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Avsec Gives Green Light For Hindin Intranet



Aviation Security Service Invests in Unique MS Site Server Intranet Solution from Hindin Communications

Handling day to day security issues for aviation security staff at international airports is to become easier and more personal thanks to a new Intranet solution from Hindin Communications. This solution is one of the first MS Site Server installations in New Zealand.

Aviation Security Service (AvSec) is a specialist security provider that reports to the New Zealand Civil Aviation Authority. The 186 staff, based at 7 airports, help guard against threat to Civil Aviation by screening all international departing passengers, hand luggage, and some hold luggage and freight. This year AvSec won the first ever Edith Cowan University/SATS Security award for the Outstanding Aviation Security Organisation in the Asia-Pacific region.

Maintaining and improving excellence in aviation security is key to their success. “We aim for a zero rate of security incidents at airports,” says Mark Williamson, AvSec Manager of Corporate Services. “We are committed to continually reassessing, retraining and upgrading across all aspects of our services from security technology and use of international and local intelligence to our practices and procedures.”

The latest technology upgrade has been the installation of a corporate Intranet. “We send reams of documents to staff on a regular basis to keep them up-to-date of changes to policies and procedures, Civil Aviation rules and so on,” said Mark Lilly, AvSec IT Systems Manager. “To make the task of wading through documents easier for our staff, we chose Hindin Communications to provide the best solution. Their proposal and ability not only matched our expectations, they also showed a high level of commitment and professionalism.”

The decision to use MS Site Server was based on performance, flexibility, ease of use and the friendly ‘personalisation’ that can be activated across the network. The software can deliver timely and relevant information in the form of personalised web pages and targeted emails to the desktops of individuals and groups. “In the near future, we aim to interface Site Server with our other applications, i.e. the ID card system, statistical database programme and MS Office programmes, so that all workstations will have the same look and feel,” explained Lilly. “It will help simplify training and make it a lot easier for staff to use.”

“Even though New Zealand is small,” said Williamson, “AvSec has a high profile in international aviation security. We maintain awareness of international security threats and the modern environment by networking with other agencies and authorities and keeping a close eye on industry trends.”

“APEC involved the biggest security operation of its type ever seen in New Zealand. It was a massive exercise, planned over a 2-3 year period, that required both on and off-airport security. For instance, we provided screening services for President Clinton’s visit at the Antarctic Centre in Christchurch, and his talks with the Chinese President at the Government House in Auckland. The operation was successful and on the whole went very smoothly,” said Williamson.

Mark Lilly explained, “Now that the Intranet is up and running, it will help AvSec disseminate information to our staff more quickly and efficiently. Plus with the interfacing of our existing systems such as the staff rostering system, security operations such as that seen during APEC will be easier to orchestrate.”

Hindin Communications Limited was established in 1987 to meet professional data communication needs. This includes developing on-line host and front-end (client-server) software, communications consultancy and technical services.

As Jerry Miles, Director of Sales and Marketing remarked, “I see our key objectives quite clear - to provide exciting solutions to the business marketplace. To achieve this we must not only have the right products that perform the right functions but also provide support, training, and have the total commitment to see a project through to its conclusion. The solution we provided AvSec was no exception.”

“Companies nowadays are wanting that little bit more and customer service is always at the top of their list when choosing any software solution. We work very closely with our customers and we are not scared of keeping them up to date. I believe in valuing the customer because, quite frankly, without them we would not survive.”

Hindin Communication is a leading innovator in Intranet / Internet solutions. Its software has won many national computer awards. Through harnessing the latest developments in NT web technology, the company has produced KnowledgeBase (KBase), a unique product to support Contact Centres and other organisations.

KBase promotes efficient call handling. It avoids passing customers from department to department and allows 80% of all enquiries to be completely settled at the first point of call. KBase customers now make very large productivity gains (in the order of hundreds of thousands of dollars per annum) with this solution.

- Ends -

For further information please contact:

Jerry Miles Director Sales & Marketing Hindin Communications Ltd Tel: + 64 (0)3 365 3200 Mobile: 025 240 1166 Email: Web:

Shelley Grell PR Director Communicate IT Ltd Tel/Fax: + 64 (0)3 314 4606 Mobile: 025 260 2635 Email:

Mark Lilly IT Systems Manager Aviation Security Service Tel: + 64 (0)4 801 0106 Email:

Mark Williamson Manager Corporate Services Aviation Security Service Tel: + 64 (0)4 495 2430 Email:

* Photography is available on request *

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