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Peace Software Chosen By US Electricity Co.

American Gas & Power Giant Signs With Peace Software Retail Arm Of America’s Dominion Chooses Peace’s Energy For Energy Customer Management (ECM)

Auckland, 30 August 2000 - Peace Software today announced that Dominion Retail, a subsidiary of America’s largest integrated gas and electric power company, Dominion, has chosen Peace’s Energy™ software for energy customer management (ECM) to help drive an ambitious expansion programme.

Based in Pittsburgh, Pennsylvania, Dominion Retail provides natural gas and electricity to residential and small commercial customers in the Mid-Atlantic region where it plans to extend its market stronghold over the next few years.

Peace’s Energy software was first developed for energy suppliers in New Zealand – the world’s first energy market to deregulate – and Australia.

To achieve strong customer growth Tom Dodd, vice president of operations at Dominion Retail, said the American company required a superior e-commerce energy customer management (ECM) solution capable of rapid, scalable market entry.

“Peace’s vision and depth of experience appealed to us in selecting a product purpose-built for the deregulated energy industry sector,” he said.

Rapid deployment of the Energy system is planned, with an initial Go Live targeted for December.

After completing an extensive review of software products in the marketplace, Mr Dodd said that Dominion Retail judged Energy to be the best value in terms of cost, technology and functionality.

Dominion Retail valued Energy’s native web support and browser user interface (BUI), which is an advanced graphical user interface that exploits the latest capabilities of browser technology.

The fact that Energy is customer centric, not meter centric like traditional information systems, was a further benefit, he said.

Brian Peace, CEO and founder of Peace Software, said that in the deregulated market energy retailers needed to manage multiple customers, addresses and commodities.

“The customer relationship becomes the corporate asset in the deregulating energy industry. By recognising this and investing in our energy customer management solution, Dominion Retail stands to reap the competitive advantage,” Mr Peace said.

About Peace Software

Peace Software is an experienced provider of Energy Customer Management (ECM) solutions to the deregulating energy industry. Peace’s innovative Energy™ software was developed in the deregulated markets of New Zealand and Australia and has been successfully implemented in Canada and several US states.

Energy offers unprecedented value through global delivery and native Web support; integrated e-commerce functions like electronic bill presentment, customer self care and 3D visualisation tools for decision support.

Browser User Interface (BUI)-based Energy addresses major ECM retail functions including customer information, consolidated billing, meter and premise management, price modelling, customer acquisition and enrolment, credit control, payment processing, contract management, demand forecasting and settlement.

Energy can be implemented as an integrated suite or in component fashion. It is a scaleable, flexible software solution enabling rapid deployment through a variety of purchase options: one-time licensing, transaction-based fees, ASP and outsourcing. Additional information about Peace is available at http://www.peace.com/.

About Dominion Retail

Dominion Retail is a non-utility provider of competitively priced natural gas and electricity and also provides a variety of related products and services to homes and businesses. Dominion Retail is a subsidiary of Richmond, Virginia-based Dominion, the nation’s largest fully integrated natural gas and electric power company. Additional information about Dominion Retail is available at http://www.dom.com/
ENDS
For more information, please contact:
Bridgette Paton-Tapsell, Botica Conroy & Associates, 09 303 3862, bridgettep@bca.co.nz

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