gives the green light to construction of the last link of Auckland’s Western Ring Route, providing an alternative route from South Auckland to the North Shore. More>>

ALSO:

Media Mega Merger: Full Steam Ahead For Appeal

New Zealand's two largest news publishers have confirmed they are committed to pursuing their appeal against the Commerce Commission's rejection of the proposal to merge their operations. More>>

Crown Accounts: $4.1 Billion Surplus

The New Zealand Government has achieved its third fiscal surplus in a row with the Crown accounts for the year ended 30 June 2017 showing an OBEGAL surplus of $4.1 billion, $2.2 billion stronger than last year, Finance Minister Steven Joyce says. More>>

ALSO:

Mycoplasma Bovis: One New Property Tests Positive

The newly identified property... was already under a Restricted Place notice under the Biosecurity Act. More>>

Accounting Scandal: Suspension Of Fuji Xerox From All-Of-Government Contract

General Manager of New Zealand Government Procurement John Ivil says, “FXNZ has been formally suspended from the Print Technology and Associated Services (PTAS) contract and terminated from the Office Supplies contract.” More>>